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Canon Positioned in the Leaders Quadrant of 2013 Magic Quadrant for Managed Print Services


MELVILLE, N.Y., October 24, 2013 – Canon U.S.A., Inc., a leader in digital imaging solutions, today announced that its parent company, Canon Inc., has been positioned by Gartner, Inc. in the Leaders quadrant of the 2013 Magic Quadrant for Managed Print Services, Worldwide report1.

The Gartner Magic Quadrant positions vendors based on their performance across two major categories: the Ability to Execute, in which Gartner evaluates each MPS provider on its "success in delivering results today, as well as its preparation to deliver results in the future," and Completeness of Vision, where Gartner evaluates a provider's "prospects for success by analyzing its view of the market, service operating model, and strategic plans for growth and service improvements."

"We believe Canon's positioning in the Leaders quadrant is a result of our ability to remain flexible and customize our managed document solutions to meet the ever-changing needs of customers while having the back-end infrastructure that enables implementation at a global scale," said Sam Yoshida, vice president and general manager, Marketing, Business Imaging Solutions Group, Canon U.S.A. "We also have a broad portfolio of hardware, software and value added services capable of tying into any managed document services engagement."

Serving domestic and international markets, Canon Managed Document Services provide a unified offering for total output and document solutions management. Starting with simple fleet and service automation for total cost of ownership reduction, to providing advanced services for more complex document workflow and value-added solutions such as compliance and security, central reprographic department (CRD) integration, content management, and mobile and remote user services, Canon brings the expertise, people, and technology solutions to fully understand its clients' business and manage their environments.

Canon MDS consists of a global infrastructure and menu of services that allows flexibility yet consistency in design and scalability. Canon's proven Managed Document Services methodology provides a single source of accountability at each stage of a managed services engagement, including Discover and Analyze; Design; Deploy and Transition; Support and Manage; and Evaluate and Review. The company also provides a portfolio of Canon and third-party software tools and technology that can be implemented throughout each phase of an MDS deployment, including these select offerings:

  • imageWARE Enterprise Management Console, a highly scalable web-based management utility capable of installing, monitoring and managing multiple Canon and third party networked devices on customer networks. In a Canon MDS engagement, this solution is used for IT administration and ongoing support and management.
  • imageWARE Remote, a hosted solution to provide enhanced servicing capabilities such as just-in-time service delivery, automated meter collection, and consumables replacement. Using this technology Canon can minimize device downtime and respond more rapidly in cases where device service is required.
  • uniFLOW Output Manager, a modular output management solution that is used to address the goals of reducing costs and improving productivity. From usage tracking and cost accounting capabilities, to security solutions, rules-based routing and CRD integration, uniFLOW is a technology suitable for any Canon MDS engagement.
  • ThereforeTM, an information management solution that not only delivers document management basics such as storage, version control and expiration, but also advanced content management functions such as designing procedures and guidelines around document creation, workflow, security and access. With ThereforeTM, manual paper workflows can be replaced with streamlined, automated processes.

When Canon U.S.A. moved into its new headquarters in Melville, NY earlier this year, it implemented several projects - from print output optimization to application workflow design to imaging and records management - that many organizations look to Canon to provide within a typical MDS engagement. By right-sizing its print infrastructure and consolidating all Canon devices within dedicated print centers featuring a standardized fleet of imageRUNNER ADVANCE digital multifunction printers (MFP) and imagePROGRAF large-format output devices, the print optimization initiative alone helped Canon reduce paper usage by more than 25 percent, increase duplex printing to approximately 45 percent, and more effectively manage the utilization of color throughout the enterprise.

Visit www.usa.canon.com/services for more information about Canon MDS solutions.

1 Gartner, Inc. "Magic Quadrant for Managed Print Services, Worldwide," K. Weilerstein, S. McNee and E. Kim, 21 October 2013.

About Canon U.S.A., Inc.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $40 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2012† and is one of Fortune Magazine's World’s Most Admired Companies in 2013. In 2013, Canon U.S.A. has received the PCMag.com Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for the tenth consecutive year, and for camcorders for the past three years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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† Based on weekly patent counts issued by United States Patent and Trademark Office.