Win 95-Canon Creative 2.0

Step 1. Installation using the Setup Diskette

1. Insert the 3.5" Setup diskette into the A:/ drive then insert the Canon Creative 2.0 CD into the CD-ROM drive.
2. From the Windows 95 desktop, click Start and then Run.
3. In the Run box, type "A:\SETUP" and then click OK.
4. Refer to step 2.

Win 95-Canon Creative 2.02

Step 1. Installation using 2.02 CD-ROM

1. Insert the Canon Creative 2.02 CD-ROM, Disk #1 into the CD-ROM drive.
2. Click on Start then Run.
3. In the Run box, type "D:\Setup" (or replace the "D" with your CD-ROM drive letter. For example, "E", "I", etc.) then click OK.
4. Refer to step 2.

Win 95 Canon Creative Version 2.0 & 2.02 Installation Process

Important: The rest of the Canon Creative installation notes are the same for both versions of Canon Creative.

Step 2. Installation Process Begins (please allow approximately 30 minutes to an hour to complete the installation process ... do not abort installation). If you installed the printer drivers using the Canon Creative CD-ROM, please disregard Step 2 and continue on to Step 3.

1. If you installed the printer drivers using the 3.5" diskettes, you will get a "Canon Bubble Jet Printer Drivers Update" screen. Click OK.
2. A DOS box will appear titled "Finished-bjupdate". Click on the "X" in the corner of the DOS box to close the printer update.

Step 3. Canon Creative Setup Program

1. From the "Canon Creative Setup Program" box , click OK.
2. On the "Canon Creative Setup Program" selector box, all programs will be selected. If you do not want to load an individual program, click on the check mark next to the corresponding program.
   FOR ALL PRINTERS EXCEPT BJC-240, BJC-4200, or BJC-4550, PLEASE REMOVE THE CHECKMARK NEXT TO THE "VISUAL GUIDE"!
   
3. Click OK, (the default location is "C:\CANONCC").

Step 4. Canon Creative Launcher (1st program to load).

1. This program loads on its own without any direction.

Step 5. Canon Creative Center

1. On the "Welcome" box, click Next.
2. On the "Select Destination Directory" box, click Next, (the default location is "C:\CCCENTER").
3. This message will appear only if you attempted to install Canon Creative previously: On the "Confirm New Directory" box, click on Yes.
4. On the "Start Copying Files" box, click Next.
5. On the "Setup Complete" box, click Finish.

Step 6. Color Store

1. On the "Type of Installation" box, click OK. The default setting is "Normal Installation (requires 10MB of hard disk space.)"
2. On the "Installation Location" box, click OK (the default location will be "C:\COLRSTOR").
3. ColorStore will create a program group and then continue with installation of the next program.

Step 7. CreataCard

1. On the "Welcome" box, click Continue.
2. On the "Setup CreataCard Special Edition" box, click Install.
3. On the "Custom Installation" box, click on Install (the default setting is "CD-ROM based installation", and the default location is "C:\CACard"). CreataCard setup will then create a program group.
4. On the "Installation Complete" box, click on Return to Windows.

Step 8. QuiltSoft for Ver 2.0

1. Select "Installation Drive" box, (the default installation drive will be highlighted: C:), click OK.
2. On the "Setup" box, click OK (again leave default setting as "C:\ QSOFT40").
3. On the "Setup Menu Choices" box, click OK.
4. Quiltsoft will create a program group.
5. On the "Installation Complete" box, click OK.

Step 9. QuiltSoft for Ver 2.02

1. On the "Welcome" box, click Next.
2. On the "Setup Type" box, click Next. (the default setting will be "Typical" and the default location will be "C:\Qsoft40").
3. On the "Start Copying Files" box, click Next.
4. On the "Setup Complete" box, click FINISH.

Step 10. PatternMaker for Cross Stitch

1. On the "Welcome" box, click Next.
2. On the "Choose Destination Location" box, click Next (the default location is "C:\PMAKER").
3. Pattern Maker will load a program group and then continue with the installation process.

Step 11. ColorDesk

1. On the "Welcome Box", click Next.
2. On the "Choose Destination Location" box, click Next (the default location is "C:\COLORDSK").
3. Colordesk will load a program group.
4. On the "Information" box, click OK.

Step 12. Bartlett's Familiar Quotations

1. On the "Welcome" box, click Continue.
2. On the "Select Directory" box, click Continue (the default setting is "C:\bartcan").
3. On the "Bartlett's Familiar Quotations Setup" box, click on the top picture of the computer, (which is to the left of "Minimum").
4. On the "Bartlett's Familiar Quotations Setup" box, click OK.

Step 13. World Library's Poetry Sampler (ver 6.6)

1. On the "World Library's Setup (ver 6.6)" box, click on "BEGIN" (the default setting is "EASY INSTALLATION"), and the default location is "C:\WLWIN".
2. On the "Hardware Configuration Info" box, click OK.
3. On the "World Library's Setup (ver 6.6)" box, click OK.

Step 14. True Type Font Installer

1. On the "True Type Font Installer Setup" box, click Continue (the default is "C:\TTINSTAL").
2. On the "True Type Font Installer Setup" box, click OK.

Step 15. Canon Visual Guide (FOR ALL PRINTERS EXCEPT BJC-4200, BJC-240 or BJC-4550, click EXIT).

1. On the "Canon Visual Guide" box, click the button of the printer you own. The BJC-620 does not use a Visual Guide because that model uses the Windows Printing System. For all other printers click Exit.
2. On the "Welcome" box, click Next.
3. On the "Select Destination Directory" box, click Next.
4. On the "Confirm New Directory" box, click Yes.
5. On the "Setup Options" box, click the CD-ROM Setup button.
6. On the "Start Copying Files" box, click Next.
7. On the "Setup Complete" box, click Finish.

Step 16. Canon Creative Setup Program

1. Remove the Canon Creative Disk #1 from the CD-ROM Drive and insert the Canon Creative Disk #2.
2. On the "Canon Creative Setup Program" box, click OK.

Step 17. Curious George Visits The Lake

1. On the "License Agreement" box, click OK (the default setting is "I Accept").
2. On the "wINSTALL Message" box, click OK.
3. On the "Enter target drive" box, click OK.
4. On the "Enter target subdirectory" box, click OK (the default location is "C:\CGWIN").
5. On the "wINSTALL Message" box, click OK.

Step 18. Design Essentials

1. On the "Setup" box, click Next.
2. On the "Welcome" box, click Next.
3. On the "Design Essentials: Choose Destination Location" box, click Next, (the default location is "C:\DESIGNE").
4. Design Essentials will load a program group.
5. At some point during the installation you will see the following message "Installing Database (ODBC) Support".
6. On the "Setup has completed the installation of Design Essentials on your computer" box, click Finish.

Step 19. Canon Creative Setup Program

1. On the "Canon Creative Setup Program" box, click the Done button.
2. This completes the installation of Canon Creative. Please close all open applications and restart your computer.

If the error occurs, check the CD for fingerprints, smudges, or dust. If you need to clean the CD, use lukewarm water and a soft cotton cloth. Dry in a straight motion, wiping from inside edge to outside edge. Do not use a circular motion when wiping the CD as this may cause damage to the CD.

Attempt to install again:

Place CD#1 in the CD-ROM drive, and try the installation again by following these steps:

1. Click on Start, Run and type D:\SETUP and click on OK
2. Follow the prompts for installation.

Windows 3.1

1. Click on File, Run and type D:\SETUP and click on OK
2. Follow the prompts for installation.

Check the CD-ROM configuration:

If you continue to experience an "Unable to Read" error, try lowering the speed/cache for your CD-ROM drive by following these steps:

1. Right click on the My Computer icon on the desktop, click on Properties.
2. Select the Device Manager tab, double-click on CD-ROM and double-click on the type of CD-ROM, then click on the Settings tab and document the CD-ROM Type and firmware revision if available. To close the dialog box and return to Device Manager, click on OK.
3. Select the Performance tab.
4. Click on the File System button at the bottom left of the dialog box.
5. Select the CD-ROM tab. Change the Supplemental Cache Size to Small and Optimize access pattern for Double Speed Drive.
6. Click on OK, and OK again.
7. Click on Start and Shut Down, then Select Restart the Computer.
8. After the system has restarted, Open Windows Explorer and try installing Canon Creative.

Windows 3.1:

1. The CD information to edit is located in the AUTOEXEC.BAT file.
2. Click on File, Run and type SYSEDIT and click on OK.
3. On the AUTOEXEC.BAT notepad window, locate the MSCDEX line
4. Document the type of CD-ROM Driver that is being used. This information is found in the MSCDEX line , i.e. /D:SONY_OAK.
5. Change /M:xx to /M:5. If /M:xx is not there, add /M:5
6. Save the AUTOEXEC.BAT, exit SYSEDIT, exit Windows and power off the system.
7. Turn the system on and try installing Canon Creative applications.

Install Programs Manually:

If the main Setup continues to display to "Unable to Read" error message, try installing the applications individually using Windows™ Explorer or File Manager.

1. Double-click on the folder for the application you wish to install (i.e. CACard for CreataCard)
2. Locate and Double-click on the SETUP.EXE file within the desired application's folder.
3. Setup for that application will run. When it is complete, select the next one, and so on, until you have installed all desired applications.

If these steps fail to correct your problem, please contact the Canon Customer Care Center.
Please send the following information:

1. Printer model
2. Serial Number
3. Make and Model of PC
4. Processor Speed
5. Amount of RAM
6. Operating System (Windows 3.1™ or Windows 95™)
7. CD Version Number
8. Exact Error Message

Windows 95:

The Bubble Jet printer drivers can be loaded from either CD-ROM or Diskette. For ease of use Canon recommends installing the driver from the CD-ROM. If you do not have a CD-ROM drive, please use the Diskette Installation instructions.

1. Place the Canon Creative CD-ROM #1 in your CD-ROM drive.
2. Click on Start.
3. Go to Settings.
4. Click on Printers.
5. Double-click on the Add Printer icon.
6. Click on Next to use the Printer Wizard.
7. Select Local Printer and click Next.
8. Click on the Have Disk button.
9. Type "D:\BJSetup" (or replace the "D" with your CD-ROM drive letter) and click OK.
10. Select your Canon Printer from the list and click on Next.
11. Now follow the prompts given by Windows, clicking on Next or Finish where applicable. This will select the default settings for the remainder of the installation.

1. Place the Canon Creative CD-ROM #1 in your CD-ROM drive.
2. The Canon Creative Setup Screen automatically appears when you insert the CD-ROM into the drive.
3. Click on Install Printer Drivers.
4. A Welcome Screen will come up. Read the information and click on Next.
5. A Software License Agreement is next. If you agree to the agreement, click on Yes to proceed.
6. Select your printer from the list of printers and click Next.
<LI>Confirm that you have chosen the correct driver and click Next.
7. Click on Next to use the Printer Wizard.
8. Select Local Printer and click Next.
9. Click on the Have Disk button.
10. Type "D:" (or replace the "D" with your CD-ROM drive letter) and click OK.
11. Select your Canon Printer from the list and click on Next.
12. Now follow the prompts given by Windows, clicking on Next or Finish where applicable. This will select the default settings for the remainder of the installation.

1. Find Canon printer driver diskette #1 and insert it in the diskette drive.
2. Click on Start.
3. Go to Settings.
4. Click on Printers.
5. Double-click on the Add Printer icon.
6. Click on Next to use the Printer Wizard.
7. Select Local Printer and click Next.
8. Click on the Have Disk button.
9. Type "D:" (or replace the "D" with your CD-ROM drive letter) and click OK.
10. Select your Canon Printer from the list and click on Next.
11. Now follow the prompts given by Windows, clicking on Next or Finish where applicable. This will select the default settings for the remainder of the installation.

TIP: make sure that the correct printer model is selected in the list of Canon printers that pops up at the end of the procedure illustrated above. Also, be sure to make it the default printer.

Windows 3.x:

The Bubble Jet printer drivers can be loaded from either CD-ROM or Diskette. For ease of use Canon recommends installing the driver from the CD-ROM. If you do not have a CD-ROM drive, please use the Diskette Installation instructions.

1. Place the Canon Creative CD #1 in your CD-ROM drive.
2. Double-click on the Main Program Group.
3. Double-click on the Control Panel icon.
4. Double-click on the Printer icon.
5. Click on the Add button.
6. Install Unlisted or Updated Printer should be highlighted.
7. Click on the Install button.
8. Type "D:\BJSetup" (or replace the "D" with your CD-ROM drive letter) and click OK.
9. Choose your printer from the list and click OK.
10. The Printer dialog box will return. When it does, highlight your printer and click Set as Default Printer.

1. Place the Canon Creative CD #1 in your CD-ROM drive.
2. Double-click on the Main Program Group.
3. Double-click on the Control Panel icon.
4. Double-click on the Printer icon.
5. Click on the Add button.
6. Install Unlisted or Updated Printer should be highlighted.
7. Click on the Install button.
8. Type "D:" (or replace the "D" with your CD-ROM drive letter) and click OK.
9. Choose your printer from the list and click OK.
10. The Printer dialog box will return. When it does, highlight your printer and click Set as Default Printer.

1. Find Canon printer driver diskette #1 and insert it in the diskette drive.
2. Double-click on the Main Program Group.
3. Double-click on the Control Panel icon.
4. Double-click on the Printer icon.
5. Click on the Add button.
6. Install Unlisted or Updated Printer should be highlighted.
7. Click on the Install button.
8. Type "A:" (or replace the "A" with your floppy disk drive letter) and click OK.
9. Choose your printer from the list and click OK.
10. The Printer dialog box will return. When it does, highlight your printer and click Set as Default Printer.

Printer acts like it is printing but no ink is dispersed

The cause of this problem varies depending on whether the cartridge is brand new, or the cartridge has been used for some time.

Cartridge is brand new:

Try removing the cartridge from the printer, turn it upside down, and look at the bottom of the cartridge, where the nozzles are located. Make sure there are no impediments such as an orange protection tab that ships with all new BJC-240 compatible cartridges, or perhaps glue residues left behind from the orange protection tab.

Re-install the cartridge in the printer and perform a print head cleaning to re-initialize ink flow.

To perform a print head cleaning through Windows 3.1 or Windows 95 (assuming the printer is connected properly and you are using the BJC-240 Windows driver that came with the printer):

Windows 95

1. Click on Start
2. Choose Settings
3. Click on Printers
4. Right-click on Canon printer icon
5. Select Properties
6. Click on the Control tab
7. Select Clean Ink Head (After the cleaning cycle is complete, try printing a nozzle test to do this)
8. Select Nozzle Test
9. Select Print
10. If it does not print a nozzle test perform steps 7 - 9 again.

Windows 3.1

1. Double-click on the "Main" program group
2. Double-click on the "Control Panel" icon
3. Double-click on the "Printer" icon
4. Click on the Setup Button
5. Click on the Control tab
6. Select Clean Ink Head (After the cleaning cycle is complete, try printing a nozzle test.)
7. Select Nozzle Test
8. Select Print
9. If it does not print a nozzle test perform steps 6 - 8 again.

If you are not operating the printer from the Windows environment, perform this operation with the printer on:

Press and hold down the RESUME button on the front panel of the printer until the printer beeps twice. This will begin the cleaning process. Let the printer run its cleaning procedure. Repeat the operation two or three more times.

Cartridge has been used for some time:

It is possible that the cartridge no longer contains liquid ink. To determine this, try performing a "Nozzle Test" from the printer driver screen named "Control".

Windows 95:

1. Start
2. Settings
3. Printers
4. Right-click on Canon printer icon
5. Select Properties
6. Control
7. Nozzle Test
8. Print

Windows 3.x:

1. Main
2. Control Panel
3. Main
4. Printers
5. Highlight Canon BJC-240
6. Setup
7. Control
8. Nozzle Test
9. Print

If the nozzle test does not produce all three color patterns (blue, red, and yellow), perform one or two print head cleanings and retry the nozzle test pattern. If this operation continues to fail, the cartridge may need to be replaced.

If you unwrap a BJ cartridge but do not have it installed in the printer, store it in the BJ cartridge container to prevent the print head from drying and clogging. This will extend the life of opened cartridges. Cartridges (print heads) that are installed in the printer are capped at power off or during periods of inactivity to prevent drying.

Error Message

The first solution is to download A5318.EXE from the Microsoft Web site and run PRNT5UPD.EXE.

1. Visit Microsoft at http://microsoft.com/hwtest.
2. Select Windows 95™ HCL.
3. Select Printer from Hardware category.
4. Select Microsoft as the company name.
5. Click on Search.
6. The next page will indicate that the search "found no products that matched your request". Click on the button "See a List of Compatible Products".

   Hardware Category

   Company Name

   Product Name

   Bus

   Driver/BIOS

   
   
7. Click on WDL (There may be multiple listings, select the one that gives you the correct file)



Hardware Category	Company Name	Product Name	Bus	Driver/BIOS
Printer	Microsoft	LPT Printer with bidirect communication	LPT	WDL 
Printer	Microsoft	LPT Printer with bidirect communication	LPT	WDL 
Printer	Microsoft	LPT Printer with bidirect communication	LPT	WDL 

8. A file A5318.EXE should appear, download this file.
The driver A5318.exe contains the following files:


x86	Date	Size	Version
prnt5upd.exe	12/3/96	163392	4.71.121.0 
readme.txt	12/3/96	1079	 

Decompress the file, and execute PRNT5UPD.EXE (see the instructions below).

To install this driver, follow these steps:

1. Create a blank formatted 3.5"/1.44MB diskette.
2. Download the driver to the diskette by clicking the driver hot link at the top of this page, and from "My Computer" or "Windows 95™ Explorer," double-click the file you downloaded - this will extract the driver.
3. Launch Control Panel.
4. Double-click the Add New Hardware icon. At the prompt "Do you want Windows to Search for new hardware?" click No.
5. Click the hardware type for the driver you are installing.
6. Click the Have Disk button.
7. Enter the location of the driver file.
8. Follow the instructions on your screen.

To upgrade an existing driver with this driver, follow these steps:

1. Create a blank formatted 3.5"/1.44MB diskette.
2. Download the driver to the diskette by clicking the driver hot link at the top of this page, and from "My Computer" or "Windows 95™ Explorer," double-click the file you downloaded - this will extract the driver.
3. Use the right mouse button to click My Computer, then click properties on the menu that appears.
4. Click the Device Manager tab, then double-click the device type and the device you want to upgrade.
5. Click the Driver tab, then click the change Driver button.
6. Click the Have Disk button.
7. Enter the location of the driver file.
8. Follow the instructions on your screen.

The second solution is to change the configuration of the parallel port.

To bypass this problem, in Windows 95:

1. Click Start.
2. Select Settings.
3. Double-click on Control Panel.
4. Double-click on System.
5. Click on Device Manager.
6. Double-click on Ports.
7. Double-click on LPT1 printer port (or the printer port to which the printer is connected).
8. Click on Resources.

At this point, the printer port settings should be set to:

Input-Output Range: 0378-037x (where x stands for "any letter")
Input-Output Range: 0778-077x (you may or may not see this parameter)
Interrupt Request: 7
Direct Memory Access: 0 (or none).

If you see any different settings, then you have isolated the cause of the problem.

To change settings:

1. Eliminate the check mark from "Use Automatic Settings."
2. Under "Basic Configuration" toggle between the available options until you find one that produces the above parameters.
3. Select it, click on OK.
4. Shut down Windows 95™.
5. Restart Windows 95™.

If none of the available "Basic Configuration" options matches the specified parameters, try selecting the one with the highest value, click on OK, and restart your computer. Try this procedure again, you may have different options available after you restart.

On a Compaq Presario, once back in Windows 95, return to the same screen following the steps provided above, and you will now find additional options under "Basic Configuration", one of which will give you the necessary parameters. Usually, on a Presario "4xxx" or "6xxx" series, the "Basic Configuration" should be set to 0004. On most other models, it should be set to 0003.

On a non-Compaq computer, if even after restarting Windows 95 you do not find new options to choose from under "Basic Configuration," you will have to enter the computer BIOS settings as per instruction on your computer manual, and find a choice for the corresponding parallel printer port that uses no DMA (you may have to set your printer port to "Standard" in order to set up the necessary parameters). After the appropriate parameters have been selected, exit the computer BIOS saving the changes you have made, re-enter Windows 95 and set your LPT1 (or the printer port to which the printer is connected) Basic Configuration to the option that matches the parameters given above following the indications given above.

When trying to increase print speed please follow these suggestions. The exact procedure depends on the operating system that your computer is using. Click here if you are using Windows 3.x, or Windows 95.

Windows 3.x

1. For quicker color printing with the BJC Series Windows printer driver, choose the following settings:
• Media Type - Plain Paper
• Print Quality - Standard; Fine is off Color Model- Color
• Print Model - Custom (Select Options) Color Selection- Fast Color
2. Also, you can try disabling Print Manager. Go to Main / Control Panel / Printers, and disable "Use Print Manager."
3. If you are printing a monochrome document, make sure the printer driver is set to "Monochrome." Processing a monochrome document with the "Color" feature enabled will require much more processing power.

Windows 95

1. For quicker color printing with the BJC Series Windows printer driver, choose the following settings:
• Media Type - Plain Paper
• Print Quality - Standard; Fine is off Color Model - Color
• Print Model - Custom (Select Options) Color Selection - Fast Color
2. Also, you can try disabling Print Spooler. Go to the printer properties, and from "Detail" choose "Spool Settings," and enable "Print directly to printer."
3. If you are printing a monochrome document, make sure the printer driver is set to "Monochrome." Processing a monochrome document with the "Color" feature enabled will require much more processing power.

A wide variety of factors can affect the matched color output of the printer.

Make sure that Image Color Matching is selected in the printer driver.

1. Click on Start.
2. Settings.
3. Click on Printers.
4. Right click on your printer.
5. Click on the Properties option.
6. Click on the Graphics tab.
7. Click on the Check Mark on the Image Color Matching option. If the Check Mark looks depressed, Image Color Matching is enabled.

The Image Color Matching selection is designed to closely match the screen plus attempt to distinguish subtle color differences.

Keep in mind that a perfect match to screen colors is not always possible due to the difference in color technology of monitor and printer output, as well as to such variables as the amount of light in the room where the monitor is located.

Performing a printer self test to ensure that the printer is printing properly.

Windows 95:

1. Click on Start
2. Settings
3. Click on Printers
4. Right click on your printer
5. Choose the Properties option
6. Click on the Control tab
7. Choose the Demonstration test
8. Click on Print

Windows 3.x&:

1. Double-click on the Main Program Group
2. Double-click on the Control Panel icon
3. Double-click on the Printer icon
4. Click on the Setup button
5. Click on the Control tab
6. Choose the Demonstration test
7. Click on Print

From the Printers Operator Panel

1. Starting with the printer powered off
2. Hold down the POWER button until the printer beeps once, then release it.

If colors are missing on the self test, then the printed colors are not matching those on the screen because not all color inks are available. To re-establish the correct ink flow you can try performing print head cleaning.

Also, you can try changing your computer display driver to VGA and print again. The printer driver, in fact, draws its information directly from the display driver. If this resolves the situation, then the solution to the color matching problem could be as easy as upgrading the display driver (please refer to your computer manufacturer for exact procedure). Please note - the VGA driver will only yield 16 primary colors. Other drivers may be required for 256 colors or 16-bit or 24-bit color.

Lastly, the quality of the printed output is strictly dependent on the software application from which the print job is generated. Try importing the graphics you are attempting to print into a strong graphic software program such as CorelDraw or similar software that you may already have, and see if this improves the quality of the output.

The answer to this question may be found in a wide variety of factors. In general, it is a good idea to remove and re-install the printer driver with the diskettes that shipped with the printer. Also, make sure the printer is connected directly to the parallel printer port on back of the computer, and it does not pass through another parallel device such as a parallel drive, scanner or an A/B printer switch.

If you have not yet been able to correct the problem with the suggestions indicated above, then the next steps differ according to the version of Windows loaded on your computer.

Windows 95:

Make sure the BJC-4200 is set as the default printer.

1. Go to Start.
2. Settings.
3. Double-click on Printers.
4. Right-click on the BJC-4200.
5. At this point a check mark should appear next to "Set as default." If no check mark is visible, click on "Set as default" in order to select it.

Next, try printing from DOS.

1. Go to Start.
2. Shut Down.
3. Restart computer in MS-DOS mode.
4. At the C:>\windows, type: cd\ and press ENTER.
5. At the C:> type: dir > prn and press ENTER.

If the printer prints the root directory of your hard drive correctly, then both the computer printer port and the printer cable have a good chance of being operable, and the problem is likely with the software configuration in Windows 95.

This problem occurs when the printer port settings on the computer are set to parameters that are incompatible with some Canon Bubble Jet printers.

To bypass this problem, in Windows 95 you need change the Windows 95 configuration (see fourth question above).

Also, to rule out printer driver conflicts, you can try using an emulation printer driver for your printer such as the Canon BJC-4000 mini-driver (you will be able to find that driver in the list of supported printers under Windows™), in place of the original Canon driver. Be sure to set it as the "default" printer.

If, on the other hand, the printer did not print from DOS, or if it still prints garbled characters after attempting all the suggestions indicated above, then you should try replacing the printer cable and, ultimately, the printer port in the back of the computer.

Windows 3.x:

Try printing from DOS.

1. In Program Manager.
2. Go to File.
3. Exit Windows.
4. Click on Yes.
5. At the C:> type: dir > prn and press ENTER.
6. If the printer prints the root directory of your hard drive correctly, then both the computer printer port and the printer cable have good chances of being fine, and the problem is likely to be found with an erroneous or corrupted software configuration in Windows™.
7. Restart Windows.
8. Open the Main Program Group.
9. Double-click on Control Panel.
10. Double-click on Printers.
11. Disable Print Manager by clicking on the appropriate box (bottom left corner).
12. Lastly, click on Connect.
13. Choose LPT1.DOS in the list of available ports.
14. Click on OK.
15. Click on Close.

Note: Vice-versa, if the selected port was LPT1.DOS, choose LPT1, click on OK, and then on Close.

If, on the other hand, the printer did not print from DOS, or if it still prints garbled characters after attempting all the suggestions indicated above, then you should try replacing the printer cable and, ultimately the printer port in the back of the computer.

If a print job has been interrupted for any reason, the printer may be out of synch with the data coming from the computer. The classic example is a paper jam that has interrupted the print job. The print job will need to be purged from the print spooler.

Windows 95B>

1. Click on Start.
2. Settings.
3. Click on Printers.
4. Double-click on your printer.
5. Click on Printer.v
6. Click on Purge Print Jobs.

Windows 3.x:

1. Double-click on the Main Program Group.
2. Double-click on the Print Manager icon.
3. You will see your print jobs listed below your printer. Highlight and delete each print job.

The solution to this problem varies depending on the brand and model of computer to which the printer is attached. Click here for a description of the steps that should be taken to correct a partial page print problem on most computers. Please click here if you are using a Toshiba notebook computer.

Toshiba Notebook

This problem occurs when the printer port settings on the computer are set to parameters that are incompatible with some Canon Bubble Jet printers.

To resolve the partial page printout problem on a Toshiba notebook computer, please follow these steps:

In Windows 95:

1. Click on Start.
2. Programs.
3. Go to Toshiba Utilities.
4. Then to HWSETUP (or TSETUP).
5. Select Hardware Options.
6. Select Parallel/Printer.
7. Select Standard Bi-directional.
8. SAVE AND REBOOT THE SYSTEM.

If this still does not resolve the partial printout problem, then you should replace the LPT.VXD file that is currently installed in the windows\system subdirectory with a different version of the same file. You may download the file in question from Windows Driver Downloads, under "Bubble Jet Software for Win95." The file is called LPT.EXE, for it is compressed. After downloading and decompressing the file by double-clicking on it, the resulting LPT.VXD will have to be placed in the windows\system subdirectory, thus replacing the same file already present in that location. Once you have done so, reboot the computer.

If the problem persists, it is recommended that you contact Toshiba Technical Support, for a computer flash BIOS update may be required in order to resolve the incompatibility.