Service & Support for Professionals

Servive & Support Philosophy Awards Testimonials A Closer Look
FOCUSED ON THE PROFESSIONAL
World Class Service and Support For Professionals.

State-of-the-art, high-quality, easy to use – these describe Canon's service and support programs just as accurately as they do Canon's products. Whether you're an individual or represent a large enterprise, your needs are critical, which is why Canon provides unique customer service and support programs specifically for professionals. Flexible and customized service offerings and membership programs designed to meet your needs and your budget give you access to 24x7 technical support at our 100% U.S.-based call center, factory-trained service technicians, genuine Canon parts, a nationwide service network including the new Canon Hollywood Professional Technology & Support Center, loaner equipment... and much more.

Our commitment to professional service doesn't stop there – we'll help you take your creativity further with free online education, on-site training, and classes taught by industry professionals. Canon's team of service and support professionals is here to assist you to get the most out of your Canon products and to support you whenever you need it. You are never on your own.

Service & Support
Service and Support Custom Programs
SERVICE & SUPPORT.
Focused on Professionals.

Whether you are a business of one, an organization of many, or somewhere in between, working professionals need service they can count on. Canon has spent years fine-tuning the range of services it offers to individual professionals, and has built its business on their satisfaction. You can use Canon's lineup of professional products with confidence because Canon's team of service experts is ready to assist.

Product Repair and Maintenance
  1. Nationwide State-of-the-Art Service Facilities
  2. Fast Repair Processing & Available Loaner Equipment
  3. Genuine Canon Parts
  4. Factory-Level Quality
  5. Precision Lens Centers
Customer Service & Technical Support
  1. Team of Industry Experts
  2. Industry-Leading Response Times
  3. In-House Studio Test Environment
  4. 24x7 Support Available
  5. 100% US-Based
Flexible to Fit Your Needs.

Regardless of size, all organizations require the same reliable, high-quality customer service. We understand that each individual business has its own unique requirements, which is why our renowned customer service can be customized specifically to your needs.

Canon Field Maintenance Service
Canon technicians can come to your location to perform equipment cleanings, maintenance, minor repairs, and other on-site support. Learn More

Canon Corporate Service Training Program
Have your own internal service department? Canon can train your technicians to maintain, clean, and perform minor repairs on Canon imaging products. Learn More



CUSTOM PROGRAMS.
Custom Service Programs That Fit Your Needs.

Canon's custom service programs are designed for professionals with even the most critical uptime requirements and high priority needs, and provide extensive service and support benefits to keep your business up and running.

Canon Professional Service
Canon Professional Services (CPS):
Multiple membership levels are available for individual, full-time working professionals who use qualifying Canon equipment. Available benefits include 24x7 technical support, expedited and discounted repair service, on-site event support, loaner equipment, and more. Learn More
Cinema EOS
Canon Professional Production System (PPS) Support Pack for Cinema Professionals:
Professionals in the film and television production industries can receive one-day repair processing, service parts discount, 24x7 technical support, loaner equipment, on-site support in the Hollywood and New York City markets, and other benefits.
Learn More
Care PAK Pro
Canon CarePAK and CarePAK PRO for Professional Inkjet Printers:
This option provides a cost effective service program for professional inkjet printers offering protection from unexpected repairs. Benefits include an extension of the printer's limited warranty period, expedited repair processing, 24x7 technical support, and more. Learn More
Canon Corporate Service
Canon Corporate Services:
Designed for businesses that own large quantities of Canon cameras and lenses, Canon's Enterprise Service Program provides streamlined repair processing, consolidated billing, and discounts on repair services. Learn More
Repair Discount 3day Turnaround 24/7 Phone Support On-Site Training On-Site Service