Product Advisories

Thank you for using Canon products.

Thank you for using Canon products.

Canon has released a firmware update for the VB-M40/VB-M600VE/VB-M600D/VB-M700F Network Cameras.

Affected Product

Firmware Version 1.0.2 incorporates the following improvement:

Fixes a phenomenon that occurs when the above Canon Network Cameras are used with third-party compatible recording systems and the image cannot be displayed in the recording system, such that an error occurs or the connection to the camera cannot be established.

Firmware Version 1.0.2 is for Network Cameras with firmware version 1.0.0 or 1.0.1. If the Network Camera’s firmware is already Version 1.0.2, it is not necessary to update the firmware.

The new Firmware Version 1.0.2 can be downloaded for the VB-M40 by clicking here, for the VB-M600VE by clicking here, for the VB-M600D by clicking here, for the VB-M700F by clicking here.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region. Please register your Network Camera. By registering, we will be able to notify you via email when future firmware updates become available for download. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
TDD: 1-866-251-3752
For additional support options: