Product Advisories

Thank you for using Canon products.

Canon has released a firmware update for the VIXIA HF S10/ HF S100– High Definition Camcorders.

Affected Products

Firmware Version  incorporates the following fix:

These models are now able to record, play back, and copy movies in MXP and FXP modes with Class 10 SD or SDHC memory cards. This firmware update concerns the use of Class 10 memory cards only. If you are using Class 4 or Class 6 cards, you can continue to use them without performing this firmware update.

Firmware Version is for camcorders with Firmware Version through If the camcorder's firmware is already Version, it is not necessary to update the firmware. Once the camcorder is updated to the latest version, it cannot be restored to a previous version.

How to Check the Firmware Version
You can check the firmware version of your camcorder by following the procedure below.
1. Set the camcorder to photo playback mode.
2. Press the FUNC. (function) button, and then select Menu.
3. Operate the joystick to select the System Settings tab.
4. Check the version shown in Firmware. (1.0.x.0)

The camcorders can be updated with this firmware free of charge at one of our Factory Service Centers. If you own one of the affected products, please contact our Customer Support Center. This information is for residents of the United States and Puerto Rico only. If you do not reside in the United States or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register your VIXIA HF S10 or register your VIXIA HF S100 . By registering, we will be able to notify you via email when future firmware updates become available for download. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
TDD: 1-866-251-3752
For additional support options: