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Product Advisories

Thank you for using Canon products.

Canon has released a firmware update for the PowerShot SX280 HS.

Affected Product
PowerShot SX280 HS

Details
Firmware Version 1.0.2.0 incorporates the following fixes and improvements:

1) Increases the duration of movie shooting by 20% in cases where the optical zoom is used compared to cameras running Firmware  Version 1.0.0.0 or Firmware Version1.0.1.0 through a reduction in the power consumption of the optical zoom.

*Time under default camera settings, when normal operations are performed, such as shooting, pausing, turning the camera on and off, and zooming. (based on conditions established by Canon).
・Under some shooting conditions, the recording time may be shorter than mentioned above.
・Recording time with a fully charged battery.

2) Fixes a phenomenon with cameras running firmware version 1.0.0.0, in which the low battery level warning is prematurely displayed while shooting in movie mode.

Firmware Version 1.0.2.0 is for cameras with firmware Version 1.0.1.0 or Version 1.0.0.0. If the camera's firmware is already Version 1.0.2.0, it is not necessary to update the firmware. Please note that, once the camera is updated to the latest version, it cannot be restored to a previous version.

How to Identify Cameras that are eligible for the Firmware Update:
Please check the serial number on the bottom of the camera.
This firmware update is for products with the following serial numbers.

■Serial number
Products whose sixth digit from the left is “2” or less
[*****2******] , [*****1******] , [*****0******]

Support
The new Firmware Version 1.0.2.0 can be downloaded by clicking here.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register the PowerShot SX280 HS. By registering, we will be able to notify you via email when service updates are available.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
  1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support