Thank you for using Canon products.
We have discovered that when using the VIXIA HF M31/ M30/ M300/ M32/ M301 digital camcorders for shooting video, a low temperature burn may occur depending on the way the camcorder is held and how long it is held. We would like to convey the details and our service policy.
We offer our sincerest apologies to customers who have been inconvenienced by this problem. Please be assured that we spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
While shooting video, as the temperature of the camcorder rises, heat is transmitted to the screw that is positioned between the MIC and AV/OUT terminals. If skin comes in contact with the screw during long periods of shooting, a low temperature burn may result.
When the LCD monitor is open
VIXIA HF M31/ M30/ M300/ M32/ M301 Digital Camcorders
Users should not touch the screw when shooting video for long periods of time.
Furthermore, a protection cushion that covers the screw will be provided to
users free-of-charge in order to prevent direct contact with the skin.
Apply a protection cushion to the section.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region. Please register your VIXIA HF M31/ M30/ M300/ M32/ M301. By registering, we will be able to notify you via email when future firmware updates become available for download. If you already registered, please ensure you are opted-in to receive the notification.
Customer Support Operations
Canon U.S.A., Inc
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