Product Advisories

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Affected model information update available from the links below.

This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.
It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.
Notice of Additional Affected Products:

As a result of our continuing investigation of this malfunction, we have determined that the 11 models listed below, in addition to the 16 models listed in our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50, ZR90(**), ZR85(**), ZR80(**)

- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*),
     S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*),  A80(**), A310(**), A300(**), SD110(**), SD100(**), S410(**)

*Models added as of Oct.31, 2006
** Models added as of Jan 30, 2011

Affected products:

  Affected Model Service Notice Announcement Date End of Service Date
Camera PowerShot A40 10/2/2009 3/31/2010
PowerShot S200 10/2/2009 3/31/2010
PowerShot S330 10/2/2009 3/31/2010
PowerShot S230 2/13/2010 7/31/2010
PowerShot A70 8/25/2010 2/28/2011
PowerShot S400 8/25/2010 2/28/2011
PowerShot A60 8/25/2010 3/31/2011
PowerShot A80 1/30/2011 6/30/2011
PowerShot A310 1/30/2011 7/31/2011
PowerShot A300 1/30/2011 7/31/2011
PowerShot SD110 1/30/2011 8/31/2011
PowerShot SD100 1/30/2011 8/31/2011
PowerShot S410 1/30/2011 10/31/2011
PowerShot A75 8/11/2011 12/31/2011
PowerShot A85 8/11/2011 12/31/2011
PowerShot S500 8/11/2011 1/31/2012
PowerShot S1 IS 8/11/2011 4/30/2012
PowerShot S60 8/11/2011 4/30/2012
PowerShot A95 3/6/2012 7/31/2012
Camcorder ZR70MC 8/25/2010 12/31/2010
ZR65MC 8/25/2010 12/31/2010
ZR60 8/25/2010 12/31/2010
ELURA40 MC 8/25/2010 1/31/2011
ELURA50 8/25/2010 1/31/2011
ZR90 1/30/2011 6/30/2011
ZR85 1/30/2011 6/30/2011
ZR80 1/30/2011 6/30/2011

Malfunction:

It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:

Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance.

Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Phone: 1-800-OK-CANON (toll free)
  1-800-652-2666
TTD: 1-866-251-3752 (toll free)
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support

This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.