Custom Service Programs

The Canon Enterprise Service Program can help improve efficiencies and reduce repair costs associated with maintaining a large inventory of Canon imaging products. Qualified corporate customers can, through annual program membership, enjoy discounted repairs, expedited repair handling, and comprehensive technical support, all with consolidated billing for more efficient resource management. The program offers superior quality of service and support throughout the entire process, from initial troubleshooting to completion of repairs at a Canon Factory Service center. Also included is dedicated 24/7 professional telephone and e-mail support which makes it simple and convenient to get the answers you need when you need them.

For further information please email canonenterpriseservice@cusa.canon.com.

The Canon Field Maintenance Service Program offers corporate customers who utilize Canon imaging products an effective way to keep equipment properly maintained while better managing service expenses. On-site service clinics are run by teams of technical and operational experts who clean, check, and perform minor repairs on all qualifying Canon products. They can also provide useful advice on workflow issues and all aspects of Canon products. The on-site service helps to minimize expensive downtime, and reduces repair shipping costs. Expert Canon preventive maintenance can help to extend the useful service life of the equipment, and budgeting is simplified because the program cost is fixed.

For further information please email canonenterpriseservice@cusa.canon.com.

The Canon Corporate Service Training Program offers corporate customers who own a large number of Canon imaging products a cost effective alternative to conventional equipment service. Under this program, individuals from the corporate customer are professionally trained in basic maintenance and repair procedures for their selected products. The program also includes follow-up technical support. Having staff qualified to perform service on site can significantly reduce costs associated with down time and shipments to Factory Service centers. Varying levels of training are available to suit specific corporate needs.

For further information please email canonenterpriseservice@cusa.canon.com.

Canon is proud to introduce the newest addition to our suite of value-added service programs for professionals – the Canon Professional Production System (PPS) Support Pack. The PPS Support Pack is designed to meet the needs of cinematographers, production houses, rental houses, film schools and other related businesses that require fast response and personalized service. The PPS Support Pack provides a comprehensive package of support options and benefits to help keep your business up and running, which include:

One-day repair processing
Access to loaner equipment during repair
Equipment cleaning and adjustments
Discounts on service parts
On-site support in the Hollywood and New York City markets
Personalized support via the new Canon Hollywood Professional Technology and Support Center

For more information including pricing and how to purchase a PPS Support Pack, please contact your Cinema EOS dealer or Canon USA at 1-855-CINE EOS (1-855-246-3367) or by email at cinemaeos@cits.canon.com.

Canon CarePAK PRO Extended Service Plan (CarePAK PRO) is a cost-effective and easy-to-use service program. Along with your Canon products' one year limited warranty, CarePAK PRO options for one or two years coverage enables you to cover your Canon product with up to three full years of service and support from the date your Canon product is purchased. Protect your Canon product against unforeseen repair costs and excessive downtime, and enjoy peace of mind for years to come with your CarePAK PRO.

CarePAK PRO benefits include:

Protection from unforeseen repair costs
24/7 access to Canon's technical support staff with a dedicated toll-free number
Quality repairs performed by Canon-certified service personnel using genuine Canon parts
Canon's InstantExchange service which provides a replacement unit, usually the next business day
Two day delivery of InstantExchange replacement units
Reduced downtime whenever service is needed
Repair service provided by over 200 Canon Authorized Service Facilities (ASF's) nationwide
Assurance that parts and labor are supported by 60 years of Industry Leadership

To purchase a CarePAK PRO for your PIXMA Pro printer, click here.

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CarePAK Extended Warranty Coverage for imagePROGRAF Printers