Product Advisories

Thank you for using Canon products.

Canon has released a firmware update for the VIXIA HF10/HF100 Camcorders.

Affected Product

Changes in Firmware Version
These models are now able to record, play back, and copy movies in FXP mode with Class10 SD or SDHC memory cards.

Firmware Version is for camcorders with Firmware Version or If the camcorder's firmware is already Version, it is not necessary to update the firmware. Once the camcorder is updated to the latest version, it cannot be restored to a previous version.

The new firmware (Version for VIXIA HF10 can be downloaded by clicking here.
The new firmware (Version for VIXIA HF100 can be downloaded by clicking here.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region. Please register your VIXIA HF10 or register your VIXIA HF100. By registering, we will be able to notify you via email when future firmware updates become available for download. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
TDD: 1-866-251-3752
For additional support options: