Product Advisories

Check the database to find advisories that have been issued for a specific product. Click a “Product Type” below to expand the list
and view the advisories that have been issued.


All Advisories

Product Type Date
EOS Cameras
Firmware Notice: EOS-6D: Firmware Version 1.1.3 2013-04-09 00:00:00.0
Service Notice: EOS 5D Mark III and EOS-1D X: acquire focus when using Speedlite's AF Assist Beam 2013-02-19 20:00:00.0
Firmware Notice: EOS-1D X: Firmware Version 1.2.1 2013-01-29 19:00:00.0
Firmware Notice: EOS 6D: Firmware Version 1.1.2 2012-12-12 22:00:00.0
Safety Notice: WFT-E7A exterior rubber part changing color 2012-10-16 00:00:00.0
Service Notice: EOS 7D: Firmware Version 2.0.3 2012-09-11 23:58:00.0
Firmware Notice: EF40mm f/2.8 STM: Firmware Version 1.2.0 2012-08-20 21:00:00.0
Safety Notice: EOS Rebel T4i Rubber grip changing color 2012-08-15 10:00:00.0
Service Notice: Wireless File Transmitter WFT-E5A: Firmware Version 1.0.7 2012-08-06 21:00:00.0
Firmware Notice: Firmware Update for EF300mm f/2.8L IS II USM, EF400mm F2.8L IS II USM, EF500mm f/4L IS II USM and EF600mm f/4L IS II USM 2012-08-01 21:00:00.0
Service Notice: Rebel T4i: Incorrect model name in EXIF data for captured images 2012-07-03 21:00:00.0
Service Notice: EOS 60D: Firmware Update Version 1.1.1 2012-06-21 15:00:00.0
Service Notice: EOS C300 / C300PL Cinema EOS Cameras: Firmware Update Version 1.0.6.1.00 2012-06-21 10:44:00.0
Service Notice: EOS-5D Mark III: Firmware Update Version 1.1.3 2012-06-18 21:00:00.0
Service Notice: The EF200 f/2L IS USM and EF800mm f/5.6L IS USM Lenses with the Canon EOS 5D Mark III Digital SLR Camera. 2012-05-14 21:00:00.0
Service Notice: EOS-5D Mark III change in displayed exposure value 2012-04-23 21:00:00.0
Service Notice: EOS-5D Mark III RAW file processing with DPP ver. 3.11.10 2012-04-03 21:00:00.0
Firmware Notice: EOS-1D Mark IV: Firmware Update Version 1.1.1 2012-03-28 21:00:00.0
Service Notice: EF300mm f/2.8L IS II USM with Extender EF 1.4X 2012-03-14 21:00:00.0
Service Notice: Use of Eye-Fi Cards and SD card removal timing 2012-03-05 19:00:00.0
Service Notice: EOS 50D: Firmware Update Version 1.0.9 2012-02-27 19:00:00.0
Service Notice: EOS 5D Mark II: Firmware Update Version 2.1.2 2012-02-27 19:00:00.0
Service Notice: Rebel T3: Firmware Update Version 1.0.5 2012-01-30 12:00:00.0
Service Notice: Rebel T3i: Firmware Update Version 1.0.2 2012-01-30 12:00:00.0
Safety Notice: Counterfeit Lithium-ion Battery Packs and Chargers (updated) 2012-01-24 20:00:00.0
Service Notice: EF 300mm f/2.8L IS II USM and EF 400mm f/2.8L IS II USM lens hood 2012-01-17 20:00:00.0
Service Notice: Wireless File Transmitter WFT-E2IIA: Firmware Update Version 1.0.4 2011-08-22 15:00:00.0
Service Notice: Wireless File Transmitter WFT-E4A: Firmware Update Version 1.0.1 2011-08-22 15:00:00.0
Service Notice: Wireless File Transmitter WFT-E4IIA: Firmware Update Version 1.0.3 2011-08-22 15:00:00.0
Service Notice: Wireless File Transmitter WFT-E5A: Firmware Update Version 1.0.6 2011-08-22 15:00:00.0
Firmware Notice: Rebel T1i: Firmware Update Version 1.1.1 2011-06-27 11:00:00.0
Service Notice: EOS-1D Mark IV: Firmware Update Version 1.1.0 2011-05-30 21:00:00.0
Service Notice: Rebel T3i Digital SLR Camera 2011-04-11 21:00:00.0
Service Notice: EF-S 18-200mm f/3.5-5.6 IS lens : Possible Zoom Operation Malfunction 2011-02-21 20:00:00.0
Service Notice: EOS 7D, EOS 40D, EOS 50D, and EOS 60D: Peripheral AF points do not function as cross-type AF points 2011-02-21 20:00:00.0
Service Notice: Information Regarding Original Data Security and Original Data Verification Kits 2011-01-25 20:00:00.0
Service Notice: EOS 5D MarkII and EOS 7D: Locking mode dial modification 2010-12-01 01:00:00.0
Firmware Notice: EOS Rebel T2i: Firmware Announcement 1.0.9 2010-11-25 21:00:00.0
Firmware Notice: EOS Rebel XS: Firmware Update 1.0.7 2010-10-12 21:00:00.0
Service Notice: EOS 7D: Residual Image in Picture 2009-11-05 00:00:00.0
Service Notice: EOS-1D Mark III/EOS-1Ds Mark III: Oil Spots on LPF Surface 2009-05-13 00:00:00.0
Service Notice: EOS-1D Mark III/EOS-1Ds Mark III: AF Accuracy Adjustment 2009-03-02 00:00:00.0
Service Notice: EOS-1D Mark III/EOS-1Ds Mark III: Abnormal Mirror Operation (Err 99) 2009-03-02 00:00:00.0
Service Notice: EOS 5D: Main Mirror Detachment 2009-02-02 00:00:00.0
Service Notice: EOS-40D firmware update version 1.1.1 2009-01-19 00:00:00.0
Safety Notice: Lithium-Ion Battery Pack 2009-01-01 00:00:00.0
Service Notice: Owners of Canon EOS 1D Mark II 2009-01-01 00:00:00.0
Safety Notice: Lithium Battery Requirements for Air Travel 2008-05-22 00:00:00.0
Updated Service Notice: EOS-1D Mark III: AF Mirror Adjustment Problem 2008-04-30 00:00:00.0
Service Notice: Mistaken Origin Displayed on Packaging of Optional Interface Cables 2008-02-20 00:00:00.0
Service Notice: EOS Utility 2.2 for Mac OSX 2008-02-14 00:00:00.0
Service Notice: Incorrect Cable included with Some EOS Products 2007-09-20 00:00:00.0
Service Notice: File Name Setting Information 2007-06-21 00:00:00.0
Service Notice: TIFF Image Loss with Microsoft Windows Vista 2007-02-22 00:00:00.0
Service Notice: Lens Flare Advisory 2005-10-28 00:00:00.0
Service Notice: BG-E2 Battery Grip 2005-10-17 00:00:00.0
Service Notice: Disappearance of Images - EOS 1Ds Mark II 2005-10-17 00:00:00.0
Service Notice: Important Notice About Your Canon Product 2005-10-17 00:00:00.0
Service Notice: Important Notice About Your Canon Product 2005-10-17 00:00:00.0
Service Notices: BG-E2 Battery Grip 2005-10-17 00:00:00.0
Service Notices: BG-E2 Battery Grip, Lexar CF Card Users, Serial Number Rubs Off 2005-10-17 00:00:00.0
Service Notices: Lexar CF Card Users / Serial Number Rubs Off 2005-10-17 00:00:00.0
PowerShot Cameras
Camcorders
Service Notice: Canon XF Utililty 2013-04-08 09:00:00.0
Service Notice: XF105 / XF100: Firmware Update Version 1.0.3.0 2012-06-18 21:00:00.0
Service Notice: XF305 / XF300: Firmware Update Version 1.0.4.0 2012-06-18 21:00:00.0
Service Notice: CCD Image Sensor Advisory 2012-03-06 20:00:00.0
Service Notice: CCD Image Sensor Advisory Update 2012-03-06 20:00:00.0
Firmware Notice: VIXIA HFM50/M52: Firmware Update Version 1.1.1.0 2012-03-05 23:00:00.0
Firmware Notice: VIXIA HFR30/R32: Firmware Update Version 1.1.0.0 2012-03-05 19:00:00.0
Safety Notice: Counterfeit Lithium-ion Battery Packs and Chargers (updated) 2012-01-24 20:00:00.0
Service Notice: XF305/XF300 Viewfinder Filter 2011-12-14 19:00:00.0
Firmware Notice: VIXIA HF20/HF200 Firmware Update Version 1.0.5.0 2011-07-06 09:00:00.0
Service Notice: VIXIA HF S10/HF S100 Firmware Update Version 1.0.4.0 2011-07-06 09:00:00.0
Service Notice: VIXIA HF10/HF100 Firmware Update Version 1.0.3.0 2011-07-06 09:00:00.0
Service Notice: VIXIA HF11 Firmware Update Version 1.0.1.0 2011-07-06 09:00:00.0
Service Notice: VIXIA HG20/HG21: Firmware Update Version 1.0.2.0 2011-07-06 09:00:00.0
Service Notice: VIXIA HF M31/ M30/ M300/ M32/ M301 2011-05-16 21:00:00.0
Service Notice: Product Advisory: Preventative Measure for XHA1/G1, XHA1S/G1S Grip Belt 2009-09-30 00:00:00.0
Service Notice: HR 10 Camcorder: Corel CD-ROM Software Bundle 2009-02-23 00:00:00.0
Service Notice: VIXIA HG10: Zoom Lever Problem 2009-02-09 00:00:00.0
Safety Notice: Lithium Battery Requirements for Air Travel 2008-05-22 00:00:00.0
Service Notice: BP-308 Battery Advisory 2007-06-28 00:00:00.0
Service Notice: DC22 Snapping Noise 2006-10-18 00:00:00.0
Service Notice: Remove the Cassette Message Advisory 2006-04-27 00:00:00.0
Service Notice: Remove the Cassette Message Elura 40MC and Elura 50 2006-04-27 00:00:00.0
Service Notice: DC10 Data Recording Advisory 2006-04-04 00:00:00.0
Printers & Multifunction
Scanners
Copiers & Fax
Projectors & Visualizers
Security Video Solutions
B/W imageRUNNER ADVANCE
Color imageRUNNER ADVANCE
B/W imageRUNNER Copiers
Color imageRUNNER Copiers
imageCLASS Copiers
imageFORMULA Scanners
imageRUNNER LBP Copiers
Cameras & Camcorders
Firmware Notice: EOS-6D: Firmware Version 1.1.3 2013-04-09 00:00:00.0
Service Notice: Canon XF Utililty 2013-04-08 09:00:00.0
Firmware Notice: PowerShot S100: Firmware Version 1.0.2.0 2013-02-20 19:00:00.0
Firmware Notice: PowerShot S110: Firmware Version 1.0.2.0 2013-02-20 19:00:00.0
Service Notice: EOS 5D Mark III and EOS-1D X: acquire focus when using Speedlite's AF Assist Beam 2013-02-19 20:00:00.0
Service Notice: EOS C300 / C300PL Cinema EOS Cameras: Firmware Update Version 1.0.8.1.00 2013-02-13 19:00:00.0
Service Notice: EOS-1D C Service Upgrade 2013-02-08 09:00:00.0
Firmware Notice: EOS-1D X: Firmware Version 1.2.1 2013-01-29 19:00:00.0
Firmware Notice: EOS 6D: Firmware Version 1.1.2 2012-12-12 22:00:00.0
Safety Notice: WFT-E7A exterior rubber part changing color 2012-10-16 00:00:00.0
Service Notice: EOS 7D: Firmware Version 2.0.3 2012-09-11 23:58:00.0
Service Notice: Wireless File Transmitter WFT-E5A: Firmware Version 1.0.7 2012-08-06 21:00:00.0
Service Notice: PowerShot S100 Lens Issue 2012-06-28 01:00:00.0
Service Notice: EOS 60D: Firmware Update Version 1.1.1 2012-06-21 15:00:00.0
Service Notice: EOS C300 / C300PL Cinema EOS Cameras: Firmware Update Version 1.0.6.1.00 2012-06-21 10:44:00.0
Service Notice: EOS-5D Mark III: Firmware Update Version 1.1.3 2012-06-18 21:00:00.0
Service Notice: XF105 / XF100: Firmware Update Version 1.0.3.0 2012-06-18 21:00:00.0
Service Notice: XF305 / XF300: Firmware Update Version 1.0.4.0 2012-06-18 21:00:00.0
Service Notice: The EF200 f/2L IS USM and EF800mm f/5.6L IS USM Lenses with the Canon EOS 5D Mark III Digital SLR Camera. 2012-05-14 21:00:00.0
Service Notice: EOS-5D Mark III change in displayed exposure value 2012-04-23 21:00:00.0
Service Notice: EOS-5D Mark III RAW file processing with DPP ver. 3.11.10 2012-04-03 21:00:00.0
Firmware Notice: EOS-1D Mark IV: Firmware Update Version 1.1.1 2012-03-28 21:00:00.0
Service Notice: Use of Eye-Fi Cards and SD card removal timing 2012-03-05 19:00:00.0
Service Notice: EOS 50D: Firmware Update Version 1.0.9 2012-02-27 19:00:00.0
Service Notice: EOS 5D Mark II: Firmware Update Version 2.1.2 2012-02-27 19:00:00.0
Service Notice: PowerShot S100: Firmware Update Version 1.0.1.0 2012-02-13 19:00:00.0
Safety Notice: Counterfeit Lithium-ion Battery Packs and Chargers (updated) 2012-01-24 20:00:00.0
Service Notice: XF305/XF300 Viewfinder Filter 2011-12-14 19:00:00.0
Service Notice: Wireless File Transmitter WFT-E2IIA: Firmware Update Version 1.0.4 2011-08-22 15:00:00.0
Service Notice: Wireless File Transmitter WFT-E4A: Firmware Update Version 1.0.1 2011-08-22 15:00:00.0
Service Notice: Wireless File Transmitter WFT-E4IIA: Firmware Update Version 1.0.3 2011-08-22 15:00:00.0
Service Notice: Wireless File Transmitter WFT-E5A: Firmware Update Version 1.0.6 2011-08-22 15:00:00.0
Service Notice: EOS-1D Mark IV: Firmware Update Version 1.1.0 2011-05-30 21:00:00.0
Service Notice: EOS 7D, EOS 40D, EOS 50D, and EOS 60D: Peripheral AF points do not function as cross-type AF points 2011-02-21 20:00:00.0
Service Notice: Information Regarding Original Data Security and Original Data Verification Kits 2011-01-25 20:00:00.0
Service Notice: EOS 5D MarkII and EOS 7D: Locking mode dial modification 2010-12-01 01:00:00.0
Service Notice: EOS 7D: Residual Image in Picture 2009-11-05 00:00:00.0
Service Notice: Product Advisory: Preventative Measure for XHA1/G1, XHA1S/G1S Grip Belt 2009-09-30 00:00:00.0
Service Notice: EOS-1D Mark III/EOS-1Ds Mark III: Oil Spots on LPF Surface 2009-05-13 00:00:00.0
Service Notice: EOS-1D Mark III/EOS-1Ds Mark III: AF Accuracy Adjustment 2009-03-02 00:00:00.0
Service Notice: EOS-1D Mark III/EOS-1Ds Mark III: Abnormal Mirror Operation (Err 99) 2009-03-02 00:00:00.0
Service Notice: EOS 5D: Main Mirror Detachment 2009-02-02 00:00:00.0
Service Notice: EOS-40D firmware update version 1.1.1 2009-01-19 00:00:00.0
Safety Notice: Lithium-Ion Battery Pack 2009-01-01 00:00:00.0
Service Notice: Owners of Canon EOS 1D Mark II 2009-01-01 00:00:00.0
Safety Notice: Lithium Battery Requirements for Air Travel 2008-05-22 00:00:00.0
Updated Service Notice: EOS-1D Mark III: AF Mirror Adjustment Problem 2008-04-30 00:00:00.0
Service Notice: Mistaken Origin Displayed on Packaging of Optional Interface Cables 2008-02-20 00:00:00.0
Service Notice: EOS Utility 2.2 for Mac OSX 2008-02-14 00:00:00.0
Service Notice: Incorrect Cable included with Some EOS Products 2007-09-20 00:00:00.0
Service Notice: File Name Setting Information 2007-06-21 00:00:00.0
Service Notice: TIFF Image Loss with Microsoft Windows Vista 2007-02-22 00:00:00.0
Service Notice: Remove the Cassette Message Advisory 2006-04-27 00:00:00.0
Service Notice: BG-E2 Battery Grip 2005-10-17 00:00:00.0
Service Notice: Disappearance of Images - EOS 1Ds Mark II 2005-10-17 00:00:00.0
Service Notice: Important Notice About Your Canon Product 2005-10-17 00:00:00.0
Service Notices: BG-E2 Battery Grip 2005-10-17 00:00:00.0
Service Notices: BG-E2 Battery Grip, Lexar CF Card Users, Serial Number Rubs Off 2005-10-17 00:00:00.0
Lenses
Printers
Projectors
Security Video Solutions
Color imagePRESS Digital Presses
B/W imagePRESS Digital Presses