LAKE SUCCESS, N.Y., December 3, 2012 – Canon U.S.A., Inc., a leader in digital imaging solutions, today announced that for the fourth year in a row it has earned the Center of Excellence certification by BenchmarkPortal, placing its customer service call center in the top 10 percent as surveyed for efficiency and effectiveness.
"Earning this award for the fourth straight year validates our commitment to matching Canon's innovative products and services with a high level of technical support which our customers deserve," said James Sharp, senior vice president and general manager, Systems and Technical Support, Business Imaging Solutions Group, Canon U.S.A. "I am particularly proud of our team members who strive to build stronger relationships with customers every day."
The Systems and Technical Support Division, Canon U.S.A.'s 100-percent U.S.-based call center, provides service and support to the Company's vast network of direct and non-direct sales channels covering a wide range of products and solutions, including the Company's imageRUNNER ADVANCE, imagePROGRAF, imageCLASS and imagePRESS product lines.
"Canon's customer service call center continues to demonstrate excellent performance on both cost-related and quality-related metrics which are among the best in the industry," said Bruce Belfiore, CEO of BenchmarkPortal and senior research executive at the Center for Customer-Driven Quality that was founded at Purdue University. "It certainly deserves to achieve our Center of Excellence certification."
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its expertise and an innovative approach to best practices for the contact center industry and hosts the world's largest database of contact center metrics. For more information on BenchmarkPortal visit www.BenchmarkPortal.com.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $45.6 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2011† and is one of Fortune Magazine's World’s Most Admired Companies in 2012. In 2012, Canon U.S.A. has received the PCMag.com Readers' Choice Award for Service and Reliability in the digital camera and printer categories for the ninth consecutive year, and for camcorders for the past two years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss.
† Based on weekly patent counts issued by United States Patent and Trademark Office.
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