EOS-1D Mark IV

Product Advisories

To Owners of the VK-64/VK-16 Network Video Recording Software
Thank you for using Canon products.

Affected Product
VK-64/VK-16 Network Video Recording Software

Changes
This software update (Version 2.2.2) incorporates the following fixes.
  1. Fixes the following phenomena that occur with the VK Viewer.
    • The VK Viewer screen becomes black, does not display images from multiple cameras, and the following message appears: “Could not connect to camera”
    • A runtime error in the VK-64/VK-16 Network Video Recording Software occurs and the program stops working.
    • Condition of occurrence: this phenomenon occurs if the auto-switch function of the VK Viewer is used while the cameras are being repeatedly connected to and disconnected from the VK Viewer’s network on a frequent basis.
    • Affected versions: VK-64/VK-16 V2.1 through V2.2.1
  2. Fixes a phenomenon, in which in rare cases, recording stops due to an application error.
    • Condition of occurrence: this phenomenon occurs in rare cases when the user logs in from the VK Viewer to a recording server.
    • Affected versions: VK-64/VK-16 V2.0 through V2.2.1

Update History

Ver.2.2.2

  • Fixed a problem, in which camera images are not displayed or run time errors occur in VK Viewer.
  • Fixed a problem, in which recording operations stop on rare occasions.

Software
Software Version 2.2.2, can now be downloaded by clicking here.

Support
This contact information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
  1-800-652-2666
TTD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support