Problem:

The MultiPASS Suite (or Desktop Manager) cannot be uninstalled or the following message appears.

Cause:

If the uninstall file [Uninst.isu] is missing or corrupt or if folder \Program Files\Canon\MultiPASS is missing, the MultiPASS uninstall program will not run.

Solution:

Download and run the MultiPASS Direct Uninstall utility (MPv3DDUS) and then restart the computer.

CAUTION:

The Direct Uninstall Utility removes the folder \Program Files\Canon\MultiPASS, which includes the database, index and image files, without warning.  It is IMPORTANT that the database folder \Program Files\Canon\MultiPASS\repos is backed up to another drive or directory before running the Direct Uninstall Utility.


Backup Database Folder:

The database can be backed up by either exporting the individual image files from the Desktop Manager or by copying the entire repos folder to another drive or folder.  Exporting the image files creates a copy of the file and does not move the file out of the Desktop Manager.  Although this method may take longer to complete (dependent on how many files are in the Desktop Manager), it will assure of saving the file in case the database becomes corrupt.  In addition, the files can be exported as TIF, BMP, FPX, PCX or JPG so that they can be viewed in another image application that supports these extensions.

If the entire repos folder is copied to another folder and the database files are not corrupt, the Desktop Manager can use the previous database files to recognize the contents and image files.  However, if the database files are corrupt and the Desktop Manager does open, it will create new database files and will not detect the image files stored in \Program Files\Canon\MultiPASS.

Desktop Manager

If the MultiPASS Desktop Manager does open, export all documents to be saved to a specified drive and directory.  If exporting a multi-page document, each page must be exported as a separate document.

To export a document:

  1. In the MultiPASS Desktop Manager, open the system-defined folder that contains the document to be exported.
  2. Click the document you want to export, and then select Export on the File menu or drag your document to the Export button on the command bar.
  3. In the Export File dialog box, specify the drive and directory where you want to place the exported file, and then click Save.

    a.  Click Save in drop-down arrow to open the folder where you'd like to export the file.

    b.  Click Save as type drop-down arrow to select the file type.

    c.  Type a name to identify the file in the File name box and then click Save.

  4. Repeat steps 1 through 3 to export all documents you'd like to backup.

After all files have been exported, the Desktop Manager has been removed and the software has been reinstalled, you can import the files back to the Desktop Manager.


Copying Repos folder

If the database files are corrupt or the MultiPASS Desktop Manager will not open, backup the image files by copying them to another drive or directory.

  1. Click Start and select My Computer.
  2. In My Computer, double-click on the Windows hard drive (usually Local Disk C: located under Hard Disk Drives).
  3. Double-click Program Files, Canon, and then the MultiPASS folder.
  4. In the MultiPASS folder, right-click on the repos folder and select Copy.
  5. Click Back repeatedly, at the top of the MultiPASS folder, to return to Local Disk (C:).
  6. Right-click on the TEMP folder and select Paste.
  7. After all files and folders have been copied to TEMP, close Local Disk (C:) window.

If the database files are not corrupt, the repos folder can be copied back to \Program Files\Canon\MultiPASS after the MultiPASS Suite is reinstalled and before launching the Desktop Manager.  If the database files are corrupt and must be imported back into the Desktop Manager or to be able to view the image files in another image application, the DPG files would have to be renamed.


Download and Run Desktop Manager Direct Uninstall:

  1. Click MPv3DDUS file.
  2. Read the disclaimer and click on I Agree - Begin Download.
  3. At the File Download dialog box, click Save.
  4. At the Save As dialog box, select Desktop by scrolling so that Desktop appears in the Save In line. After doing this, the driver file name should appear in the File name line.  Click Save.
  5. Once the download is complete, close all windows.
  6. If the MultiPASS Toolbar and MultiPASS Status Monitor are running, close them.

a.       To close the MultiPASS Toolbar, right-click on the MultiPASS Toolbar icon and select Exit MultiPASS Toolbar.

b.      To close the MultiPASS Status Monitor, right-click on the MultiPASS Status Monitor and select Close.

c.       Click Yes when prompted to close the MultiPASS Status Monitor.

  1. On the Windows desktop, double-click on MPv3DDUS.
  2. At the MultiPASS Suite 3.10/3.20/3.30 Drivers Uninstaller dialog box, click Perform.
  3. Click Yes to delete the drivers.



    A progress bar will appear as driver files and keys are deleted.
  4. After the uninstallation process is complete, click Yes to restart the computer.
  5. Reinstall the Desktop Manager.
  6. Import documents into the Desktop Manager as appropriate.

 

Import documents into the Desktop Manager:

Files can only be imported to a user-defined folder.  Create a user-defined folder and then import the files.  If the files could not be exported but must be imported into the Desktop Manager or to view the files, please rename the files. 

  1. In the MultiPASS Desktop Manager, right-click on Cabinet and select New Folder.
  2. At the MultiPASS Create Folder dialog box, type a name for the folder in the Enter New Folder Name field and then click OK.
  3. After the folder appears in the Desktop Manager, right-click on the folder and select Import.
  4. At the MultiPASS Import File dialog box, locate the file by clicking Look in drop-down arrow, specify the driver and directory, click on the file and then click Open.
  5. Repeat steps 3 and 4 to import all exported files back into the same folder in the Desktop Manager.  Or, repeat steps 1 through 4 to import the files to a new folder.

 

Restoring Repos Folder:

As stated before, if the database files are not corrupt, the Desktop Manager can use the previous database.  However, if the database files are corrupt and the Desktop Manager does open, it will create new database files and will not detect the image files stored in \Program Files\Canon\MultiPASS.  If that is the case, please rename the DPG files.

  1. Click Start and select My Computer.
  2. In My Computer, double-click on the Windows hard drive (usually Local Disk C: located under Hard Disk Drives)
  3. Double-click TEMP folder.
  4. In the TEMP folder, right-click on the repos folder and select Copy.
  5. Click Back repeatedly, at the top of the TEMP folder, to return to Local Disk (C:).
  6. Double-click on Program Files and then Canon
  7. Right-click on the MultiPASS folder and then select Paste.
  8. After all files and folders have been copied to Program Files\Canon\MultiPASS, close Canon window.

 

Rename DPG files:

For each Desktop Manager image file, three files are created (CCD, DPG and TMB).  The DPG file when renamed will open in another image application that supports that file extension.  The file can be renamed to TIF, BMP or JPG.

  1. Click Start and select My Computer.
  2. In My Computer, click the Folders icon located on the toolbar.
  3. Click + (plus sign) to the left of Local Disk (C:) to expand the drive.
  4. Now click + beside Program Folders, Canon, MultiPASS, repos, Root and then _u000106 to expand these folders.
  5. Use the following illustration to open the appropriate folder, which corresponds to the system-defined or user-defined folder, containing the DPG files to rename.



    *  The Send Fax Manager folder contains failed fax transmissions or faxes on hold waiting to be sent.  Failed fax transmissions that are deleted from Send Fax Manager will not appear.
    *  Split documents will add a letter to the same file name (example, _i00010d.dpg and _i00010e.dpg, _i00010f.dpg, etc.)
  6. In the folder, right-click on the DPG file and select Rename.
  7. On the keyboard, press End to place the cursor at the end of the file name.
  8. On the keyboard, press Backspace to delete the dpg extension and then type the preferred extension.  The options are jpg, tif or bmp.
  9. After the extension has been changed, press Enter on the keyboard.
  10. Repeat steps 5 through 9 to rename all dpg files.
  11. The renamed files can now be imported back into the Desktop Manager or opened in an image application that supports that extension.