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About Counterfeits

There can be big risks with purchasing counterfeit products.
Purchase directly from Canon or from our Authorized Dealers.

Report suspected counterfeit products

Call 1-855-46-CANON
Monday to Friday 8am - Midnight EST

Potential hazards associated with power accessories, ink and toner from unauthorized dealers

Hazards associated with products from unauthorized dealers

If you use counterfeit batteries, chargers, camera grips, camera remotes, adapters or external flashes, there's a real risk you might hurt yourself or damage your camera, accessories or other property. The information on this site can help you understand steps you can take and items to be aware of that can help keep you and your equipment safe.

Counterfeit ink and toner may compromise printer performance, produce inferior quality prints, and adversely affect the lifespan of printer parts, cause streaking and other print issues, and may even leak and damage your printer.

Read on to learn some telltale signs that you may not be using a genuine Canon product, and how Canon’s technology and customer support can help you to determine if you have purchased a counterfeit product.

Canon tools can help you avoid counterfeits

Look for the genuine Canon anti-counterfeiting hologram on the package when purchasing replacement batteries, battery chargers, camera grips, ink and toner cartridges. Canon currently also places an additional hologram on its NB-12L, NB-13L LP-E17, LP-E19, BP-A30, BP-A60, LP-EL, LP-6LH and LP-E6NH batteries (as of May 2021). Both holograms change when tilted back and forth, as demonstrated.*

*images simulated

To help keep our consumers safe, Canon developed battery recognition technology to alert you to the possible presence of a counterfeit battery when it is loaded into your camera. Certain models of batteries have technology that communicates with certain cameras to help users identify if the battery inserted is genuine Canon Watch this video to learn more. If your camera displays a notification that the battery may be counterfeit, please call customer support at 1-800-OK-CANON.

Shop Genuine Accessories

Shop Genuine Accessories

Avoid potential hazards of counterfeits by purchasing directly from the Canon Online Store or our Authorized Dealers.

Buying genuine Canon power accessories, ink and toner doesn't have to be a puzzle.

11 ways to avoid counterfeits

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Beat the counterfeiters at their own game - Learn how to "Spot the Fake"!

AVOID COUNTERFEITS

About Gray Market

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Gray Market product (left) with no serial number, compared to it genuine product (right) with a serial number.

SAFETY NOTICES

Report suspected counterfeit products

Call 1-855-46-CANON

Monday to Friday 8am - Midnight EST