Canon U.S.A. Announces New Customer Support Center in Albuquerque
Upcoming Facility Provides Additional U.S.-Based Customer Service; Creates Job Opportunities in New Mexico
MELVILLE, N.Y., October 7, 2013 – Canon U.S.A., Inc., a leader in digital imaging solutions, announced today that Canon Information Technology Services, Inc. (CITS), its wholly owned subsidiary, will open a customer support center at 4041 Jefferson Plaza NE in Albuquerque, N.M. This center will provide additional customer service support and technical capabilities for Canon customers.
The 33,682-square-foot Albuquerque center will support small office and consumer imaging products, including digital cameras, camcorders, printers, and copiers. The new location will also support Canon's growing professional printing, cinema, and eCommerce customers. It is anticipated that the support center will create at least 150 call center positions over a three-year period. Hiring is expected to commence in early 2014, with operations anticipated to begin in April 2014.
"Expanding our support centers illustrates our continuing commitment to providing 100 percent U.S.-based customer service," said Yuichi Ishizuka, executive vice president and general manager, Imaging Technologies & Communications Group, Canon U.S.A. "We chose Albuquerque specifically because the area has a reduced exposure to weather-related disruptions, the ability to service multiple time zones, and an educated workforce, a large percentage of which has bilingual capabilities, all of which will help us serve our customers better."
"We thank Canon, an internationally-renowned company, for choosing Albuquerque for the site of their new tech services center and creating jobs for New Mexicans," said Governor Susana Martinez. "In addition to having a skilled workforce, our recently improved tax climate and incentives make New Mexico a great place for companies like Canon to operate and succeed. I also commend Mayor Berry and his leadership in creating a business-friendly city and for his partnership in recruiting Canon here."
"Canon ITS and Albuquerque are a great match for each other and we are very pleased they are joining our community," said Mayor Richard J. Berry. "Like Albuquerque, Canon has a strong commitment to diversity and to providing a 'work environment that is technology driven and people-oriented.' It's no surprise they're ranked among Fortune's 'Most Admired Companies in America.' I'm pleased I was able to work with the executive team from Canon for the last few months to make this project a win-win for all of us."
"Bernalillo County is pleased to be part of the partnership that attracted Canon and its 150 new jobs to Central New Mexico," said Commission Vice-Chair Debbie O'Malley. "I know there are many qualified, talented New Mexicans who are excited about filling those positions and joining in Canon's long tradition of excellence."
Steve Maestas, Chairman of Albuquerque Economic Development, Inc., praised the collaborative effort that successfully landed the project. "The community and state prosper when we are aligned, working together with a single purpose. Canon is an internationally respected leader whose expansion to Albuquerque is important to our goal of attracting the world's finest companies."
Canon ITS headquarters is located in Chesapeake, Va. For more information about Canon U.S.A. customer service and support, please visit: www.usa.canon.com/cusa/support/consumer.
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $40 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2012† and is one of Fortune Magazine's World's Most Admired Companies in 2013. In 2012, Canon U.S.A. has received the PCMag.com Readers' Choice Award for Service and Reliability in the digital camera and printer categories for the ninth consecutive year, and for camcorders for the past two years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.
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† Based on weekly patent counts issued by United States Patent and Trademark Office.
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