Canon Account Frequently Asked Questions


Why should I create a Canon Account?
By creating a Canon Account you will be eligible for member-only benefits and services. Your profile information will be retained, so you can easily register additional Canon products without re-entering your personal information each time. Also, you can browse our Online Store and Canon Professional Service websites without having to log in again and while maintaining all of your account profile information.

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What should I do if I forgot my password?
From the Canon Account log in page, click Forgot User ID or Password and enter the User ID you used to create your account, which may also be your e-mail address. You will be prompted to answer the security question you entered when you created your account. When correctly answered, a system-generated password will be sent to the e-mail address we have on file for you. You will then be prompted to change your password.

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What should I do if I forgot the User ID I used to set up my account?
If you have forgotten your User ID, click on Forgot User ID or Password and enter the e-mail address associated with your account. The User ID associated with that e-mail address will appear on the screen.

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What should I do if I no longer have the e-mail address I used to set up my account?
If you no longer have access to it, you will need to update your Canon Account information as soon as possible. If you need to have your password reset, the new password will be sent to the e-mail address on file and if you cannot gain access to it, you will have to create a new account. Please note that once a new account is created, any information in the original account will be lost. For this reason, we recommend that you keep your e-mail address up to date.

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Why do I have to sign in after I create my Canon Account?
To help protect your personal information, Canon requires that you officially sign in once you have created your Canon Account.

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How do I change my user profile, e-mail address, password, benefits and services?
After you log in to your Canon Account, simply select User Profile from your Canon Account Homepage. You can then update your personal information and save it to complete the update. To change your password, select Change Password from your Canon Account Homepage. When changing your password, keep in mind that it must include a minimum of eight characters and contain at least one number and one letter.

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What happens if I update my e-mail address or other contact information in my Canon Account user profile?
Canon always strives to keep our customer records up-to-date. We want to make sure that any information you've requested from us, such as eNewletters or Product Advisories, reach you. If you update your user profile, your contact information will be updated in our database. Should you update your contact information using another method such as the Help Center, the Canon online store, etc., your records will be revised with that most recent version.

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How can I manage my e-mail subscriptions?
To manage your Canon e-mail subscriptions, see the Canon Communication Sign-Up form by clicking here. Please be sure to use your current/most recent e-mail address for these subscriptions.

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How do I register my Canon product(s) as part of my Canon Account?
First, you must log in to your Canon Account. Once logged in, simply select Product Registration and a selection menu will allow you to choose the product(s) you want to register. Just answer the required questions and submit.

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Where can I find the serial number for my Canon product?
For printers, it is located inside the unit for newer models and on the back of the unit for older models. For digital cameras, it is located on the bottom side of the unit. For camcorders, it is either on the bottom of the unit or on the back side of the unit where the battery attaches.

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If I no longer own one of my Canon registered products, how can I remove it from my Registered Products list?
You can remove a Canon registered product you no longer own by selecting the product for deletion in the Registered Products section and then clicking on "update."

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If I have unchecked a benefit or service, how can I reinstate that benefit or service?
You can change your benefits or services anytime from your Canon Account Homepage. Select Canon Benefits Information and check or uncheck as desired.

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What happens if I choose to register my Canon product without logging into the Canon Account?
The registration will be submitted the same as if you did log in, however you will not see that product as part of your Canon Account. Additionally, you will miss out on receiving special benefits associated with that product, such as the CANON iMAGE GATEWAY service, or other special offers based on product registration.

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I registered products before I created my Canon Account. Why are they not appearing on my Registered Products list?
Your other products may be registered under another e-mail address or were registered prior to creating a Canon Account.

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If I get a message that my Canon Account has been "temporarily locked," how long is it locked?
Your account will be locked for a short period of time. Please wait 15 minutes and try to log in 1 more time before accessing the Forgot Password function.

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Why has my user name, password or user profile information changed?
To provide our valued Canon Account and Canon Online Store Account holders with an enhanced and more user-friendly experience, we have integrated the two accounts. When merging accounts between the Canon Account and Online Store, your profile infroamtion from Canon Account was retained. As a result, your user ID, profile information and/or password may have been modified. You may update your user profile at any time by clicking on User Profile.

If you are having problems logging in with your User ID or Password, please click on Forgot User ID or Password and follow the instructions. If you continue to encounter problems, please call our Customer Support team at 1-866-412-2666.

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Do I need to create an additional account at the Canon Online Store or Canon Professional Services membership site?
As long as you have a Canon Account you do not need to create an additional account at the Online Store or Canon Professional Services membership site. Also, once you are logged in, you may navigate between the websites without having to log in again. You will have access to your User Profile information from any of these websites.

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What happens if I forget the answer to my Security Question?
If you forget the answer to your Security Answer and you try unsuccessfully to answer it five times, your Canon Account will be locked and you must call Canon's Help Desk at 1-866-412-2666 to unlock it. A Canon representative will ask you a few questions to help validate your identity and then send your log in information to the e-mail address on record. For your security, you will not be able to have this information sent to a different e-mail address.

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If I update my User Profile on the Canon Online Store will it also be updated on my Canon Account?
Yes. You can maintain your user profile information on any of our websites.

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How do I logout?
You can logout from the link in the left navigation of the Canon Consumer web site, by going back to the Canon Account Homepage or by simply closing your browser window.

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Why do I need to logout?
For your security and to help protect your Canon Account, always logout when you are done using it.

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Why don't all my registered products show in the Canon Account that was created for me?
Only CANON iMAGE GATEWAY qualified products were included in the pre-created Canon Account. You may include additional Canon products to your Canon Account anytime by selecting the Product Registration feature on your Canon Account homepage.

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What is CANON iMAGE GATEWAY?
CANON iMAGE GATEWAY is an exclusive service for end users who own and have registered certain qualifiying Canon products. It provides helpful how-to articles and personalized content based on the digital product you have selected as your primary product as well as additional features based on the products registered within the Canon Account. Learn more >

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Which country do I need to reside in to be eligible for product registration?
Countries that are eligible for product registration include Puerto Rico, Guam or United States of America. If you reside in a different country, please check the Canon website of your country to learn about product registration options.

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How do I locate the serial number on my product?
Click here to find help locating the serial number of your product.

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