Product Advisories

To Users of the Canon EOS C300 and C300 PL Cinema EOS Cameras.
Thank you for using Canon products.

We have suspended download services for Firmware Version that was posted Tuesday November 12, 2013 at 8PM EST,
because it has been determined that discrepancies in color balance can occur with footage captured by the EOS C300 and EOS C300 PL running Firmware Version

We would like to apologize for the inconvenience.

Firmware Version has been prepared to correct this color balance discrepancy. Accordingly, any cameras that are running firmware version should be updated to firmware version

Learn more about the new Firmware Version for the Canon EOS C300 and EOS C300 PL Cinema EOS Camera.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

If you have not already done so, please register your Canon EOS C300 or your EOS C300 PL Cinema EOS camera. By registering, we will be able to notify you via email about future service upgrades.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-CINE-EOS (toll free)
TDD: 1-866-251-3752
For additional support options: