Product Advisories

Thank you for using Canon products.

When an HDMI cable is used to connect the SX80 Mark II projector to AV equipments or computers, we have discovered that certain projectors with classification numbers shown below may experience one or more of the following phenomena listed below.

  • Image cannot be projected
  • Audio is not output from the projector
  • The resolution of the projection is low
We offer our sincere apologies to customers who have been inconvenienced by this phenomenon. Canon works hard to provide the highest quality products to our customers, and we spare no effort in our quality management to make sure our customers use our products with confidence. We hope our efforts will earn your understanding.

Affected Product

Model Name Classification Number
SX80 Mark II A, B, or C

 
How to Check the Classification Number

The last letter in the serial number is the classification number.
For example, if the serial number is JXY00473B, “B” is the classification number.

  1. How to Check the Classification Number using the Product Label
    The product label is attached to the bottom side of the projector, and the serial number is printed on it. Please see the image below for your reference.


     
  2. How to Use the Projector to Check the Classification Number
    View the projected image on a screen.
    Press the MENU button on the projector or remote controller to open the menu.





    *For further details, please see “Checking the Information of the Projector” in the User’s Manual.

Support
The products with this phenomenon will be inspected and repaired free of charge. If you own one of the affected products, please contact our Customer Support Center. We appreciate your patience, and we offer our sincere apologies to the customers using these products who have been inconvenienced by this issue. This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
  1-800-652-2666
TTD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support