EOS-1D Mark IV

Product Advisories

Users of Canon camcorder products have reported to Canon incidents of leakage and/or explosions of rechargeable batteries. These incidents appear to have been caused by NON-CANON LITHIUM-ION BATTERY PACKS marketed by non-Canon companies for use with Canon camcorders and digital cameras. Use of these battery packs may therefore result in damage to your Canon product and, potentially, damage to you (including fatal bodily injury) or to your other property.

A LITHIUM-ION BATTERY PACK, as opposed to a nickel-cadmium battery pack and other types of battery packs available to users, requires the incorporation of certain protective devices in order to prevent malfunction and, consequently, damage to you, your Canon product and your other property. Certain NON-CANON LITHIUM-ION BATTERY PACKS may not be equipped with such protective devices.

Canon therefore recommends that you use CANON GENUINE LITHIUM-ION BATTERY PACKS, which are equipped with the required protective devices, with your Canon camcorder and digital camera product.

Please be advised that Canon has assumed no liability for any damages caused by NON-CANON LITHIUM BATTERY PACKS in your Canon camcorder or digital camera.

Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Phone: 1-800-OK-CANON (toll free)
  1-800-652-2666
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support