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FAQs |
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 What can I do with Canon Mobile Printing? |
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| What printers and multi-function printers support Canon Mobile Printing? |
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| What operating systems and devices support Canon Mobile Printing? |
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| What paper sizes does Canon Mobile Printing support? |
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| What types of data can Canon Mobile Printing print? |
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| Can you select the paper tray when printing? |
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| Are there differences in the functions that can be used in iPhones and iPads? |
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| What is the maximum file size that can be previewed and printed? |
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| Can you print the text of emails? |
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| What preparations are required to print from Canon Mobile Printing? |
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| What is the procedure for printing photographs? |
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| What is the procedure for printing web pages? |
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| What is the procedure for printing files? |
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| What is the procedure for saving data in an inbox? |
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| What do I do if the printer is not detected? |
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| What do I do if a message asking me to confirm my present location is displayed? |
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| What do I do if a file is not previewed or printed correctly? |
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| What do I do if data is not printed according to the print settings? |
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| What happens when there is an incoming telephone call during printing? |
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| How do I confirm the IP address of the printer? |
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| The print orientation and page separation position change when printing. Why does this happen? |
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| When I send a print job to the printer, the printer does not respond. Why does this happen? |
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| Searching for a printer takes a long time. Why does this happen? |
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| "Cannot display preview." is displayed when trying to print a PDF. |
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| Although images being printed from [Photo Albums] are in black and white, the image data is counted as color image data at the device. |
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| When printing black and white data, it is counted as color data at the device. |
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| When printing a PDF file opened from the [Web] app, it is printed with difference page return positions. |
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| I want to change the Firewall settings, and want to know the port number being used by the app. |
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| What can I do with Canon Mobile Printing? |
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| You can print photographs, web pages, images, PDF files, etc. from an iPhone or iPad, using a Canon multi-function printer or laser printer on a network. Main Features:
Note:
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| What printers and multi-function printers support Canon Mobile Printing? |
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| Check the list of supported printers in Specifications. | ||||
| What operating systems and devices support Canon Mobile Printing? |
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| Compatible Operating Systems iOS 5.1 - 6.1.2 Compatible Devices iPhone 4, iPhone 4S, iPhone 5, iPad, iPad 2, iPad (3rd generation), iPad (4th generation), and iPad mini Note: iPod Touch is not compatible. |
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| What paper sizes does Canon Mobile Printing support? |
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| Letter, 11 x 17, Legal Note: Select a paper size that is supported by the printer you are using. |
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| What types of data can Canon Mobile Printing print? |
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With Canon Mobile Printing, you can print the following types of files:
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| Can you select the paper tray when printing? |
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You can select [Auto] (the printer setting) or [Tray].  |
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| Are there differences in the functions that can be used in iPhones and iPads? |
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| The camera function of Canon Mobile Printing cannot be used on first generation iPads as they are not equipped with a camera. Although there are no differences in the functions that can be used in iPhones and iPad 2 or later versions of iPads, the user interfaces and print results may differ slightly. |
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| What is the maximum file size that can be previewed and printed? |
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| You can preview and print files of up to 10MB. If a file is too large, an error message may be displayed due to insufficient memory, or the application will quit. Note: Depending on the data content, you may not be able to print files of less than 10MB. |
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| Can you print the text of emails? |
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| Email text printing is not supported. You can print an email using one of the following methods. Save the email screen as a screenshot and print: Pressing the Home button while pressing the Sleep/Wake button on your iPhone or iPad saves a screenshot in a Camera Roll. You can print the saved screenshot with the photo album function of this app. Save the email text as a file and print: Save the text of the email as a file, then print the saved file. |
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| What preparations are required to print from Canon Mobile Printing? |
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1.In the Home screen of your iPhone or iPad, tap [Canon M Print].  2.Find the printer by displaying the [Detect Printer] screen. iPhone: Tap [Web] → [To Preview].  In the [Preview] screen, tap [Printer].  iPad: Tap [Detect Printer] in the lower left corner of the screen.  Printers on the same network are automatically detected and displayed. If the message [Cannot communicate] is displayed, follow the procedure "Manual Search by Specifying IP Address" below. 3.Select the printer you want to use from among the detected printers. Manual Search by Specifying IP Address 1.Tap [Manual Search] in the [Detect Printer] screen.  2.Tap [Edit] then [Add] and enter the IP address of the printer you want to use.  If you have entered the correct IP address, it is registered as the manual search address and the [Manual Search] screen is displayed. 3.Tap [Back]. 4.In the [Detect Printer] screen, select the manually detected printer. NOTE: You can also perform printer detection and selection when printing photographs, web pages, and files. On an iPhone, tap [Printer] in the [Preview] screen. On an iPad, tap [Detect Printer] in the lower left corner of the screen. |
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| What is the procedure for printing photographs? |
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1. In the Home screen of your iPhone or iPad, tap [Canon M Print]. |
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| What is the procedure for printing web pages? |
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| 1. In the Home screen of your iPhone or iPad, tap [Canon M Print]. 2.Tap [Web].  3.Display the web page you want to print by entering a URL or searching with keywords.  Registering frequently viewed web pages as bookmarks is convenient and saves time. 4.Tap [To Preview] or [Preview] → check the preview.  In an iPhone, tapping a thumbnail displays an enlarged preview. 5.Confirm or select the printer you want to use. iPhone: Check whether the name of the printer is displayed in [Printer] in the [Preview] screen.  If it is not, tap [Printer] → select the printer you want to use from the list of automatically detected printers → tap [Back]. iPad: Check whether the printer name is displayed in the lower left corner of the screen.  If it is not, tap [Detect Printer] → select the printer you want to use from the list of automatically detected printers → tap [Back]. 6.If you want to configure detailed print settings, tap [Print Settings] → make the required settings → tap [Back].  7.Tap [Print] in the [Preview] screen.  NOTE: You cannot start Canon Mobile Printing directly from Safari and print. Copy the URL from Safari, then paste the URL into the [Web] screen of this app to display and print the web page. |
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| What is the procedure for printing files? |
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| 1.Open the file you want to print in the corresponding app. 2.Tap [  ]/[Open in] in the upper right corner of the screen → tap [Canon M Print]. Canon Mobile Printing starts and the preview is displayed. 3.Check the preview image.  For files that consist of multiple sheets (Microsoft Excel, iWorks Numbers), you can select the sheets to print in [Sheet Selection]. 4.Confirm or select the printer you want to use. iPhone: Tap [To Preview] → check whether the printer name is displayed in [Printer] in the [Preview] screen.  If it is not, tap [Printer] → select the printer you want to use from the list of automatically detected printers → tap [Back]. iPad: Check whether the printer name is displayed in the lower left corner of the screen.  If it is not, tap [Detect Printer] → select the printer you want to use from the list of automatically detected printers → tap [Back]. 5.If you want to configure detailed print settings, tap [Print Settings] → make the required settings → tap [Back].  6.Tap [Print] in the [Preview] screen.  |
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| What is the procedure for saving data in an inbox? |
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| If you are using a printer that supports the inbox function, you can store print data in an inbox of the printer. You can change the print settings of the stored data and combine multiple sets of data. 1.In the [Preview] screen, confirm or select the printer you want to use. iPhone: Check whether the name of the printer is displayed in [Printer] in the [Preview] screen.  If it is not, tap [Printer] → select the printer you want to use from the list of automatically detected printers → tap [Back]. iPad: Check whether the printer name is displayed in the lower left corner of the screen.  If it is not, tap [Detect Printer] → select the printer you want to use from the list of automatically detected printers → tap [Back]. 2.Tap [Print Settings] → [Job].  3.Select [Store] → tap [>].  4.In the [Store] screen, select a user inbox number as a store destination → tap [Back].  5.In the [Job] screen, tap [Back].  6.In the [Print Settings] screen, tap [Back].  7.In the [Preview] screen, tap [Store].  |
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| What do I do if the printer is not detected? |
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Check the following:
— Is [SNMPv1] set to [On]? — Is the LPR port set correctly to 515? — Is the gateway address set correctly? — Is the subnet mask set correctly? |
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| What do I do if a message asking me to confirm my present location is displayed? |
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| The location confirmation message may be displayed if you are using iOS 5.1. Although Canon Mobile Printing does not use location information, if you are using the photo album function when printing, tap [OK] if this message is displayed. |
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| What do I do if a file is not previewed or printed correctly? |
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| Depending on the data content of Microsoft Office files (doc, docx, xls, xlsx, ppt, pptx) and iWork files (Pages, Numbers, Keynote), they may not be able to be previewed or printed correctly. If you check the displayed content in the [Preview] screen and find that the preview is not displayed correctly, convert the file to PDF and print it. If you are using special fonts, enable the setting for embedding fonts when converting to PDF. |
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| What do I do if data is not printed according to the print settings? |
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If you set functions that are not supported by the printer you are using in the [Print Settings] screen of this app, the settings will not be applied. [Job] - [Store] For printers that do not support user inbox storing, normal printing is executed. [Output Size] If you specify a paper size that is not supported by the printer, the print job is printed on another paper size or a paper confirmation message is displayed on the control panel of the printer. [Color] - [Color] For printers that do not support color printing, the settings are not applied and the print job is printed in black and white. [2-sided] - [On] For printers that do not support 2-sided printing, the settings are not applied and the print data is printed on one side of the paper. [Staple] - [On] For printers that do not support stapling, the settings are not applied and the print data is printed without being stapled. |
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| What happens when there is an incoming telephone call during printing? |
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| Incoming telephone calls do not present a problem during printing. Because iOS supports multi-tasking, print processing continues for the enabled period even if this application is not being displayed. If the enabled period is exceeded, printing can be resumed by displaying the application within the timeout period of the printer. |
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| How do I confirm the IP address of the printer? |
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| You can confirm the IP address from the network settings screen or menu of the printer. For detailed procedures refer to the manuals provided with the printer. | ||||
| The print orientation and page separation position change when printing. Why does this happen? |
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| When you print iWork and Microsoft Office files that are set in landscape orientation, the data is printed in landscape orientation on portrait orientated sheets of paper. Also, page separation positions set in iWork and Microsoft Office files may change when printed. | ||||
| When I send a print job to the printer, the printer does not respond. Why does this happen? |
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Check the following:
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| Searching for a printer takes a long time. Why does this happen? |
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| The printer searching process normally takes about 20 seconds. In [Settings] - [Wi-Fi] - access point name - [DNS] in the iOS, if the IP address of a DNS that does not exist or is not operating correctly has been input, a timeout is generated during the host name acquisition process, therefore the printer searching process may take some time. |
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| "Cannot display preview." is displayed when trying to print a PDF. |
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| If an encryption level is used that is not supported by the iOS, such as 256-bit encryption or encryption by
a digital cerificate, you cannot print a PDF with Canon Mobile Printing. In such a case "Cannot display preview." is displayed in the preview screen. To print with Canon Mobile Printing, change the encryption level of the PDF on a computer. |
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| Although images being printed from [Photo Albums] are in black and white, the image data is counted as color image data at the device. |
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| If images are read into [Photo Albums] via iTunes on a computer, they are color adjusted by
iTunes so that even if the original data is black and white, there are cases where it is converted to color
data. To have the image data counted as black and white data, print it according to one of the following methods. Print the image without using Photo Albums: Open the image on the iOS and print it by calling the app by tapping [  ] → Tap [Canon M Print]Change the print settings: Tap [Print Settings] in the preview screen when printing and select [Color] or [B&W] |
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| When printing black and white data, it is counted as color data at the device. |
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| Some device models may count black and white data as color data when printing from Canon Mobile Printing. If this happens, to print the data so that it is counted as black and white data, tap [Print Settings] in the preview screen when printing and select [Color] or [B&W]. |
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| When printing a PDF file opened from the [Web] app, it is printed with difference page return positions. |
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| When opening and printing a PDF file from [Web] in Canon Mobile Printing, it is printed with changed page return positions. To remedy this, open the PDF from Safari etc. in the iOS and call the app by tapping [ ] → Tap [Canon M Print] |
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| I want to change the Firewall settings, and want to know the port number being used by the app. |
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| Canon Mobile Printing uses the following port numbers.
515: TCP for print jobs 161: UDP for searches 47545: UDP for acquiring device information 9013: TCP for acquiring MF series device information |
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] in the upper right corner of the screen (the number is the number of photographs you have selected).
] in the lower right corner of the screen.
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© 2013 Canon U.S.A., Inc. All Rights Reserved.
Reproduction in whole or in part without permission is prohibited.
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