EF 70-200mm f/4L USM

Product Advisories

Thank you for using Canon products.

We have identified a phenomenon in which PIXMA MG3520 / MG3522 does not turn on in some instances.

Canon takes pride in the quality and performance of its products, and we offer our most sincere apologies to customers using this product who have been inconvenienced by this phenomenon. We hope our efforts will earn your understanding.

Phenomenon
The printer does not turn on when you press the ON button.

Affected Products

Product

Firmware

PIXMA MG3520 Black model

1.041

PIXMA MG3520 White model

1.041

PIXMA MG3520 Red model

1.041

PIXMA MG3522

1.041

NOTE: If the printer's firmware version is anything other than 1.041, for any model listed above, the phenomenon does not occur.

Identification Procedure:
Firmware Version: The firmware version is provided on the printout when performing the Nozzle Check Pattern. Please consult the Uneven Printing, Faint Printing How-To Video or the PIXMA MG3520 On-Screen Manual or the PIXMA MG3522 On-Screen Manual for instructions on how to print the Nozzle Check Pattern.

Support
Please follow the procedure below to power on the printer and update the Printer to Firmware Version 1.051.

  1. Unplug the printer power cord from the Printer.
  2. Wait for two minutes or longer.
  3. Reinsert the power cord into the Printer.
  4. Press the ON button located on the front panel.
  5. Download and install Firmware Version 1.051 for the PIXMA MG3520 printer. Download and install Firmware Version 1.051 for the PIXMA MG3522 printer.

NOTE: If the message below presents itself when attempting to run the firmware update, the printer does not need the Firmware Update Version 1.051. Please click OK to close the window.  Please use the identification procedure listed above to identify affected models.

Error message

Contact Information for Your Inquiry
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.  Please register your PIXMA MG3520 or PIXMA MG3522 printer. By registering, we will be able to notify you via email when service updates are available.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
  1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support