Product Advisories

Thank you for using Canon products.

We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and camcorders. However, as the service period for these product(s) have now ended, kindly note that we will no longer provide such free repair services for the affected product(s) below after it’s end of repair service date.

Accordingly, repair services for the affected product(s) below that are received after end of repair service date will be handled in accordance with Canon's general repair standards and regulations.

We regret that some of our customers may have been inconvenienced by this issue and would like to offer our apologies. Canon will continue to strive to provide our customers with high quality products that they can use with confidence. Thank you for your kind understanding.

  Affected Model Service Notice Announcement Date End of Service Date
Camera PowerShot A40 10/2/2009 3/31/2010
PowerShot S200 10/2/2009 3/31/2010
PowerShot S330 10/2/2009 3/31/2010
PowerShot S230 2/13/2010 7/31/2010
PowerShot A70 8/25/2010 2/28/2011
PowerShot S400 8/25/2010 2/28/2011
PowerShot A60 8/25/2010 3/31/2011
PowerShot A80 1/30/2011 6/30/2011
PowerShot A310 1/30/2011 7/31/2011
PowerShot A300 1/30/2011 7/31/2011
PowerShot SD110 1/30/2011 8/31/2011
PowerShot SD100 1/30/2011 8/31/2011
PowerShot S410 1/30/2011 10/31/2011
PowerShot A75 8/11/2011 12/31/2011
PowerShot A85 8/11/2011 12/31/2011
PowerShot S500 8/11/2011 1/31/2012
PowerShot S1 IS 8/11/2011 4/30/2012
PowerShot S60 8/11/2011 4/30/2012
PowerShot A95 3/6/2012 7/31/2012
Camcorder ZR70MC 8/25/2010 12/31/2010
ZR65MC 8/25/2010 12/31/2010
ZR60 8/25/2010 12/31/2010
ELURA40 MC 8/25/2010 1/31/2011
ELURA50 8/25/2010 1/31/2011
ZR90 1/30/2011 6/30/2011
ZR85 1/30/2011 6/30/2011
ZR80 1/30/2011 6/30/2011


Support

This contact information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Thank you,

Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Phone: 1-800-OK-CANON (toll free)
  1-800-652-2666
TTD: 1-866-251-3752 (toll free)
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support

 

This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.