HF G30

Product Advisories

Canon Inc. (Japan) has issued a product advisory in Japan for the Canon FC-1 and FC-2 compact personal copiers (Canon PC-1, PC-2, PC-2L and PC-2LX copiers in the United States), which were manufactured between 1990 and 1993.

While extremely rare, a phenomenon known as “tracking” can occur on the surface of the circuit board used in these products. “Tracking” is a phenomenon in which environmental conditions (such as dust and humidity) result in the creation of a weak electrical current in an unintended location, resulting in the creation of a conductive carbon path. Under certain circumstances, such “tracking” can result in smoke emission or fire within the copier.

There have been 19 reported incidents of smoke or fire – all in Japan – out of the approximately 648,000 Canon FC-1 and FC-2/PC-1, PC-2, PC-2L and PC-2LX copiers produced. There have been no reported incidents of “tracking” in the United States, where 129,000 PC-1, PC-2, PC-2L and PC-2LX copiers have been sold. None of the 19 reported incidents of tracking involved injury or fire spreading outside of the copier unit.

Although the possibility of “tracking” is remote, Canon U.S.A., Inc. wishes to ensure that all Canon PC-1, PC-2, PC-2L and PC-2LX copier customers can continue using their copiers with confidence. Accordingly, we will inspect and modify, without charge, any Canon PC-1, PC-2, PC-2L or PC-2LX copier for evidence of “tracking” or conditions that could lead to “tracking.” If you own a Canon PC-1, PC-2, PC-2L or PC-2LX copier, please contact Canon U.S.A., Inc. at 1-877-226-6680 for information on how to arrange your free inspection and modification.