EF 100mm f/2.8L Macro IS USM

Product Advisories

 
Update: As the service period for this product has now ended, kindly note that we will no longer provide repair services after February 28, 2011.

 

A CF Card communication problem has occurred in some PowerShot S400 Digital Cameras. We would like to convey the details and our service policy.

When communication problems with CF cards occur in this product, the following messages are displayed during use:

  • "Memory Card Error"
  • "Corrupted Data"
  • "Unidentified Image"
  • "E50"
  • "E51"

The display of such a message, however, does not necessarily indicate the existence of the CF Card communication problem that has been identified.

If it is determined by Canon USA that your PowerShot S400 camera is exhibiting the CF Card communication problem that has been identified, the camera will be repaired free of charge, regardless of whether the camera is still under warranty. In addition, a refund of a previously paid repair will be made if it is determined by Canon USA that the repair of your PowerShot S400 was prompted by the CF Card communication problem that has been identified.

We have implemented a plan to assist those of our customers whose S400 cameras have exhibited the CF Card communication problem that has been identified. Repair service will be performed free of charge. U.S. residents are asked to contact the Canon Customer Support Center for assistance.  This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries:

Canon U.S.A., Inc.
Canon Customer Support Center
Phone: 1-800-OK-CANON
1-800-652-2666
TTD: 1-866-251-3752 (toll free)
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support

 

We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon Products.