Affected Products: MiniDV Camcorders
If the “Remove the Cassette” warning appears on the camcorder's LCD screen:
If your camcorder experiences an error, you may be presented with a “Remove the Cassette” message. There are several reasons that this message may appear, but it is essentially a safety warning that is designed to protect the camcorder and/or tape from damage.
The camcorder’s tape drive mechanism is made up of many precision components that, once damaged, may cause further problems if the mechanism continues to operate. When a problem is detected the safety mechanism is activated. The “Remove the Cassette” warning and the camcorder’s safety mode may be activated by a variety of conditions such as:
Operational Recovery Steps
Depending on the conditions that caused this message to appear, it is possible that the camcorder operation may recover. Please follow these steps:
If the "Remove the Cassette" message continues, the camcorder may require service.
|Contact Information for Inquiries|
|Canon U.S.A., Inc.|
|Customer Support Center|
|Phone:||1-800-OK-CANON (toll free)|
|Support options and hours of operation: www.usa.canon.com/support|
This contact information is for USA residents only. If you do not reside in the USA, please contact the Canon Customer Support Center in your region.
Customer satisfaction is very important to Canon. We apologize for any inconvenience this may cause you and we hope that the above information will give you a clear understanding of the message condition, the operational recovery steps and, if needed, the process to follow to request hardware service. If you have any questions, please feel free to contact us.