If you use counterfeit camera accessories – specifically counterfeit batteries, chargers, or external flashes – there's a real risk you might hurt yourself or damage your camera. The information on this site can help keep you and your equipment safe.
To report a counterfeit or to learn where you can purchase genuine Canon products, call 1-855-46-CANON.
Look for the genuine Canon anti-counterfeiting hologram on the package when purchasing replacement batteries, toner and single ink tanks. Canon also places an additional hologram on the bottom of its NB-12L and NB-13L batteries, which can be viewed through their blister packs. Both holograms change when tilted back and forth, as demonstrated below.*
Canon is continuing to make efforts to help protect our customers from potentially dangerous counterfeits. How can you tell if your Canon battery is genuine? The NB-12L battery, introduced in 2014, communicates with the PowerShot G1 X Mark II, PowerShot N100 and VIXIA mini X to identify if the battery inserted is genuine Canon. Watch this video to learn more.