When the following settings are used in combination, if the shutter button is pressed halfway to focus during shooting (AND the AF frame magnifies), but the shutter button is released without taking the picture, the camera will lose power.
- The shooting mode switch is set to Special Scene Mode (SCN), Kids&Pets.
- AF Point-Zoom on the menu is set to On.
(When the AF frame is in Face Detect or Center, and the Servo AF is OFF, the AF Point-Zoom can be set to On.)
Please note that, if the shutter button is pressed halfway, and the picture is then taken, this phenomenon will not occur.
If loss of power does occur, pressing the power switch will restore the camera to its normal operation.
Please check the serial number on the bottom of the camera.
Products whose fifth digit from the left is 0 or 1 are affected.
If the fifth digit from the left of the serial number is 2 or above, the issue has already been corrected at the factory with a firmware update, and you may continue to use the camera “as is” with no further action required.
We have made the correction firmware that is incorporated with countermeasures for this phenomenon available; therefore, please update your cameras with this firmware. We are sorry for the inconvenience and thank you for your cooperation.
The details of the correction firmware are listed on the following Web page.
Click here to download the updated firmware.
In addition, this firmware update can also be performed at our service centers. If you wish to have us perform the firmware updates, please contact our service centers.
Canon always strives to provide the highest quality products to our customers. We apologize for any inconvenience these phenomena may have caused. We appreciate your kind patronage and support.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
|Contact Information for Inquiries|
|Canon U.S.A., Inc.|
|Customer Support Center|
|Phone:||1-800-OK-CANON (toll free)|
|Support options and hours of operation: www.usa.canon.com/support|