Benchmarkportal Certifies Canon U.S.A. A Center Of Excellence For Seventh Consecutive Year
Company Continues Tradition of Securing Top Honors in Customer Service and Support Industry
MELVILLE, N.Y., December 1, 2015 — At the heart of a successful business is dedication to customer service and support. Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce that for the seventh consecutive year its Technical Support Center has earned the “Center of Excellence” certification by BenchmarkPortal, one of the most prestigious certifications in the customer service and support industry.
BenchmarkPortal designates the “Center of Excellence” certification to customer service call centers that rank in the top 10 percent of the call centers surveyed. Companies are audited and validated by researchers from BenchmarkPortal against a balanced scorecard of metrics for efficiency and effectiveness. This balanced scorecard includes key performance indicators, employee satisfaction ratings, and cost-related and quality-related evaluations.
The Technical Support Center provides advanced support services to Canon U.S.A.'s vast network of direct and non-direct sales channels covering a wide range of products and solutions, including the imageRUNNER ADVANCE, imagePROGRAF, VarioPrint and imagePRESS product lines.
“Canon U.S.A. is proud to offer 100 percent U.S.-based customer service and support for all of the products it distributes and we are honored that our efforts at our Technical Support Center have been consistently recognized by BenchmarkPortal,” Leroy Farrell, vice president and general manager, Engineering Services and Solutions Division, Canon U.S.A., Inc. “We continue to strive to provide the highest level of personalized technical support for all of our customers. Receiving this certification for the seventh consecutive year exemplifies Canon U.S.A.’s commitment to customer service excellence.”
“Contact centers that achieve certification are remarkable in their ability to balance a commitment to service excellence with cost-effective service strategies,” said Bruce Belfiore, CEO of BenchmarkPortal. “We certified Canon U.S.A.’s Technical Support Center as a Center of Excellence after evaluating its effectiveness and efficiency in interacting with its customers. We applaud their commitment to superior customer service."
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean (excluding Mexico) markets. With approximately $31 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2014† and is one of Fortune Magazine's World's Most Admired Companies in 2015. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact firstname.lastname@example.org.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com
† Based on weekly patent counts issued by United States Patent and Trademark Office.
BenchmarkPortal Center of Excellence Seal