EPEAT® - 4.4.1.1

Addressing early failure (4.4.1.1)
Canon offers are variety of options for addressing early product failure. Details pertaining to specific products are listed below.
Institutional Products
  • Canon imageRUNNER, Canon imageRUNNER ADVANCE, Canon imageRUNNER LBP and Canon LASER CLASS

    If a product failure is encountered during the first 3 years from date of sale, end user customers are advised to contact Canon (1-800-OK-CANON), their Canon Authorized Dealer, or Authorized Servicer (Reseller) for service. Subject to coverage, Canon Limited Warranty repair and replacement service will be provided by Canon, the Authorized Dealer, or Servicer for the term of the warranty, after which Canon, the Authorized Dealer, or Servicer can provide maintenance and repair end user service at the then current service rate under the terms of an agreement in place between Canon and its Authorized Dealer or Servicer.

  • Canon imagePROGRAF Large Format Printers

    If a product failure is encountered during the first year from date of sale, end user customers are advised to contact Canon Information Technology Services (1-800-423-2366), their Canon Authorized Dealer, or Authorized Servicer (Reseller) for service.  Subject to coverage, Canon Limited Warranty repair and replacement service will be provided by a Canon designated service provider partner, the Authorized Dealer, or Authorized Servicer (Reseller) for the term of the warranty, after which a Canon designated service provider partner, the Authorized Dealer, or Authorized Servicer can provide maintenance and repair end user service at the then current service rate under the terms of an agreement in place between Canon and its Authorized Dealer or Servicer.

    Additional 1 and 2 year extended service agreements, the Canon eCarePAKs, are available directly from a Canon Authorized Dealer or Authorized Reseller. (Click on the link below for details and restrictions.)

Consumer Products
  • Canon imageCLASS and Canon DR/CR series Scanners

    If a product failure is encountered during the first year from date of sale, end user customers are advised to contact Canon for service at 1-800-OK-CANON. Subject to coverage, Canon Limited Warranty repair or replacement service will be provided by Canon or its designated 3rd Party Service Provider for the term of the warranty, after which the end user can extend this service with the purchase of a Canon CarePAK Extended Service Plan (click the link below for additional details and restrictions).

  • Canon PIXMA (Consumer Products)

    If a product failure is encountered during the first year from date of sale, end user customers are advised to contact Canon for service at 1-800-OK-CANON or www.canontechsupport.com.  Subject to coverage, Canon Limited Warranty repair or replacement service will be provided by Canon USA repair facility or a Canon USA Authorized Service Facility ("ASF") for the term of the limited warranty, after which the end user can extend this service with the purchase of a Canon CarePAK Extended Service Plan (click the link below for additional details and restrictions).