Customer Satisfaction Awards & Testimonials

Recognition for Excellence Readers' Choice Award for Service & Reliability for Digital Cameras.
Logos are trademarks of Ziff Davis, Inc. Used under license.
Reprinted with permission.
© 2014 Ziff Davis, Inc. All Rights Reserved.

PCMag Readers' Choice Award
Canon U.S.A. received five 2015 MarketTools ACE (Achievement in Customer Excellence) Awards
in recognition of outstanding performance in each of the following areas:

Telephone Technical Support Satisfaction
Email Technical Support Satisfaction
Service & Repair Satisfaction
Service Exchange Satisfaction
Sales Support Satisfaction

"The rep was VERY helpful. I was able to easily navigate through his directions in order to solve my problem quickly. He went above and beyond by explaining to me not only how to connect my printer to my wireless network but also how to ensure that I would also be able to use my machine's scanner. I was so thankful that I was easily able to understand Andy as he spoke clearly!"
Kristen G., IN. 4/27/2015
"The customer service I received from the start to finish of the call was top notch. My concerns were addressed right on; every representative I spoke with went above and beyond. As a first time consumer, I would highly recommend others to purchase from your company."
Stacie B., MA. 4/27/2015
"I'm so glad that tech support is in the UNITED STATES!! Jason was so patient with me and truly understood my problem! He even looked on YouTube for a video for me so I could watch it at home to get a better idea of how put the printer head back in!!! He was so helpful!"
Lynnae J., CA. 4/3/2015
"I enjoy quick answering of the phone and your willingness to help me understand an operating procedure with my Canon printer. Your excellent customer service goes a long way in helping one to be loyal to Canon. I am impressed with your excellent service. Please keep it up."
John W., NJ. 4/1/2015
"The rep was awesome! He was patient with me and walked me through the steps necessary to fix the issue I was having with scanning. I was very impressed with the fact that your customer service was all managed in the United States. Very professional service! This will definitely contribute to choosing Canon for products in the future! A++++ excellent service!"
Jeanne D., MN. 3/27/2015
"The rep was very knowledgeable, was able to solve a complex issue without referring to any materials, and provided competent service far beyond my expectations. Also, having US based support is appreciated. Supporting your products with technical support for their life is a great corporate policy."
Jerry K., NH. 3/2/2015
"I was extremely satisfied with his professionalism and knowledge. I appreciated the fact that he remained on the phone with me until my issues were resolved and I was fully satisfied. My experience with your Tech dept., the gent that helped me in particular, has encouraged me to consider and recommend purchasing Canon Products. One last thing, I appreciate the fact that your call center is based in the United States; the fact that you employ Americans reinforced my overall experience."
Angel N., CA. 3/1/2015