MELVILLE, N.Y., September 26, 2013 – Canon U.S.A., Inc., a leader in digital imaging solutions, announced today that AbelCine, the U.S.-based motion picture equipment and service provider, is the first official partner to join the Company's new Cinema Lens Service Partner Program.
As a Canon Cinema Lens Service Partner, AbelCine joins Canon's existing factory service facility network in providing comprehensive service and support to users of Canon's EF- and PL-mount Cinema Lenses. AbelCine will be authorized to provide warranty repair, non-warranty repair, and preventative maintenance on the full line of Canon EF- and PL-mount Cinema Lenses.
In order to qualify for authorization and participation in this new partner program, AbelCine met stringent requirements set by Canon U.S.A., Inc. with regard to service environments, installed tooling and the technical expertise of its staff. AbelCine will participate in ongoing staff training by Canon Technical Engineers, and regular calibration of all tooling and equipment will be done to help ensure the highest level of technical support is provided to Canon customers.
"Canon prides itself on providing first-class service and customer support for professional clients. We understand that our commitment to our loyal customers only begins at the point of sale. Our new Cinema Lens Service Partner program looks to identify and align us with those organizations that match our own commitment to service and reliability. We are happy to welcome AbelCine as our first partner in this new program," stated Yuichi Ishizuka, executive vice president and general manager, Imaging Technologies & Communications Group, Canon U.S.A.
"Since optics are such an integral component of the motion picture process, we believe that providing the highest level of optical service is one of the most important ways to support our customers," stated Rich Abel, vice president and chief operating officer of AbelCine. "We're impressed with the level of commitment Canon has made to servicing their Cinema EOS customers, and proud to be a Cinema Lens Service Partner."
AbelCine technicians will be qualified to perform detailed function checks on all Canon Cinema prime and zoom lenses, including diagnosis of issues, as well as lens disassembly, maintenance, adjustment and cleaning.
AbelCine's NYC location will begin offering Canon Cinema Lens Service to end-users in the fourth quarter of 2013. The Burbank, CA location will begin offering the service in Q2 2014.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $40 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2012† and is one of Fortune Magazine's World’s Most Admired Companies in 2013. In 2012, Canon U.S.A. has received the PCMag.com Readers' Choice Award for Service and Reliability in the digital camera and printer categories for the ninth consecutive year, and for camcorders for the past two years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.
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AbelCine, established in 1989, is a leading supplier of professional film and digital equipment with facilities in New York City, Burbank, CA and Chicago, IL. Core services include equipment sales, rental and technical service, digital media services, and training. The company is a Canon Professional Production System Reseller. For more information, visit www.abelcine.com.
† Based on weekly patent counts issued by United States Patent and Trademark Office.
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