In-house printing operations play a vital role and taking action to enhance customer experiences can help strengthen an in-plant’s merit in the eyes of its parent organization. This report from the 2021 NAPCO Research Study showcases the value automation offers in-plants in servicing their organizations’ needs.
This white paper from the 2021 NAPCO Research study highlights communication buyers’ requirements and expectations, commercial printers’ challenges in meeting client needs, and the role of automation in enhancing productivity and service delivery.
The pandemic has accelerated changes to the communication buyers business needs and print preferences. This white paper from the 2021 NAPCO Research study, sponsored by Canon U.S.A., Inc. discusses the impact of the COVID pandemic has had on print utilization and provides insight into helping to understand the buyer’s needs.
Delivering Client Experiences that Build Competitive Advantage
Based on the 2021 “Enhancing the Print Customer Connection” NAPCO Research sponsored by Canon U. S. A. Inc., of over 200 Communication Buyers and Print Providers the first white paper provides insights on print job submission and how COVID-19 has reshaped customer interactions and print utilization.
The Job Submission Challenge - Onboarding Your Customers
A customer’s experience working with a print provider begins with job submission and onboarding. This white paper from the 2021 NAPCO Research study, sponsored by Canon U.S.A., Inc. offers insight in how and why communication buyers are submitting print orders. Understanding and meeting the customers job submission requirements can help enhance the customer experience and onboard customers.