Canon is continuously adding new media types in response to feedback from our customers. In some cases the new media type may not be listed in the control panel or driver settings for your machine. To assist you, we have provided recommended media settings for your Canon Media in the Large Format Media Guide.

The Wilhelm Research Institute and Canon inc. have tested the LUCIA ink. See LUCIA Resistance Results for details.

Addition of three special colors of R (red), G (green) and B (blue) provides a wide color reproduction range. Further, GY (gray) and PGY (photo gray) have been added, for smooth gradations with reduced graininess. At the same time, neutral and stable black-and-white prints can be produced as a result of improvements made to color shifts and light source dependency.

Two black inks - Black ink that delivers high color reproducibility with photo media, and Matte black that produces high-density black with matte paper - are provided at the same time, allowing automatic switching to the optimal black ink according to the media type. This makes it possible to produce high quality prints with a variety of media types from photo media to general-purpose media and matte media without changing inks.

Canon recommends that you use only Canon branded media to ensure high quality prints. A list of the current media can be found in the Large Format Media Guide available on the Download Library page.

You must have ink in all ink tanks to prevent damage to the printhead. The printer has a built-in protection system that determines if you are low or out of any ink in any of your tanks. This system will prevent the printer from printing if any ink tank is out of ink.

The ink tanks as well as the print heads are consumables items with no warranty. However please contact Canon's technical support hot line at 1-800-423-2366 if you believe you have an issue.

Canon USA does not recommend the use of inks or paper manufactured by third parties with these products. We have not tested any third party inks or paper and would not be able to comment on their quality. Canon genuine inks and paper are formulated specifically for use in our ultra-precise print head, which contains high-density inkjet nozzles approximately one-fifth the diameter of a human hair. Our print head and inks work together as a precisely engineered system to obtain optimum image quality, print speed and reliability in high-resolution text and color printing applications. You can purchase Canon genuine supplies and accessories by contacting your local Canon reseller. See Where to Buy.

Please be advised that the Canon USA Limited Warranty for the imagePROGRAF W6400 and W8400 states in relevant part: THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF...(B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS...(D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS.

Canon ink tanks are not designed to be refilled. Canon does not recommend the use of inks manufactured by third parties in Canon Products. We have not tested any third party inks and would not be able to comment on their quality. Canon genuine inks are formulated specifically for use in our ultra-precise print head, which contains high-density inkjet nozzles, approximately one-fifth the diameter of a human hair. Our print head and inks work together as a precisely engineered system to support optimum image quality, print speed and reliability in higher resolution text and color printing applications.

Please be advised that the Canon USA Limited Warranty for the imagePROGRAF W6400 and W8400 states in relevant part: THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF...(B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS...(D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS.

This is a warning message letting you know that you will need to replace the Maintenance Cartridge soon. The message normally appears when the Maintenance Cartridge is 80% or more full and will remain in the display until the maintenance cartridge is replaced. The Maintenance Cartridge is a consumable and can be purchased at the same location where purchase your ink tanks. See Where to Buy.

There are several factors that can improve your print quality. If your colors do not appear to be correct print a nozzle test through the control panel of your printer to ensure all colors are being printed. If there is a color-missing try performing a Head Cleaning B as described in your manual. If the colors do not improve on the nozzle test you may have to replace an ink tank or the printhead.

• Nozzle Test
• Cleaning
• Head Alignment
• Media type and settings
• ICC Profile
• Application settings

If you transport the machine to other building, (in case of machine is needed to be tilted or expose to vibration) we recommended that ink removal procedure prior to moving. Please follow steps below:
1. Go into Main Menu pushing On line key several times.
2. Maintenance > Move Printer > Yes
3. Turn main switch off.
4. Attach Belt stoppers [1] to secure the carriage at the carriage home position so that the carriage does not become separated from the lock arm. This will prevent damage and ink leakage during transportation.

If you do not need tilt the machine (such as moving to same floor), the ink removal procedure may not be necessary. In that case, just implement step 4 to prevent machine damage.

A network interface, 10 Base-T/100 Base-TX to meet the needs of printer sharing and USB 2.0 Hi-Speed, a common local interface are standard with all printers. An IEEE1394 (firewire) board is available as an option.

It is used for capturing the surplus ink produced during head cleaning, borderless printing and other printer modes. If the cartridge is almost full, the display on the control panel and the status monitor installed in the PC will prompt you to replace it. Note that the replacement frequency depends on the amount of printing carried out.