Current Service Notices:
Battery Grip BG-E2
It has been discovered that when using Battery Grip BG-E2 with EOS 20D/20Da digital SLR cameras, there are cases that, even with fully charged batteries (exclusive battery pack or NiMH battery) or unused AA size batteries, only a few shots can be taken or "bc" is displayed immediately.
BG-E2 Battery Grips that cause this phenomenon will be repaired free of charge.
We sincerely apologize for the inconvenience this issue has caused for you. We will make every effort in quality control to provide products that our customers can use with confidence. We appreciate your understanding in this matter.
Please refer to the following for details:
Battery Grip BG-E2 and Battery Magazine BGM-E2
- Battery Grip BG-E2
Serial Number 000001 - 096000 (shown below)
- Battery Magazine BGM-E2
Old type products (shown below)
* New type products have gold-plated terminals and different configuration.
Even with a fully charged battery (exclusive battery pack or NiMH battery) or with an unused AA size battery, only few shots can be taken or "bc" may be displayed immediately.
Please note that phenomenon concerned may occur under the following conditions. The products will not be considered as defective in these cases.
Battery Grip BG-E2 will be repaired free of charge
Battery Magazine BGM-E2 for BG-E2 Battery Grip will be exchanged with a new product free of charge.
|Contact Information for Inquiries|
|Canon U.S.A., Inc.|
|Customer Support Center|
|Phone:||1-800-OK-CANON (toll free)|
|Support options and hours of operation: www.canontechsupport.com|