Product Advisories

To Owners of the PowerShot SD950 IS Digital Camera

Thank you for using Canon products.

Please be advised that a screw inside some Canon PowerShot SD950 IS cameras may loosen and fall out due to vibration that is generated while carrying or using the camera.

We offer our sincerest apologies to customers who have been inconvenienced by this problem. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Phenomenon

We have discovered that there are cases in which a screw inside the camera may loosen and fall out inside the camera due to vibration that is generated while carrying or using the camera. In this case, the screw may cause a loss of power. However, this phenomenon does not cause any safety concerns such as overheating.

Affected Product: Canon PowerShot SD950 IS Digital Cameras

Products with the following serial numbers are affected. Please check the serial number on the bottom of the camera.

• Products whose fifth digit from the left is 0 or 1 may be affected.
  • ****0*****
  • ****1*****

Among products with the serial numbers described above, if there is a marking inside the battery cover like the one in the images below, the issue has already been corrected, and you may continue to use your camera “as is” with no further action required.

Support

Canon PowerShot SD950 IS Digital cameras affected by this phenomenon will be repaired free of charge, regardless of warranty status.

We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.