MELVILLE, N.Y., July 22, 2013 – Canon U.S.A., Inc., a leader in digital imaging solutions, today announced that its new headquarters in Melville, New York now features a walk-in Customer Care Center. This new center serves as a Canon product-solutions center for consumers. Trained professionals will offer customer repair options, cost estimates, upgrade possibilities, and recommendations. While repairs cannot be made on site, arrangements for shipment to one of Canon's national service centers as well as arrangements for the return of the repaired product to the user's home or to the Customer Care Center in Melville will be coordinated.
"We want to provide our local customers with the best customer service. This is why we have decided to open a service center at our Melville headquarters, so that we can personally interact with our customers, answering product questions and resolving any operational difficulties," stated Joe Adachi, president and chief executive officer, Canon U.S.A.
The Customer Care Center at One Canon Park is open from 9:00 a.m. to 4:00 p.m. Monday- Friday, excluding holidays. It accompanies Jamesburg, N.J., Newport News, Va., and Irvine Calif. as Canon U.S.A. service locations. For more information about Canon U.S.A. customer service and support please visit: http://www.usa.canon.com/cusa/consumer/standard_display/support
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $40 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2012† and is one of Fortune Magazine's World’s Most Admired Companies in 2013. In 2012, Canon U.S.A. has received the PCMag.com Readers' Choice Award for Service and Reliability in the digital camera and printer categories for the ninth consecutive year, and for camcorders for the past two years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.
† Based on weekly patent counts issued by United States Patent and Trademark Office.