Product Advisories

Check the database to find advisories that have been issued for a specific product. Click a “Product Type” below to expand the list
and view the advisories that have been issued.


All Advisories

Product Type Date
EOS (SLR) Camera Systems
Service Notice: Rebel T3: Firmware Update Version 1.0.5 01-30-12
Service Notice: Rebel T3i: Firmware Update Version 1.0.2 01-30-12
Updated Safety Notice: Counterfeit Lithium-ion Battery Packs and Chargers 01-24-12
Service Notice: EF 300mm f/2.8L IS II USM and EF 400mm f/2.8L IS II USM lens hood 01-17-12
Service Notice: EOS 5D Mark II: Firmware Update Version 2.1.1 11-14-11
Service Notice: Wireless File Transmitter WFT-E2IIA: Firmware Update Version 1.0.4 08-22-11
Service Notice: Wireless File Transmitter WFT-E4A: Firmware Update Version 1.0.1 08-22-11
Service Notice: Wireless File Transmitter WFT-E4IIA: Firmware Update Version 1.0.3 08-22-11
Service Notice: Wireless File Transmitter WFT-E5A: Firmware Update Version 1.0.6 08-22-11
Service Notice: EOS 60D: Firmware Update Version 1.1.0 07-19-11
Service Notice: EOS 50D: Firmware Update Version 1.0.8 06-27-11
Service Notice: Rebel T1i: Firmware Update Version 1.1.1 06-27-11
Service Notice: EOS-1D Mark IV: Firmware Update Version 1.1.0 05-30-11
Service Notice: Rebel T3i: Firmware Version 1.0.1 05-16-11
Service Notice: EOS 7D: Firmware Update Version 1.2.5 04-25-11
Service Notice: Rebel T3i Digital SLR Camera 04-11-11
Service Notice: EF-S 18-200mm f/3.5-5.6 IS lens : Possible Zoom Operation Malfunction 02-21-11
Service Notice: EOS 7D, EOS 40D, EOS 50D, and EOS 60D: Peripheral AF points do not function as cross-type AF points 02-21-11
Service Notice: Information Regarding Original Data Security and Original Data Verification Kits 01-25-11
Service Notice: EOS 5D MarkII and EOS 7D: Locking mode dial modification 12-01-10
Service Notice: EOS Rebel T2i: Firmware Announcement 1.0.9 11-25-10
Service Notice: EOS Rebel XS: Firmware Update 1.0.7 10-12-10
Service Notice: EOS 7D: Residual Image in Picture 11-05-09
Service Notice: EOS-1D Mark III/EOS-1Ds Mark III: Oil Spots on LPF Surface 05-13-09
Service Notice: EOS-1D Mark III/EOS-1Ds Mark III: AF Accuracy Adjustment 03-02-09
Service Notice: EOS-1D Mark III/EOS-1Ds Mark III: Abnormal Mirror Operation (Err 99) 03-02-09
Service Notice: EOS 5D: Main Mirror Detachment 02-02-09
Service Notice: EOS-40D firmware update version 1.1.1 01-19-09
Service Notice: EOS 5D Mark II: Firmware to correct image quality in certain mode 01-07-09
Safety Information: Lithium-Ion Battery Pack 01-01-09
Service Notice: Owners of Canon EOS 1D Mark II 01-01-09
Safety Notice: Lithium Battery Requirements for Air Travel 05-22-08
Updated Service Notice: EOS-1D Mark III: AF Mirror Adjustment Problem 04-30-08
Service Notice: Mistaken Origin Displayed on Packaging of Optional Interface Cables 02-20-08
Service Notice: EOS Utility 2.2 for Mac OSX 02-14-08
Service Notice: Incorrect Cable included with Some EOS Products 09-20-07
Service Notice: File Name Setting Information 06-21-07
Service Notice: TIFF Image Loss with Microsoft Windows Vista 02-22-07
Service Notice: Lens Flare Advisory 10-28-05
Service Notice: BG-E2 Battery Grip 10-17-05
Service Notice: Disappearance of Images - EOS 1Ds Mark II 10-17-05
Service Notice: Important Notice About Your Canon Product 10-17-05
Service Notice: Important Notice About Your Canon Product 10-17-05
Service Notices: BG-E2 Battery Grip 10-17-05
Service Notices: BG-E2 Battery Grip, Lexar CF Card Users, Serial Number Rubs Off 10-17-05
Service Notices: Lexar CF Card Users / Serial Number Rubs Off 10-17-05
Digital Compact Cameras
Service Notice: PowerShot ELPH 510 HS: Firmware Update Version 1.0.1.0 02-01-12
Updated Safety Notice: Counterfeit Lithium-ion Battery Packs and Chargers 01-24-12
Service Notice: CCD Image Sensor Advisory 08-10-11
Service Notice: CCD Image Sensor Advisory Update 08-10-11
Updated Service Notice: PowerShot S400 CF Card Error 02-02-11
Service Notice: PowerShot G10: Lines Appear in Captured Images 04-21-09
Service Notice: PowerShot G10: Firmware Update 02-09-09
Service Notice: PowerShot SD880 IS: Firmware Update 02-04-09
Service Notices: PowerShot SD950 IS: Fallen Screw in Strap Base 01-13-09
Service Notice: PowerShot A10/A20/A40 01-01-09
Starter Guide Misprint for PowerShot A2000 IS and PowerShot SX110 IS 11-24-08
Service Notice: PowerShot A650 IS: Light Leak 10-03-07
Safety Notice: PowerShot A530/A540 Overheats 08-03-06
Camcorders
Service Notice: XF105 / XF100: Firmware Update Version 1.0.2.0 02-07-12
Service Notice: XF305 / XF300: Firmware Update Version 1.0.3.0 02-07-12
Service Notice: XF305/XF300 Viewfinder Filter 12-14-11
Service Notice: CCD Image Sensor Advisory 08-10-11
Service Notice: CCD Image Sensor Advisory Update 08-10-11
Service Notice: VIXIA HF S10/HF S100 Firmware Update Version 1.0.4.0 07-06-11
Service Notice: VIXIA HF10/HF100 Firmware Update Version 1.0.3.0 07-06-11
Service Notice: VIXIA HF11 Firmware Update Version 1.0.1.0 07-06-11
Service Notice: VIXIA HF20/HF200 Firmware Update Version 1.0.5.0 07-06-11
Service Notice: VIXIA HG20/HG21: Firmware Update Version 1.0.2.0 07-06-11
Service Notice: VIXIA HF M31/ M30/ M300/ M32/ M301 05-16-11
Product Advisory: Preventative Measure for XHA1/G1, XHA1S/G1S Grip Belt 09-30-09
Service Notice: HR 10 Camcorder: Corel CD-ROM Software Bundle 02-23-09
Service Notice: VIXIA HG10: Zoom Lever Problem 02-09-09
Safety Notice: Lithium Battery Requirements for Air Travel 05-22-08
Service Notice: BP-308 Battery Advisory 06-28-07
Safety Notice: Counterfeit Lithium-Ion Battery Pack 12-11-06
Service Notice: DC22 Snapping Noise 10-18-06
Service Notice: Remove the Cassette Message Advisory 04-27-06
Service Notice: Remove the Cassette Message Elura 40MC and Elura 50 04-27-06
Service Notice: DC10 Data Recording Advisory 04-04-06
Printers & Multifunction
Service Notice: PIXMA MG5320, PIXMA MG6220 & PIXMA MG8220 : Firmware Update Version 2.000 09-20-11
Incompatibilities between Mac OS X Lion (10.7) and our previously released Mac OS X 10.6 Printer and Fax drivers. 07-27-11
Intermittent Blank Sheet Transmission or Copy on the MF7460/MF7470/MF7480 04-18-10
Reports of Smoke from Inkjet Printers 06-04-09
Service Notice: ZoomAlbum Software Incompatibility Using Mac OS X 03-19-09
Printer may enter fax reception mode during phone call 07-01-08
Safety Notice: Lithium Battery Requirements for Air Travel 05-22-08
Service Notice: PIXMA MP510 Front Feeder Grinding Noise 10-13-06
Refilled Ink Warning For CLI-8 Inks 05-19-06
Service Notice: New Firmware Update Notice 04-25-06
FCC Notice: PIXMA MP150 04-14-06
Scanners
Canon imageFORMULA CapturePerfect 3.1 for the DR-M140 and DR-M160 11-10-11
Canon imageFORMULA CaptureOnTouch for the DR-2010C/2510C, DR-2020U and P-150 10-18-10
Copiers & Fax
Incompatibilities between Mac OS X Lion (10.7) and our previously released Mac OS X 10.6 Printer and Fax drivers. 07-27-11
Canon PC-1, PC-2, PC-2L and PC-2LX Compact Personal Copiers 10-18-10
Canon PC-3 and PC-5 Compact Personal Copiers 10-18-10
Canon PC850 and PC870 10-18-10
Intermittent Blank Sheet Transmission or Copy on the MF7460/MF7470/MF7480 04-18-10
Reports of Smoke from Inkjet Printers 06-04-09
Service Notice: ZoomAlbum Software Incompatibility Using Mac OS X 03-19-09
Safety Recall: PC and NP Copiers Manufactured between 1987 and 1998 01-18-07
FAXPHONE B640 Safety Recall 04-13-06
Projectors & Visualizers
Service Notice: SX80, SX800, SX80 Mark II, WUX10 and WUX10 Mark II Projectors 11-08-11
Service Notice: SX80 Mark II projector 04-05-11
Security Video Solutions
Service Notice: VB-M40/VB-M600VE/VB-M600D/VB-M700F Network Cameras: Firmware Update Version 1.0.2 12-07-11
Service Notice: VK-64/VK-16 Network Video Recording Software Update (Version 2.2.2) 11-11-10
Service Notice: VB-C300: Firmware Update Version 1.1 Rev 03 10-25-10
B/W imageRUNNER ADVANCE
Incompatibilities between Mac OS X Lion (10.7) and our previously released Mac OS X 10.6 Printer and Fax drivers. 07-27-11
Color imageRUNNER ADVANCE
Incompatibilities between Mac OS X Lion (10.7) and our previously released Mac OS X 10.6 Printer and Fax drivers. 07-27-11
B/W imageRUNNER Copiers
Incompatibilities between Mac OS X Lion (10.7) and our previously released Mac OS X 10.6 Printer and Fax drivers. 07-27-11
Color imageRUNNER Copiers
Incompatibilities between Mac OS X Lion (10.7) and our previously released Mac OS X 10.6 Printer and Fax drivers. 07-27-11
imageCLASS Copiers
Incompatibilities between Mac OS X Lion (10.7) and our previously released Mac OS X 10.6 Printer and Fax drivers. 07-27-11
Intermittent Blank Sheet Transmission or Copy on the MF7460/MF7470/MF7480 04-18-10
Reports of Smoke from Inkjet Printers 06-04-09
Service Notice: ZoomAlbum Software Incompatibility Using Mac OS X 03-19-09
Service Notice: New Firmware Update Notice 04-25-06
imageFORMULA Scanners
Canon imageFORMULA CapturePerfect 3.1 for the DR-M140 and DR-M160 11-10-11
Canon imageFORMULA CaptureOnTouch for the DR-2010C/2510C, DR-2020U and P-150 10-18-10
Canon imageFORMULA DR-5010C Scanner Driver Version 1.5 10-18-10
imagePROGRAF Series
Reports of Smoke from Inkjet Printers 06-04-09
imageRUNNER LBP Copiers
Incompatibilities between Mac OS X Lion (10.7) and our previously released Mac OS X 10.6 Printer and Fax drivers. 07-27-11
Professional Cameras
Updated Safety Notice: Counterfeit Lithium-ion Battery Packs and Chargers 01-24-12
Service Notice: EOS 5D Mark II: Firmware Update Version 2.1.1 11-14-11
Service Notice: Wireless File Transmitter WFT-E2IIA: Firmware Update Version 1.0.4 08-22-11
Service Notice: Wireless File Transmitter WFT-E4A: Firmware Update Version 1.0.1 08-22-11
Service Notice: Wireless File Transmitter WFT-E4IIA: Firmware Update Version 1.0.3 08-22-11
Service Notice: Wireless File Transmitter WFT-E5A: Firmware Update Version 1.0.6 08-22-11
Service Notice: EOS 60D: Firmware Update Version 1.1.0 07-19-11
Service Notice: EOS 50D: Firmware Update Version 1.0.8 06-27-11
Service Notice: EOS-1D Mark IV: Firmware Update Version 1.1.0 05-30-11
Service Notice: EOS 7D: Firmware Update Version 1.2.5 04-25-11
Service Notice: EOS 7D, EOS 40D, EOS 50D, and EOS 60D: Peripheral AF points do not function as cross-type AF points 02-21-11
Service Notice: Information Regarding Original Data Security and Original Data Verification Kits 01-25-11
Service Notice: EOS 5D MarkII and EOS 7D: Locking mode dial modification 12-01-10
Service Notice: EOS 7D: Residual Image in Picture 11-05-09
Service Notice: EOS-1D Mark III/EOS-1Ds Mark III: Oil Spots on LPF Surface 05-13-09
Service Notice: EOS-1D Mark III/EOS-1Ds Mark III: AF Accuracy Adjustment 03-02-09
Service Notice: EOS-1D Mark III/EOS-1Ds Mark III: Abnormal Mirror Operation (Err 99) 03-02-09
Service Notice: EOS 5D: Main Mirror Detachment 02-02-09
Service Notice: EOS-40D firmware update version 1.1.1 01-19-09
Service Notice: EOS 5D Mark II: Firmware to correct image quality in certain mode 01-07-09
Safety Information: Lithium-Ion Battery Pack 01-01-09
Service Notice: Owners of Canon EOS 1D Mark II 01-01-09
Safety Notice: Lithium Battery Requirements for Air Travel 05-22-08
Updated Service Notice: EOS-1D Mark III: AF Mirror Adjustment Problem 04-30-08
Service Notice: Mistaken Origin Displayed on Packaging of Optional Interface Cables 02-20-08
Service Notice: EOS Utility 2.2 for Mac OSX 02-14-08
Service Notice: Incorrect Cable included with Some EOS Products 09-20-07
Service Notice: File Name Setting Information 06-21-07
Service Notice: TIFF Image Loss with Microsoft Windows Vista 02-22-07
Service Notice: BG-E2 Battery Grip 10-17-05
Service Notice: Disappearance of Images - EOS 1Ds Mark II 10-17-05
Service Notice: Important Notice About Your Canon Product 10-17-05
Service Notices: BG-E2 Battery Grip 10-17-05
Service Notices: BG-E2 Battery Grip, Lexar CF Card Users, Serial Number Rubs Off 10-17-05
Lenses
Service Notice: EF 300mm f/2.8L IS II USM and EF 400mm f/2.8L IS II USM lens hood 01-17-12
Service Notice: Lens Flare Advisory 10-28-05
Professional Camcorders
Service Notice: XF105 / XF100: Firmware Update Version 1.0.2.0 02-07-12
Service Notice: XF305 / XF300: Firmware Update Version 1.0.3.0 02-07-12
Service Notice: XF305/XF300 Viewfinder Filter 12-14-11
Product Advisory: Preventative Measure for XHA1/G1, XHA1S/G1S Grip Belt 09-30-09
Service Notice: Remove the Cassette Message Advisory 04-27-06
Professional Printers
Reports of Smoke from Inkjet Printers 06-04-09
Projectors & Visualizers
Service Notice: SX80, SX800, SX80 Mark II, WUX10 and WUX10 Mark II Projectors 11-08-11
Service Notice: SX80 Mark II projector 04-05-11
Security Video Solutions
Service Notice: VB-M40/VB-M600VE/VB-M600D/VB-M700F Network Cameras: Firmware Update Version 1.0.2 12-07-11
Service Notice: VK-64/VK-16 Network Video Recording Software Update (Version 2.2.2) 11-11-10
Service Notice: VB-C300: Firmware Update Version 1.1 Rev 03 10-25-10
Color imagePRESS Digital Presses
Incompatibilities between Mac OS X Lion (10.7) and our previously released Mac OS X 10.6 Printer and Fax drivers. 07-27-11
B/W imagePRESS Digital Presses
Incompatibilities between Mac OS X Lion (10.7) and our previously released Mac OS X 10.6 Printer and Fax drivers. 07-27-11