Supplies - GENUINE Key Points

Key Point: The Canon Advantage

CANON has poured all the Know How of its extraordinary history of developing innovative office machines into each of its copiers, printers, and networked office systems. The same superiority of design and manufacture goes into all of the CANON branded consumable imaging supplies and parts for this equipment. Naturally, no one makes better parts and supplies for CANON products than CANON.

CANON puts its name on its parts and supplies because it stands behind their quality and performance. CANON brand copier toner products are developed to optimize the performance of CANON copiers, and the production of these copier toner products is managed solely by CANON. CANON USA, Inc. supplies CANON copier toner products exclusively to its authorized customers, sales partners and affiliates. Each of the parts and supplies CANON makes for its office equipment products is a key part of the whole, carefully designed machine, which has been expertly engineered to provide top performance, reliability, and optimum output.

Using GENUINE Canon parts and supplies can help guard against equipment damage and possible machine malfunction. Here are some more reasons to rely on GENUINE CANON Toner, Parts, and Supplies:

• CANON has decades of manufacturing expertise.
• CANON products are evaluated and tested under extreme conditions.
• All machines and consumables produced by CANON are constantly being redesigned and improved.
• All Canon brand Copier toner and Copier toner containers are manufactured worldwide solely by Canon Inc. and its corporate affiliates. Canon Inc. does not outsource this manufacture, or sell or license its technology for Copier toner and Copier toner containers, to third parties on an OEM basis or otherwise. As such, the only GENUINE Canon Copier toner or Copier toner containers are, except as noted below*, those manufactured by Canon Inc. and its corporate affiliates.
• By using Canon GENUINE supplies you can enhance the quality and performance of your Canon equipment, experiencing:
• Longer life for your CANON equipment.
• High yields.
• Superior performance.
• Highest quality output.
• Minimal jamming or malfunctioning of equipment.

For information on how to ensure quality throughout the entire printing cycle please take a look at the Canon GENUINE Technology brochure guide or watch Canon’s NEW short clip about the GENUINE Difference.

*Toner and containers for the iRPro 110/110M/150+/125VP/150VP/7110/7125VP/7138VP/7150 are manufactured by Eastman Kodak Co. and toner and containers for the Kodak Nexpress M700 Digital Color Press are manufactured by Canon Inc.

Key Point: Counterfeit Canon Toner and Toner Cartridges

Counterfeit Canon toner and toner cartridges are found in many countries and regions.
Counterfeit products violate federal and state laws, including copyright and trademark laws. In addition, counterfeit Canon toner and toner cartridges can create a risk of, among other things, poor equipment performance, including low toner yield, inferior print quality and toner leakage.

The Canon companies work closely together to fight against counterfeiting on a worldwide basis, to protect the valuable Canon brand and to ensure the customer value that comes with using genuine Canon products.

In the United States, Canon U.S.A., Inc. vigorously pursues sellers of counterfeit Canon products. As part of its ongoing efforts, in 2005, Canon U.S.A., Inc. conducted a civil raid against a distributor engaged in the sale of counterfeit Canon toner and toner cartridges, and seized counterfeit Canon products from the distributor's warehouse. The defendants agreed to a permanent injunction against further sale of these products and paid significant damages for violating Canon's rights.

Please buy Canon toner or toner cartridges from authorized Canon dealers or distributors. This is your best assurance that the Canon toner and toner cartridges will be genuine.

Canon is not responsible or liable for any malfunctions, damages or injuries caused by using non-Canon product, including counterfeit Canon products.

For questions  or to report counterfeit Canon toner and toner cartridges, please contact us at the following or the Imaging Supplies Coalition.

Contact Canon
Email:  counterfeit@cusa.canon.com

Contact the Imaging Supplies Coalition
Email:  info@isc-inc.org    Website: http://www.isc-inc.org

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Learn More About the Subject of Counterfeit Canon Supplies and Accessories

Key Point: The Toner Phoner

Telemarketers engaging in fraudulent or high pressure sales tactics have become a problem in the industry, and it is a problem that CANON would like you to have all the facts about. How serious is it? The Federal Trade Commission, the U.S. Postal Service, and local Better Business Bureaus nationwide have judged the problem serious enough to issue warnings about so called "toner pirate" practices, and in some cases, investigations have led to lawsuits against deceptive telemarketing companies. CANON's main concern is for the customers who have placed their trust in CANON equipment. The most serious concern for CANON customers is the likelihood that supplies sold by these companies may not be genuine and might damage CANON equipment or significantly reduce its performance. However, equally important for our customers is the bottom line: Even though deceptive telemarketers say that the prices they offer are exceptionally low, in fact the opposite is usually true; the prices are often grossly inflated. Since they never retain customers, these practitioners must make all the money they can on the first sale. Their business depends on using high pressure and deception to make a lot of sales fast.

Here's what to watch out for:

1. The caller is not the authorized salesperson you normally deal with.
2. The caller tries to avoid giving their phone number.
3. The sales pitch is high pressure, with a time element; if you don't "act now", the price being offered will change.
4. These operations often get information about your equipment by pretending to be a Customer Service representative making a customer satisfaction survey. Once they know the machines you are using, a salesman will call back with the pitch tailored to your equipment.

Here's what to do:

1. Always get information about any salesperson calling with whom you are not familiar.
2. Get their phone number, and call them back at that number before you do business. Most deceptive telemarketers will not give out their phone number.
3. If the caller is unfamiliar but claims to be from your normal dealership, check with a contact person that you know at your dealership before you go further.
4. Compare prices with your normal dealer before you buy.
5. If you come in contact with one of these scams, report it to the Federal Trade Commission, the Postal Service or your local Better Business Bureau.

If you wish to submit a report of your experience, you may write to your local Better Business Bureau, or to:

The Federal Trade Commission Division of Marketing Practices 6 Street and Pennsylvania Ave., NW Washington D.C. 20580 On Line Complaint Form (available daily between 3AM to 12AM EST) The United States Postal Service P.O. Box 4140 Burbank, CA 91503

We trust that by directly communicating with the agencies referred to above, they will assist in eradicating these unscrupulous practices, which have been going on nationwide for years.