REALiS WUX10 Mark II

Product Advisories

Thank you for using Canon products.

It is possible that if the control commands are used, the projectors listed below cannot be operated. Users who use the user commands to control the affected projectors are kindly asked to contact us at the contact information listed at the bottom of this page.
This information serves to inform you of a firmware update.

We sincerely apologize for any inconvenience caused to customers who use these products. Thank you for your understanding and cooperation in this matter.

Affected Products

Model Name Firmware Version
SX80 01.000000 to 01.030204
SX800 01.0000 to 01.0201
SX80 Mark II 01.000000 to 01.020203
WUX10 01.000000 to 01.020104 (When the network function is enabled)

01.0000-- to 01.0201-- (When the network function is disabled)

WUX10 Mark II 01.000000 to 01.020203 (When the network function is enabled)

01.0000-- to 01.0202-- (When the network function is disabled)

How to check the firmware version:
Use the projector to project on a white surface, and then press the [Menu] button in the top control on the projector body (or on the remote control) to open the menu. Next, select [Information] from the menu screen to open the information screen. Check the firmware version that is displayed on the information screen.
For details, see [Checking the Information of the Projector] section in the user’s manual.

How to Use Projection to Check the Firmware Version
Project the screen of the projector.
Press the MENU button on the projector or remote controller to open the menu.

Select [Information] on the Menu screen to open the Information screen.

Check the [Firmware] field on the Information screen.
*For details, please see “Checking Information of the Projector” in the User’s Manual.

When the network function of the WUX10 or WUX10 Mark II is disabled, the last two digits will be displayed as “- -“.

Support
The products with this phenomenon will be inspected and repaired free of charge. If you own one of the affected products, please contact our Customer Support Center. We appreciate your patience, and we offer our sincere apologies to the customers using these products who have been inconvenienced by this issue. This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
  1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support