Product Advisories

Thank you for using Canon products.

Canon has released a firmware update for the VB-C500D/VB-C500VD Network Cameras.

Affected Products
VB-C500D
VB-C500VD

Firmware
Firmware Version 1.1.2 incorporates the following changes.

1. Supports Internet Explorer 9.0.
2. Supports Windows 7 SP1 and Windows Server 2008 R2 SP1.
3. Improves camera stability.

Firmware Version 1.1.2 is for VB-C500D/VB-C500VD Network Cameras with firmware version 1.0.0 or 1.1.0. If the VB-C500D/VB-C500VD Network Camera’s firmware is already version 1.1.2, it is not necessary to update the firmware.

The new firmware (Version 1.1.2) for VB-C500D can be downloaded by clicking here.
The new firmware (Version 1.1.2) for VB-C500VD can be downloaded by clicking here.

Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register your VB-C500D or VB-C500VD. By registering, we will be able to notify you via email when future firmware updates become available for download. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc