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FAQ - Canon IVY Mini Photo Printer / IVY CLIQ / IVY CLIQ+

For IVY / IVY CLIQ+:
  1. There are a few easy ways to download the app
    1. Simply scan the QR code from Quick Start Guide inside your printer box
    2. Go to the Play Store (Android) or App Store (iOS), and search for "Canon Mini Print"
    3. Visit https://app.canonminiprint.com from your mobile device
    4. If your mobile device supports NFC, turn on NFC and place the mobile device on the top cover of the printer to download the App.
For IVY CLIQ:
  1. There is no app for it.
For IVY / IVY CLIQ+:
  1. In the Canon Mini Print app, go to the Main Menu, tap "User Guide", then select [Printer] for ivy user manual, or [Camera] for ivy CLIQ+ user manual "Instruction Manual" –OR–
  2. Go to https://www.usa.canon.com/ivy-user-guide (ivy), or https://www.usa.canon.com/ivy-cliq-plus-user-guide-en
For IVY CLIQ:
  1. Go to https://global.canon/mppmanual
  1. A single blue SMART SHEET™ is included with each Canon ZINK™ Photo Paper Pack pouch and is specific to each paper pack. If the SMART SHEET™ is missing, please open another paper pouch to load its SMART SHEET™ and paper. Please discard any previously installed paper from your printer.
  1. Make sure that the ivy / ivy CLIQ / ivy CLIQ+ is properly charged.
    1. Check that the USB cable and adapter are connected properly while charging.
    2. Press and hold the Power button until the LED indicator comes on.
  1. Approximately 90 mins (IVY / IVY CLIQ), 120 mins (IVY CLIQ+).
For IVY / IVY CLIQ+:
  1. Open the Canon Mini Print, choose "Settings" from Main Menu → Tap "Printers" → "Product Info" → "Battery Level".
For IVY CLIQ:
  1. If the battery level is low, the status LED is Red → White (looping).
  1. Enable auto power off setting in "Printer Settings"
  2. Turn off the IVY / IVY CLIQ / IVY CLIQ+ when not in use.
  3. The recommend operating, charging and storage conditions are: [Temperature: 15-32°C (59-90°F), Humidity: 40-55% RH]
  4. If you don’t use the IVY / IVY CLIQ / IVY CLIQ+ for a long time, charge the battery once every 3 months.
  1. Approximately 20 prints (IVY), 25 prints (IVY CLIQ / IVY CLIQ+) after full charge under the recommended conditions. [Temperature: 15-32°C (59-90°F), Humidity: 40-55% RH]
For IVY / IVY CLIQ+:
  1. When the IVY / IVY CLIQ+ is not used for about 3 minutes, it will automatically power off (default).
    User can also change the time in app.
    1. IVY: None / 3 / 5 / 10 minutes
    2. IVY CLIQ+: 3 / 5 / 10 minutes
For IVY CLIQ:
  1. When the IVY CLIQ is not used for about 5 minutes, it will automatically power off (default).
  1. Each Canon ZINK™ Photo Paper Pack contains a single blue SMART SHEET™ inside each pouch. The SMART SHEET™ is specific to each paper pack.
  1. Every time you open a new photo paper pack, load the blue SMART SHEET™ along with the paper contained in the same pouch for proper calibration.
  1. The SMART SHEET™ should not be used with any other photo paper pack.
  1. If it is lost or missing, the print quality for the paper in the pack cannot be guaranteed. Please open and load a new photo pack and SMART SHEET™
  1. Recommended paper storage condition: Temperature 0-25°C (34-77°F) Humidity: 40-55% RH
  1. The paper compartment can hold up to 10 sheets + 1 SMART SHEET™
  1. Each paper pack pouch contains 10 sheets + 1 SMART SHEET™
  1. There are 2 versions of the Canon retail paper pack:
    1. ZP-2030-20 (20 sheets, 2 pouches)
    2. ZP-2030-50 (50 sheets, 5 pouches)
  2. Each pouch contains 10 sheets + 1 SMART SHEET™11
  1. You can order online at: https://shop.usa.canon.com/shop/en/catalog/ivy-portable-printer-photo-paper
  2. In the Canon Mini Print app, tap "Buy Paper" from the Main Menu
  1. Two conditions:
    1. If paper is installed, the IVY CLIQ / IVY CLIQ+ is available to take a photo even without a microSD card.
    2. If paper is not installed, the IVY CLIQ / IVY CLIQ+ is not available to take a photo even if a microSD card is inserted.
  1. The IVY CLIQ / IVY CLIQ+ supports MicroSD card memory size up to 256GB, file formats FAT16, FAT32 or exFAT.
  1. It is recommended to format the MicroSD card to FAT, FAT32 or exFAT before use.
  1. Yes. If a microSD card (up to 256GB) is installed, you can save photos from the IVY CLIQ / IVY CLIQ+ to your computer.
  1. Turn on your IVY / IVY CLIQ+ (press and hold the power button till the LED light turns on).
  2. Check that Bluetooth is enable on your mobile device
  3. Select your IVY / IVY CLIQ+ printer in the app.
  4. For first time setup please refer to the pairing mobile device section in the user manual.
For IVY / IVY CLIQ+:
  1. Choose "Printer Settings" from Main menu → Choose your printer → Tap "Upgrade Check"
For IVY CLIQ:
  1. It is not necessary to update firmware.
  1. Please check the options below to solve the problem:
    1. Make sure the battery is more than >50% charged, and try to upgrade firmware again. –OR–
    2. Press the RESET button and turn on the printer –OR–
    3. On the mobile device, turn the Bluetooth OFF and ON and then reconnect the printer. (Please refer to the pairing mobile device section in the user manual.)
  1. NFC is designed for App installation and opening the App. It’s not for connecting the printer.
  1. Make sure the IVY / IVY CLIQ+ is powered on.
  2. Check that Bluetooth for your mobile device is enabled and ON
  3. Check that the IVY / IVY CLIQ+ is not connected to another mobile device. If it is, disconnect the other device from the IVY / IVY CLIQ+.
  4. Power cycle (turn off and on) the IVY / IVY CLIQ+ and try again.
  1. The frame marks on the view finder are set to a view object 1 meter away. If you are taking photo less than 1 meter from your view object, the frame marks may not line up with the photo.
  2. Refer to online manual for detail instruction.
  1. Yes, during printing maximum 3 photos are allowed to be taken and saved to the print queue for the next print.
For IVY:
  1. When you’re ready to print, the print icon is in the top right corner. If the icons are hidden, tap the arrow to expand. (For details, please refer to "Printing Photos" in user manual).
For IVY CLIQ:
  1. The photo will automatically print after the shutter is pressed.
For IVY CLIQ+:
  1. The photo will automatically print after the shutter is pressed. –OR–
  2. When you’re ready to print, the print icon is in the top right corner in app. If the icons are hidden, tap the arrow to expand. (For details, please refer to "Printing Photos" in user manual).
For IVY / IVY CLIQ+:
  1. In Canon Mini Print, tap the Photo Browsing icon and locate the photo. Tap the photo to open and then the Share button to save the image to your mobile device.
For IVY CLIQ:
  1. You can connect the IVY CLIQ to PC via USB cable.
  1. Recommended printer operating condition: Temperature 15-32°C (59-90°F), Humidity: 40-55% RH
For IVY:
  1. The Aspect Ratio is 2"x3" (default).
For IVY / IVY CLIQ+:
  1. Yes, you can select the Aspect Ratio (2"x2" or 2"x3") before taking photo.
  2. Refer to online manual for detail instruction.
For IVY
  1. Yes, you can choose which photo to print via your mobile device.
For IVY CLIQ:
  1. The photo will automatically print after the shutter is pressed.
For IVY CLIQ+:
  1. The IVY CLIQ+ prints automatically after taking every photo.
  2. Also, you can choose which photo to print via your mobile device as well.
For IVY
  1. Yes, you can choose which photo to reprint via your mobile device.
For IVY CLIQ:
  1. Yes, after the taken photo is printed, while the power LED is On you can press Reprint Button on the IVY CLIQ to print the same photo.
For IVY CLIQ+:
  1. Yes, after the taken photo is printed, while the power LED is On you can press Reprint Button on the IVY CLIQ+ to print the same photo.
  2. Also, you can choose which photo to reprint via your mobile device as well.
For IVY / IVY CLIQ+:
  1. Yes, the IVY / IVY CLIQ+ can also get the photos from smartphone via app to print.
For IVY CLIQ:
  1. No, the IVY CLIQ is not available to print photos from other devices.
  1. Possible reasons:
    1. The "screen technology" used to display color on your mobile device is different than the "print technology" used by the printer
    2. The Canon ZINK™ photo paper may have been stored in an environment that is out of the recommended storage conditions.
    3. The printer may be printing out of recommended print operating conditions.
    4. The print head may be dirty.
    5. SMART SHEET™ for the paper was not loaded; the wrong SMART SHEET™ was loaded; or non-Canon ZINK™ paper is being used
  2. Possible solution:
    1. Make sure to use the Canon ZINK™ paper and blue SMART SHEET™ that are in the same pouch
    2. Print under the recommended print operating conditions
    3. ZINK paper should be stored under recommended storage conditions
    4. Reload the SMART SHEET™ (from the specific pouch of paper) for cleaning and calibration
  1. Approximately up to 1% of the outside edges of the photo (top, bottom, left and right) will not be printed.
For IVY / IVY CLIQ+:
  1. Please check the following:
    1. Check whether the Power LED is off or if it's blinking "red", Re-charge the printer, power on, and try again.
    2. Check if the Canon ZINK™ photo paper is loaded in the proper position (logos facing down).
    3. Check whether paper is loaded.
    4. Check if the Bluetooth connection is available.
    5. Make sure a print job is not pending.
    6. Make sure the image has been sent completely to the printer.
For IVY CLIQ:
  1. Please check the following:
    1. Check whether the Power LED is off or if it's blinking "red", Re-charge the printer, power on, and try again.
    2. Check if the Canon ZINK™ photo paper is loaded in the proper position (logos facing down).
    3. Check whether paper is loaded.
For IVY / IVY CLIQ+:
  1. There are two situations:
    1. If the print job is being printed, it can’t be canceled.
    2. If the print job is stored and pending to be printed, press the trashcan icon in the Print Queue to delete from the queue.
For IVY QLIQ:
  1. No, it always prints automatically after taking every photo.
For IVY / IVY CLIQ+:
  1. No, to resume printing, it is necessary to resend the print command.
  2. Possible solutions:
    1. Go to the Print Queue and press the printer icon at the top right corner.
    2. After reconnecting the printer, follow the instructions in the message prompt.
For IVY CLIQ:
  1. No, there is no resume print function.
For IVY / IVY CLIQ+:
  1. Make sure the top cover is closed properly.
  2. Reload the Canon ZINK™ paper in the proper position (logos facing down).
  3. Check whether the Bluetooth connection is available.
  4. Make sure there is a print job in the Print Queue.
For IVY CLIQ:
  1. Make sure the top cover is closed properly.
  2. Reload the Canon ZINK™ paper in the proper position (logos facing down).
  1. There are two situations:
    If there is a paper jam, do not pull out the paper. Recharge the printer and then turn the printer OFF and ON. The jammed paper will come out automatically.
For IVY / IVY CLIQ+:
  1. No, please resend the print job.
For IVY CLIQ:
  1. No, please take photo again for the next print.
  1. The printer supports: JPEG / PNG / GIF / HEIC (iOS only) formats.
  2. The print photo size depends on the capability of each mobile device.
For IVY:
  1. Charging LED:
    1. Red: Charging
    2. Green: Charging complete
  2. Status LED:
    1. White: Power on
    2. White blinking: Printing / processing / cooling
    3. Red blinking: No paper / paper jam / open cover / low battery / other error
For IVY CLIQ:
  1. Charging LED:
    1. Red: Charging
    2. Green: Charging complete
  2. Status LED:
    1. White: Device is on and standby
    2. White blinking : Processing Smartsheet / preparing printing
    3. White, then White blinking: Device is booting
    4. Red: Device is too high temperature
    5. Red blinking: Cover opened / printer error / no paper / paper jam
    6. Red/White looping: Low battery, very low battery
    7. Blue blinking: Smartsheet error
    8. Cyan: Device is too low temperature
    9. Cyan blinking: Printer head cooling
    10. Magenta: Mass storage mode
    11. Magenta blinking: SD card error
    12. Yellow/Magenta/Cyan/White looping: Printer is printing
    13. Green blinking: Firmware updating
For IVY CLIQ+:
  1. Charging LED:
    1. Red: Charging
    2. Green: Charging complete
  2. Status LED:
    1. White: Device is on and standby
    2. White blinking: Processing Smartsheet / preparing printing / firmware updating
    3. Red: Device is too high temperature
    4. Red blinking: Cover opened / printer error / no paper / paper jam
    5. Red/White looping: Low battery, very low battery
    6. Blue, then White blinking: Device is booting
    7. Blue blinking: Smartsheet error
    8. Cyan: Device is too low temperature
    9. Cyan blinking: Printer head cooling
    10. Magenta: Mass storage mode
    11. Magenta blinking: SD card error
    12. Yellow/Magenta/Cyan/White looping: Printer is printing
  1. Possible conditions:
    1. IVY / IVY CLIQ / IVY CLIQ+ has no response
    2. Paper jam
    3. Unknown errors
  1. Press and hold the power button until the LED turns off. Then press the same button to turn it on again.