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Product Advisories

Thank you for using Canon products.

The following phenomena have been confirmed on some Canon WUX4000 projectors.

  1. If the lamp is turned on and off repeatedly, the focus of the projected image may become soft.
  2. When inputting a 1600 X 1200 resolution image with audio signals via the HDMI interface, audio cannot be output.

If your Canon WUX4000 projector has one of the firmware versions listed below, it may be affected by the phenomena described above. If so, please contact us using the contact information listed at the bottom of this page and we will update the firmware of the projector to address these phenomena.

We sincerely apologize for any inconvenience caused to customers who use this product. We would therefore like to thank our customers for their understanding in this matter.

Affected Product:

If your Canon WUX4000 projector has one of the two firmware versions listed below, a firmware update is required.

Model Name

Firmware Version

WUX4000

   01.010101 (Displayed when the Network function is set to on)
   01.0101-- (Displayed when the Network function is set to off)


How to Identify Affected Products:

You can check the firmware version with the following procedure.

Make a projection and display the menu.
1. Press the MENU button on the projector or on the remote controller to open the menu screen.
2. Use the right cross-directional key () to move to the Information tab.
3. Check the firmware version in the Firmware field. (The following menu is displayed when the Network function is set to on.)

Support
The products with this phenomenon will be inspected and repaired free of charge. If you own one of the affected products, please contact our Customer Support Center. This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
  1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support