PIXMA PRO-100

Product Advisories

To Owners of the VB-C300 - Wide Angle Network Camera
Thank you for using Canon products.

Affected Product
VB-C300 - Wide Angle Network Camera

Update
This firmware update (Version 1.1 Rev.03) incorporates the following fixes.

Fixes a phenomenon where a linefeed error occurs and audio communication is disconnected due to an incorrect response message in the audio protocol of the VB-C300 and VB-300B Network Cameras.

  • Conditions of occurrence: this phenomenon occurs if the user creates software based on the audio protocol specifications. If the VK-64/VK-16 Network Video Recording Software or NC Viewer is used, this phenomenon will not occur.

Affected versions:
V1.0 Rev.01 to V1.1 Rev.02

Firmware
Firmware Version 1.1 Rev.03, can now be downloaded by clicking here: and then selecting your operating system.

Support
This contact information is for residents of the United States and Puerto Rico only. Please register your VB-C300 - Wide Angle Network Camera. By registering, we will be able to notify you via email when future firmware updates become available for download. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON (toll free)
  1-800-652-2666
TTD: 1-866-251-3752 (toll free)
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support