Cinema EOS Support

Cinema is an art. It's also a business. Profits. Budgets. Deadlines. Professionals want to know they're dealing with professionals – and with Canon, you can count on a proven creative partner. Our service is world-class. Our support programs are customized to your needs. And our educational commitment spans the range of live and online resources.

 

Canon's customer service philosophy is simple: Providing industry-leading customer service is just as important as producing high-quality, easy-to-use products. In a time when most companies are outsourcing services and slashing customer service budgets, Canon is investing substantial resources to make service and support more local and personal, with industry-leading speed, quality and excellence.

 

CANON IN HOLLYWOOD*

Canon Hollywood Professional Technology & Support Center
6060 Sunset Boulevard
Los Angeles, CA 90028

Telephone: (855) CINE-EOS
Locate: View on Map

 

*By appointment only

 

CINEMA EOS SUPPORT

 

Visit Canon's online support page for professional products to obtain more comprehensive technical information about the Cinema EOS System.

Support: pro.usa.canon.com/support
Product Registration: usa.canon.com/cusa/registration/professional
Telephone: (855) CINE-EOS
Email: cinemaeos@cits.canon.com

 

CANON HOLLYWOOD PROFESSIONAL TECHNOLOGY & SUPPORT CENTER

  This year the Canon Hollywood Professional Technology & Support Center was established to bring Canon's world-class service directly to the motion picture and television industries. Located in the heart of Hollywood, our new Service Center is staffed with expert technicians, fully prepared to take care of your full Cinema EOS product line – adjust cameras and lenses, repair both cinema and still photography equipment, and meet the needs of working professionals on tight deadlines. With industry-leading turnaround times and local service parts inventories, we'll get you back in action fast.

Additional information can be found at pro.usa.canon.com/support

 

NATIONWIDE SERVICE NETWORK

  Not in Hollywood? You can count on Canon's nationwide network of service centers for factory-quality repairs and available 24x7 Call Center support. Canon's customer service and support network includes Factory Service Center depots in Irvine (CA), Ridgefield Park (NJ) as well as broadcast/studio lens service centers located strategically throughout the United States.

Canon service centers' reputation for excellence is based on industry-leading repair turnaround times, high-quality repair services, personalized service and 100% U.S.-based call center support operations, all based on Canon factory standards and processes and designed to provide complete customer satisfaction.

 

CANON PROFESSIONAL PRODUCTION SYSTEM (PPS) SUPPORT PACK FOR CINEMA PROFESSIONALS

 

The PPS Support Pack provides high priority, personalized support benefits to cinema professionals with mission critical service requirements. This unique package of service and support benefits helps ensure priority response and minimal down time in the event a problem occurs with the covered product, even if the problem is not covered by the manufacturer's limited warranty. Benefits of this optional program include:

  • Expedited Repair Processing Time
  • Service Parts Discount
  • Equipment Cleaning and Adjustment Services
  • Equipment Loaners During Repair
  • On-site Support in the Hollywood & NYC Markets
  • 24x7 Technical Support

For more information, or to purchase a PPS Support Pack, please contact your Cinema EOS Authorized Dealer or Canon USA.