FeedbackProduct Advisories
Thank you for using Canon products.
We have confirmed that in certain camera settings and shooting conditions, the phenomenon described below may occur in images captured by the EOS 7D Digital SLR camera.
We offer our most sincere apologies to customers using this product who have been inconvenienced by this issue. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
Phenomenon
In images captured by continuous shooting, and under certain conditions, barely noticeable traces of the immediately preceding frame may be visible. This phenomenon is not noticeable in an image with optimal exposure. The phenomenon may become more noticeable if a retouching process such as level compensation is applied to emphasize the image.
Affected Product
EOS 7D Digital SLR
We have confirmed that in certain camera settings and shooting conditions, the phenomenon described below may occur in images captured by the EOS 7D Digital SLR camera.
We offer our most sincere apologies to customers using this product who have been inconvenienced by this issue. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
Phenomenon
In images captured by continuous shooting, and under certain conditions, barely noticeable traces of the immediately preceding frame may be visible. This phenomenon is not noticeable in an image with optimal exposure. The phenomenon may become more noticeable if a retouching process such as level compensation is applied to emphasize the image.
Affected Product
EOS 7D Digital SLR
Firmware
Firmware Version 1.1.0, which includes fixes for the above phenomenon, can
now be downloaded by
clicking here.
Version 1.1.0 firmware is for EOS 7D cameras with firmware up to Version 1.0.9. If the camera's firmware is already Version 1.1.0, it is not necessary to update the firmware.
Support
This contact information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
| Contact Information for Inquiries | |
| Canon Customer Support Center | |
| Phone: | 1-800-OK-CANON (toll free) |
| 1-800-652-2666 | |
| TTD: | 1-866-251-3752 (toll free) |
| Email: | carecenter@cits.canon.com |
| For additional support options: www.usa.canon.com/support | |
