EPEAT-registered imaging products meet an extensive list of environmental lifecycle-based criteria. Products are rated bronze, silver or gold depending on the number of optional points claimed.
Within one year of equipment being placed on the market, Canon provides all reuse and recycling facilities an end-of-life (EOL) characterization report.
EOL characterization reports provide information for identifying the presence and location of all materials and components exhibiting hazardous characteristics or requiring special handling within a product. These reports also contain guidance for the effective processing of the materials identified in Directive 2002/96/EC of the European Parliament and of the Council on Waste Electrical and Electronic Equipment Annex II.
The EOL characterization reports for all Canon EPEAT-registered* products are available here:
*EOL characterization reports are available for EPEAT-registered product within one year of being placed on the market.
Canon offers are variety of options for addressing early product failure. Details pertaining to specific products are listed below.
- Canon imageRUNNER, Canon imageRUNNER ADVANCE, Canon imageRUNNER LBP and Canon LASER CLASS
If a product failure is encountered during the first 3 years from date of sale, end user customers are advised to contact Canon (1-800-OK-CANON), their Canon Authorized Dealer, or Authorized Servicer (Reseller) for service. Subject to coverage, Canon Limited Warranty repair and replacement service will be provided by Canon, the Authorized Dealer, or Servicer for the term of the warranty, after which Canon, the Authorized Dealer, or Servicer can provide maintenance and repair end user service at the then current service rate under the terms of an agreement in place between Canon and its Authorized Dealer or Servicer.
- Canon imagePROGRAF Large Format Printers
If a product failure is encountered during the first year from date of sale, end user customers are advised to contact Canon Information Technology Services (1-800-423-2366), their Canon Authorized Dealer, or Authorized Servicer (Reseller) for service. Subject to coverage, Canon Limited Warranty repair and replacement service will be provided by a Canon designated service provider partner, the Authorized Dealer, or Authorized Servicer (Reseller) for the term of the warranty, after which a Canon designated service provider partner, the Authorized Dealer, or Authorized Servicer can provide maintenance and repair end user service at the then current service rate under the terms of an agreement in place between Canon and its Authorized Dealer or Servicer.
Additional 1 and 2 year extended service agreements, the Canon eCarePAKs, are available directly from a Canon Authorized Dealer or Authorized Reseller. (Click on the link below for details and restrictions.)
- Canon ColorWave and Canon PlotWave Large Format Printers
If a product failure is encountered during the first 3 years from date of sale, end user customers are advised to contact either Canon (1-800-OK-CANON), or their Canon Authorized Dealer, or their Authorized Servicer (Reseller) for service. Based on the level of coverage agreed to at purchase, either Canon or the Authorized Dealer/Reseller will provide the repair or replacement service for the term of the warranty and/or other customer satisfaction period. Thereafter maintenance and repair services are available from either Canon or an Authorized Dealer/Reseller at the current service rate.
- Canon imageCLASS and Canon DR/CR series Scanners
If a product failure is encountered during the first year from date of sale, end user customers are advised to contact Canon for service at 1-800-OK-CANON. Subject to coverage, Canon Limited Warranty repair or replacement service will be provided by Canon or its designated 3rd Party Service Provider for the term of the warranty, after which the end user can extend this service with the purchase of a Canon CarePAK Extended Service Plan (click the link below for additional details and restrictions).
- Canon PIXMA (Consumer Products)
If a product failure is encountered during the first year from date of sale, end user customers are advised to contact Canon for service at 1-800-OK-CANON or www.canontechsupport.com. Subject to coverage, Canon Limited Warranty repair or replacement service will be provided by Canon USA repair facility or a Canon USA Authorized Service Facility ("ASF") for the term of the limited warranty, after which the end user can extend this service with the purchase of a Canon CarePAK Extended Service Plan (click the link below for additional details and restrictions).
Spare parts may be offered up to four, five or seven years (varying by product) after the end of production for the following products:
- Canon imageRUNNER
- Canon imageRUNNER ADVANCE
- Canon imageRUNNER LBP
- Canon imagePROGRAF
- Canon large Format Printer
- Canon imageCLASS
- Canon MAXIFY
- Canon WG
- Canon DR/CR series scanners
- Océ ColorWave
- Océ PlotWave
Your local Service Provider or 1-800-OK-Canon may be contacted for additional details.
Spare parts are offered for some PIXMA inkjet products for up to five years after the end of production*. Please visit www.canontechsupport.com for more information.
*Spare parts are not offered for all inkjet printers at the end of production.
Canon offers a nationwide take-back service for proper end-of-life management of EPEAT-registered and Non-EPEAT registered products via Canon Virginia Inc. (CVI), an R2 Certified Electronics Recycler.
Canon also offers a take-back program for the following programs managed by either Canon or a Canon-authorized agent:
Management of leased products where either Canon or Canon’s authorized agent retains legal ownership.
Trade-in/Exchange programs where the customer surrenders the product to the Canon (or their authorized agent) in return for compensation or replacement product.
Product service and/or limited warranty programs, operated by the either Canon or a contractual agent, where a product (or similar product) is returned to a customer.
Commercial E-Waste Take-back Program (Institutional Products)
Customers with products and components that have reached end-of life (e-waste) are encouraged to recycle locally through an R2-certified electronics recycler. However, whenever local recycling via a R2 certified electronics recycler is not feasible, customers may utilize Canon’s Commercial E-Waste Take-back Program.
Via this program, all EPEAT and non-EPEAT-registered Canon-branded products, including residual equipment and components derived from those products, may be recycled via CVI’s R2 certified recycling facility.
EPEAT registered institutional models include:
Canon imageRUNNER / imageRUNNER ADVANCE / imageRUNNER LBP / imagePRESS
Canon LASER CLASS Facsimile
Canon imageFORMULA Document / Check Scanner
Canon ColorWave / PlotWave
To utilize this program, customers, including dealers, may send shipments of end-of-life products to the following address:
Canon Commercial E-Waste Take-back Program
5980 Industrial Drive #TR13
Gloucester, VA 23061
While shipping arrangements and expenses are the customer’s responsibility, Canon will assume the responsibility and cost for processing upon arrival to the CVI R2 certified recycling facility.
Consumer E-waste Take-back Programs (Canon imageCLASS and Canon PIXMA)
Similar to the end-of-life disposal of institutional products, consumers and authorized service facilities (ASF’s) may send end-of-life Canon-branded consumer products, as well as any residual parts and components derived from such products to our CVI R2 recycling facility in Virginia. While the cost of recycling will be covered by Canon USA, consumers and ASF’s will only incur a low, flat fee to cover shipping costs to CVI.
Additionally, Canon has a National Consumer Products Recycling Program for all Canon branded consumer that provides for recycling at a certified recycling facility. For more information, click the link below.
Consumers may also find information regarding collection and recycling of consumer printers for different states in the United States here:
18.104.22.168 - The annual volume of consumer products collected via Canon’s E-waste Take-back Programs in 2019 and 2020 is as follows:
|2019 (Metric Tons)||2020 (Metric Tons)|
|Volume of products collected in jurisdictions with local or federally mandated collection programs||3,056.32||3,052.52|
|Volume of products collected voluntarily||4,200.65||3,699.60|
|Total volume of products collected||7,257.97||6,752.08|
1 Residual equipment and components derived from those products includes scrap, materials as well as imaging equipment products that are un-repairable, or offer no reuse value, or market value.
Canon offers a take-back service of non-fiber based packaging of all Canon-branded products to institutional purchasers. Although we strongly encourage local recycling of plastic packaging , as it eliminates the additional greenhouse gas emissions associated with transportation to our recycling facility, customers may use our service by shipping, at their own cost, their non-fiber based plastic packaging to our recycler at:
Canon USA Repair Services
BLDG. 3, CS Dock 07
933 Achievement Way
Newport News, VA 23606
Attention: EPEAT SWRF
Canon will recycle all of the non-fiber based plastic packaging, ensuring that none is sent to the landfill. As part of this service, Canon will incur the cost of recycling.
Canon office machines/printers are not designed to prevent the use of non-Canon toner cartridges and toner containers. For optimum performance of Canon office machines/printers, Canon recommends use of Genuine Canon supplies.
Canon provides the following take-back services for the end-of-life-management toner and ink cartridges:
Recycling of toner cartridges - U.S. and Canada
Recycling of toner containers - U.S. only
Recycling of ink cartridges - U.S. only
Recycling of large format product ink tanks - U.S. only
22.214.171.124 - In 2020, a total of 317.5 metric tons of inks and cartridges were collected via these four programs. The following provide details regarding the quantity collected and the corresponding end-of-life management method used:
|End-of-Life Management Method Weight||(Metric Tons) 2020|
|Reuse of components||: 7.0|
|Materials recycling||: 275.7|
|Material in storage, pending processing||: 2.6|
126.96.36.199 - In 2020, a total of 19.07 metric tons of toner material was collected via Canon's cartridge and container take-back programs. Specific details regarding the quantity of materials collected and corresponding end-of-life management method used are demonstrated below.
|End-of-Life Management Method Weight||(metric tons) for 2020|
|Reuse of components
||: 18.68 (97.95%)|
|Waste-to-energy||: 0.39 (2.05%)|
|Materials in storage, pending processing
As noted above, 2.05% (less than 25%) of the toner materials collected was sent to waste-to-energy and none of the toner materials was either incinerated or sent to a landfill.
188.8.131.52 - In 2020, a total of 87.5 metric tons of plastic was collected via our recycling programs. Specific details regarding the quantity of plastic collected and corresponding end-of-life management method used are demonstrated below.
|End-of-Life Management Method Weight||(metric tons) for 2020|
|Reuse of components||: zero|
|Materials recycling||: 72.1 (82.35%)|
|Waste-to-energy||: 15.5 (17.65%)|
|Materials in storage, pending recycling||: zero|
As noted above, 17.65% (less than 25%) of the plastic collected was sent to waste-to-energy and none of the plastic collected was either incinerated or sent to a landfill.
Canon toner/ink cartridges and toner containers/ink tanks are not designed to prevent their reuse and recycling.