Windows 95/98/NT 4.0 Parallel Installation:

1. Shutdown the computer.
2. Connect the printer cable to the computer and the printer.
3. Turn the printer on.
4. Start the computer. (If Windows NT, log on as Administrator)
5. If you see any type of "New Hardware Found" or "Update Wizard" screen, click Cancel.
6. Insert the Canon BJC-3000 CD into the CD-ROM drive. Setup starts automatically.
   -If Setup does not start automatically, click Start on the Windows Taskbar and then click Run. Type X:\Setup (where X is your CD-ROM drive) then click OK.
7. Follow the on-screen instructions to complete the installation.

Windows 98 USB Printer Installation Instructions:

1. With the computer powered on and the USB cable disconnected, insert the Canon BJC-3000 CD.
2. Setup starts automatically.
   -If Setup does not start automatically, click Start on the Windows Taskbar and then click Run. Type X:\Setup (where X is your CD-ROM drive) then click OK.
3. The "Welcome" screen appears. Click Next.
4. Make sure the printer is powered on. Connect the USB cable to the printer and the computer.
5. The "New Hardware Found" screen appears.
6. Wait until the "New Hardware Wizard" completes then click Next.
7. Follow the on-screen instructions to complete the installation.

Macintosh USB Installation Instructions:

1. Insert the Canon BJC-3000 CD into your CD-ROM drive. Setup starts automatically.
2. Follow the on-screen instructions.
3. Restart your Mac as prompted.
4. After restarting, open the Chooser and select the BJC-3000.
5. Close the Chooser.

Windows 2000 USB and Parallel Installation from driver download:

1. After downloading the Windows 2000 driver for the BJC-3000, shutdown the computer.
2. Connect the printer cable (USB or parallel) to the computer and the printer.
3. Leave the printer turned off and start the computer. Be sure to log in as the Administrator.
4. Locate the file BJC30002Kv130.exe and double click to extract the driver.
5. The extraction process ends with the message All items successfully extracted. Click OK.
6. The BJ Printer Driver Installer starts automatically. Click Next.
7. The Software License Agreement dialog box appears. Click Next if you agree.
8. After all files are copied to your computer, the Printer connection destination dialog box appears.
9. At this point make sure the printer cable (USB or parallel) is connected to the computer and the printer.
10. Turn the printer on.
11. The Installation Complete dialog box appears. Click Finish.

1. Click OK and exit the installation if it continues.
2. Restart the computer with the Canon BJC-3000 CD still in the CD-ROM drive.
3. Once back to the Desktop click on Start then click on Run.
4. Type in x:\Drivers\9xDriver\Disk1\Setup.exe (where "x" is your CD-ROM drive letter) and click OK.
5. Follow the on screen prompts to complete the driver installation.

Or

Download and install the latest Windows Me driver and follow the instructions below.

Installing the downloaded printer driver for Windows 95/98 and Win Me?

1. After downloading the Windows Millennium/98/95 driver for the BJC-3000, shutdown the computer.
2. Connect the printer cable (USB or parallel) to the computer and the printer.
3. Leave the printer turned off and start the computer.
4. Locate the file BJv661.exe and double click to extract the driver.
5. The extraction process ends with the message All items successfully extracted. Click OK.
6. The BJ Printer Driver Installer starts automatically. Click Next.
7. The Software License Agreement dialog box appears. Click Next if you agree.
8. After all files are copied to your computer, the Printer connection destination dialog box appears.
9. At this point make sure the printer cable is connected to the computer and the printer.
10. Turn the printer on.
11. The Installation Complete dialog box appears. Click Finish.

If the print quality is poor or no ink is appearing on the page, it may be because of the following problems:

• The ink in the BJ tanks has run out.
• The protective cap or tape may have been reattached to the BJ cartridge
• The print head nozzles in one of the cartridges may be clogged
• The BJ cartridge may need to be replaced

To check the level of ink in the BJ tanks

Open the printer's front cover and visually check the level of the ink in all the BJ tanks. If a BJ tank is low or has run out of ink, replace it. Failure to do so may shorten the life of your BJ Cartridge.

To remove the protective cap and tape from the BJ cartridge

1. Open the printer's front cover.
2. Unlock the BJ cartridge by raising the cartridge lock lever. Make sure you raise it all the way up.
3. Remove the BJ cartridge by holding it by the left and right sides.
4. Make sure that the orange protective cap has been removed.
5. Make sure that the protective tape has also been removed.
6. Replace the BJ cartridge and move the blue cartridge lock lever until it locks in place.

To check the status of the print heads by printing a Nozzle Check Pattern
The Nozzle Check Pattern confirms whether the inks are being correctly ejected from the print head nozzles and whether the print head on the BJ cartridge is correctly aligned.

1. On your printer, press and hold the Resume button until the printer light blinks twice. When you release the button, the Nozzle Check Pattern will be printed.
2. After the Nozzle Check Pattern is printed, check the results.
3. If any colors are missing or if any horizontal lines are broken or missing, perform the print head cleaning procedure.

To perform the print head cleaning procedure

1. On your printer, press and hold the Resume button until the printer light flashes one time. When you release the button, all colors will be cleaned. When the print head cleaning begins, the POWER light starts flashing. This will continue for about 30 seconds. Wait for the light to stop flashing before you resume normal operation.
2. Perform the Nozzle Check Pattern test again.
3. If the results are satisfactory, resume normal printing.
4. If the results are not satisfactory, you may need to execute another print head cleaning.

To execute a print head alignment

(Windows)

1. In Windows, display the Maintenance tab of the printer properties dialog box.
2. Click the left Test Print button.
3. Follow the instructions on the screens to perform an automatic print head alignment.
4. A confirmation screen will ask you if you want to perform automatic print head alignment. Read the screen and click OK.
5. Another screen warns you not to start any other operation until the alignment is complete. Again, click OK. The BJ Printer Status Monitor displays the Printer Status. The driver will align the print heads.
6. Perform the Nozzle Check Pattern test again. If the Nozzle Check Pattern is still unsatisfactory, you may need to replace the BJ cartridge.

(Mac)

1. In the Software application, from the File menu, select Page Setup.
2. Click the Utilities button.
3. Click the down-arrow to select Test Print.
4. Click the Print Head Alignment icon, and then click OK.

To replace a BJ Tank in a BJ Cartridge
Leave the BJ cartridge in the printer when replacing a BJ tank. Make sure the printer's power is on. Make sure you insert the BJ tank in the correct slot.

1. Open the front cover. The power light blinks while the cartridge holder is positioned to the center of the printer.
2. Remove the empty BJ tank by pressing in on the release tab and then lifting the BJ tank up and out of its slot.
3. Dispose of the tank properly, taking care to avoid spilling ink on your hands, floor, furniture, or clothing.
4. Remove the new BJ tank from its package and pull the orange tape up and against the perforations to open the package film. Be careful not to remove the label from the tank. You will need it to match the tank to the correct slot in the BJ cartridge.
5. Twist the orange protective cap to remove it. Do not attempt to reattach the protective cap; instead, discard it along with the protective tape.
6. Insert the BJ tank by holding it at a slight angle, aligning it with the correct slot. Press down gently on the top of the tank until it locks into place.
7. Lock the ink tank in place by pressing down on the circle mark on the top of the tank.
8. Close the printer cover. The printer will automatically start cleaning the print head. When the print head is clean, the POWER light will stay on, indicating that the printer is ready for operation.
9. Perform another test print to make sure the new ink tanks are performing correctly.

1. Open the printer's front cover.
2. Unlock the BJ cartridge by raising the cartridge lock lever. Make sure you raise it all the way up.
3. Remove the BJ cartridge by holding it by the left and right sides.
4. Make sure that the orange protective cap has been removed.
5. Make sure that the protective tape has also been removed.
6. Replace the BJ cartridge and move the blue cartridge lock lever until it locks in place.

The Nozzle Check Pattern confirms whether the inks are being correctly ejected from the print head nozzles and whether the print head on the BJ cartridge is correctly aligned.

1. On your printer, press and hold the Resume button until the printer light blinks twice. When you release the button, the Nozzle Check Pattern will be printed.
2. After the Nozzle Check Pattern is printed, check the results.
3. If any colors are missing or if any horizontal lines are broken or missing, perform the print head cleaning procedure.

1. On your printer, press and hold the Resume button until the printer light flashes one time. When you release the button, all colors will be cleaned. When the print head cleaning begins, the POWER light starts flashing. This will continue for about 30 seconds. Wait for the light to stop flashing before you resume normal operation.
2. Perform the Nozzle Check Pattern test again.
3. If the results are satisfactory, resume normal printing.
4. If the results are not satisfactory, you may need to execute another print head cleaning.

(Windows)

1. In Windows, display the Maintenance tab of the printer properties dialog box.
2. Click the left Test Print button.
3. Follow the instructions on the screens to perform an automatic print head alignment.
4. A confirmation screen will ask you if you want to perform automatic print head alignment. Read the screen and click OK.
5. Another screen warns you not to start any other operation until the alignment is complete. Again, click OK. The BJ Printer Status Monitor displays the Printer Status. The driver will align the print heads.
6. Perform the Nozzle Check Pattern test again. If the Nozzle Check Pattern is still unsatisfactory, you may need to replace the BJ cartridge.

(Mac)

1. In the Software application, from the File menu, select Page Setup.
2. Click the Utilities button.
3. Click the down-arrow to select Test Print.
4. Click the Print Head Alignment icon, and then click OK.

Leave the BJ cartridge in the printer when replacing a BJ tank. Make sure the printer's power is on. Make sure you insert the BJ tank in the correct slot.

1. Remove the front cover. The power light blinks while the cartridge holder is positioned to the center of the printer.
2. Remove the empty BJ tank by pressing in on the release tab and then lifting the BJ tank up and out of its slot.
3. Dispose of the tank properly, taking care to avoid spilling ink on your hands, floor, furniture, or clothing.
4. Remove the new BJ tank from its package and pull the orange tape up and against the perforations to open the package film. Be careful not to remove the label from the tank. You will need it to match the tank to the correct slot in the BJ cartridge.
5. Twist the orange protective cap to remove it. Do not attempt to reattach the protective cap; instead, discard it along with the protective tape.
6. Insert the BJ tank by holding it at a slight angle, aligning it with the correct slot. Press down gently on the top of the tank until it locks into place.
7. Lock the ink tank in place by pressing down on the circle mark on the top of the tank.
8. Close the printer cover. The printer will automatically start cleaning the print heads. When the print heads are clean, the POWER light will stay on, indicating that the printer is ready for operation.
9. Perform another test print to make sure the new ink tanks are performing correctly.

Make sure that there is a direct connection between the printer and USB port of the computer. Reboot the computer with the printer's USB cable unattached and reconnect the cable once the computer has restarted.

Use the following troubleshooting checklist to establish USB communications between the printer and computer:

Ensure your printer is powered on and connected directly to the USB port on the computer.

Ensure the USB port is functioning properly in the Device Manager.

• You can access the Device Manager by opening Control Panel and then double-clicking on the System icon. Click the Device Manager tab. At the bottom of the device list, click the [+] beside Universal Serial Bus Controller. Under this, you should have a line for a USB Universal Host Controller and another line for a USB Root Hub. If either line does not appear or either line is marked with a red X or yellow (!), you will need to contact your computer manufacturer's technical support to have your USB driver properly configured.
• If you have an additional entry, such as Unknown Device under Universal Serial Bus Controller, the printer may be showing up this way because the driver was not properly loaded. Highlight Unknown Device and click Remove, then confirm it and restart the computer.

Ensure the printer is showing up in the Device Manager properly.

• Access the Device Manager by opening Control Panel and then double-clicking on the System icon. Click the Device Manager tab. Locate Universal Serial Bus Controller and click the [+] beside it to expand it.
• Ensure the BJC-XXXX or SXXX (XXXX being the printer model number, 2100, 3000, etc.) is listed here, along with Universal Host Controller and USB Root Hub. Ensure none of these devices have exclamation points or red X's.
• The printer may also show up under Other Devices in the Device Manager if the driver did not install correctly. Click the [+] beside Other Devices (if it exists) to expand the category. If you see the printer, highlight it and click Remove, then confirm it and restart the computer.
• If there is no listing at all for the printer, try reseating the USB cable in the same or different USB port on the computer.