Customer Satisfaction

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Recognition for Excellence
PCMag.com Readers' Choice Award for Service & Reliability 8 years in a row for Digital Cameras and Printers, and new for 2011, Camcorders!
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Canon U.S.A. received four 2012 MarketTools ACE (Achievement in Customer Excellence) Awards
in recognition of outstanding performance in each of the following areas:

Service Experience Satisfaction
Warranty Exchange Program Satisfaction
Sales Support Satisfaction
Telephone Support Satisfaction
"Your rep. was incredible. Solved our problem in seconds and was helpful above and beyond the immediate problem. Totally on top of the situation and he possesses most excellent customer relations skills. He's probably one of the best or THE best phone support people I've ever talked to, hands down."
William S., OR. 1/24/2012
"I loved having a support technician who was in the United States, who did not run me through a battery of tests that I had already done on my own, simply because it was in their script of troubleshooting. Keeping customer support in the US will keep me a Canon customer!"
Amelia M., CA. 2/14/2012
"Had a problem with my Canon camera and it was taken care of right away. I was so impressed with this transaction that I went and bought a Canon printer. I will continue to recommend and purchase Canon products. Customer service is outstanding"
Linda B., MI. 1/2/2012
"I was very satisfied with this service. The customer service rep. was very polite and knowledgeable. My wait time to speak to a rep. was very short -a very pleasant surprise!"
Kenneth G., PA. 2/3/2012
" It was very refreshing to be able to talk to someone in tech support that is actually working in the USA. Too many companies hire their support help from other countries and you cannot even understand the person you're talking to. Thank you Canon for giving jobs to US citizens!"
Dennie Z., CO. 1/29/2012
 
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