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Canon Mobile Printing App for iPhone and iPad

Mobile Solutions

Features

  • Quickly and easily set paper sizes.

  • Print up to 20 images at one time.

  • Start the camera and print a photograph you have just taken.

  • Display and print web pages.

  • Link to a wide variety of applications and print files.

  • You can recreate the original layout of a Microsoft Office file by correcting the layout with the Data Conversion Service on the internet.

  • Configure detailed print settings such as color mode, number of pages, and 2-sided printing.

  • Perform secure printing that requires a user name and password when printing.

  • Enter department IDs and passwords from the app to print with printers that use the department ID management function.

  • Automatically detect printers on a network, or search manually by specifying the IP address/DNS.

  • Store print data in multi-function printers and printers (not supported by all printers).

This is to make Misc appear on the page when needed.

Brochures

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You can print images, PDF files, Microsoft Office files, iWork files, web pages, etc. from an iPhone or iPad, using a Canon multi-function device or laser printer on a network.


Main Functions
Image Data Printing
Select and print an image from Photo Albums.


Photograph Printing
Start the camera and print a photograph you have just taken.


PDF Files/Microsoft Office files/iWork files Printing
Link to a wide variety of applications and print files.


When printing a Microsoft Office file, by performing layout correction using the Data Conversion Service on the Internet, you can print the file with its original layout.


Web Pages Printing
Display and print a web page by entering a URL, searching with keywords, or accessing from a bookmark.


Features

Print up to 20 images at one time.

Quickly and easily set paper sizes.



Configure detailed print settings such as color mode, number of pages, and 2-sided printing.

Store print data in multi-function devices and printers (not supported by all devices).



Automatically detect devices on a network, or search manually by specifying the IP address/DNS.


NOTE

  • Supports devices on both wired and wireless networks.
  • You cannot scan using Canon Mobile Printing.
  • You cannot save files within this app.

Check the list of supported devices on the Canon Mobile Printing support page.
You can access the support page by following the procedure below.

  • From this app: Tap [App Support Site] at the bottom of the help screen.
  • From the Canon web site: Search "Canon Mobile Printing."
  • From the App Store: Follow the link from the Canon Mobile Printing download page.

NOTE

  • If you specify a print server as the output destination, you cannot automatically discover it from this app. Follow the procedure "Manual Search by Specifying IP Address/DNS."
  • Multi-function device with external server option installed are not supported in this app.

Compatible Operating Systems
iOS 6.0 or later


Compatible Terminals

  • iPhone 4/4s/5/5s/5c/6/6 Plus
  • iPad (iPad 2/3rd generation/4th generation)
  • iPad Air/iPad Air 2
  • iPad mini (1st generation/2nd generation/iPad mini 3)

NOTE
iPod touch is not compatible.

Supported Paper Sizes
Letter, 11x17, Legal, A4, B4, and A3.


NOTE
Select a paper size that is supported by the device you are using.

Printable Data

  • Photographs (photographs saved in iOS albums)
  • Image files (JPEG, GIF, BMP, PNG, TIFF)
  • PDF files
  • Microsoft Office files (doc, docx, xls, xlsx, ppt, pptx)
  • iWork files (Pages, Numbers, Keynote)
  • Web pages
  • Text (txt) and Rich Text (rtf)

NOTE

  • Some Microsoft Office files may not preview or print correctly depending on the content of their data. In such cases if you correct the layout with the Data Conversion Service, you can print the file with its original layout. (→"Printing Microsoft Office Files")
  • Web pages cannot be printed by starting Canon Mobile Printing directly from a browser such as Safari. You need to display the web page from the Web menu of Canon Mobile Printing, then print it.
  • Printing emails is not supported. For an alternative method, see "How to Print the Text of Emails."

Although there are no differences in the functions that can be used in iPhones and iPad 2 or later versions of iPads, the user interfaces and print results may differ slightly.

  • Check the network connection environment.
  • The mobile terminal must be connected to a wireless LAN access point.
  • The access point and the Canon device you are using must be connected by LAN or wireless LAN.




  • Confirm that the Wi-Fi settings on your mobile terminal are enabled.
  • Download Canon Mobile Printing and install it.
  1. Select or display the image(s)/file/web page you want to print.
    For details, see "Printing Images," "Printing Microsoft Office Files," "Printing PDF Files," or "Printing Web Pages."
  2. In the [Preview] screen of Canon Mobile Printing, tap [Printer].




  3. In the [Select Printer] screen, select the device you want to use.


  4. The registered devices are displayed in list form.

If you are registering a device for the first time, follow the procedure below.

  • Automatic Discovery of a Device on the Same Network
  • Manual Search by Specifying IP Address/DNS

NOTE
Tapping the detail icon in the [Select Printer] screen enables you to confirm detailed device information. (→ "Confirming Device Information")


Automatic Discovery of a Device on the Same Network

NOTE

  • You can register up to ten devices in the [Select Printer] screen list. If ten devices are already registered, perform a search after deleting a registered device. (→ "Confirming Device Information")
  • Depending on the network environment to which the mobile terminal is connected, the device might not be discovered by [Select Printer] - [Auto Search]. If this happens, enter the IP address of the device in [Manual Search]. If the device is still not discovered, check the network settings of the device, the wireless router, and the mobile terminal, or contact your network administrator.

  1. In the [Select Printer] screen, tap [Auto Search].

    Discovered devices are displayed.



    If the device you want to use is not displayed, follow the procedure "Manual Search by Specifying IP Address/DNS" below.
  2. Select the device → tap [Add].
    The device is registered in the [Select Printer] screen list.

Manual Search by Specifying IP Address/DNS

NOTE
You can register up to ten devices in the [Select Printer] screen list. If ten devices are already registered, perform a search after deleting a registered device. (→ "Confirming Device Information")

  1. In the [Select Printer] screen, tap [Manual Search].


  2. Enter the IP address or DNS name of the device you want to use.


    To confirm the IP address of the device, see "How to Confirm the IP Address of the Device." If you search by specifying a DNS, enter the host name or FQDN (format including host name, subdomain name, and domain name) such as described in below. When you cannot specify the device with a host name, enter the FQDN. If the host name is "device01", the subdomain name is "aaa", and the domain name is "bbb.com": device01.aaa.bbb.com


  3. Select the device → tap [Add].
    The device is registered in the [Select Printer] screen list.

You can register devices other than Canon devices, such as print servers, as output destinations.


NOTE
You can register up to ten devices in the [Select Printer] screen list. If ten devices are already registered, perform a search after deleting a registered device. (→ "Confirming Device Information")

  1. Select or display the image(s)/file/web page you want to print.
    For details, see "Printing Images," "Printing Microsoft Office Files," "Printing PDF Files," or "Printing Web Pages."

  2. In the [Preview] screen of Canon Mobile Printing, tap [Printer].

  3. In the [Select Printer] screen, tap [Manual Search].

  4. Enter the IP address or DNS name of the device you want to use.

    The message [Could not find a supported printer.] is displayed.

    To confirm the IP address of the device, see "How to Confirm the IP Address of the Device."
    If you search by specifying a DNS, enter the host name or FQDN (format including host name, subdomain name, and domain name) such as described in below. When you cannot specify the device with a host name, enter the FQDN.
    If the host name is "device01", the subdomain name is "aaa", and the domain name is "bbb.com": device01.aaa.bbb.com

  5. Tap [Register As].

  6. In the [Register As] screen, enter a name in [Registered Name].

  7. If required, set [Queue Name], [Printer Port], and [Byte count].

  8. Tap [Register].
    The device is registered in the [Select Printer] screen list.

NOTE
To change registered device information, see "Confirming Device Information." If you register a device that corresponds to the UFRII LT printer driver, you may not be able to print. Depending on the print server you are using, if the share name of a device registered with the print server and the name set in [Queue Name] of Canon Mobile Printing do not match, you may not be able to print.

  1. Select or display the image(s)/file/web page you want to print.
    For details, see "Printing Images," "Printing Microsoft Office Files," "Printing PDF Files," or "Printing Web Pages."

  2. In the [Preview] screen of Canon Mobile Printing, tap [Printer].
    The [Select Printer] screen is displayed.

[Select Printer] Screen

Device List
The registered devices are displayed in list form.

To change the device to be used, tap the device name. The icon indicates the following content.

[]: Devices whose maximum paper width is A4/Letter.
Devices that do not have this icon can print larger paper sizes than A4/Letter.
[]/[]: Color/B&W devices.
[]: PDF direct printing compatible devices (devices equipped with PDF direct printing or the PS printing function, or with an optional HDD, ROM, or RAM attached)
[]: There is information from the device.

[Edit]
You can edit the list after tapping [Edit].
[]: Drag this to change the order.
[]: Tap this and tap [Delete] to delete the device from the list.
[](Access Point) Displays the wireless LAN connection state and access point SSID.

[Printer Details] Screen
Tapping the detail icon in the [Select Printer] screen enables you to check detailed information.


Displays the device status, [Printer Name], [Product Name], [IP Address], and [MAC Address]. For PDF direct printing compatible devices (devices equipped with PDF direct printing or the PS printing function, or with an optional HDD, ROM, or RAM attached), [ ] is displayed.

[Update Printer Information]
This function is displayed when the device supports acquisition of configuration information. It acquires device information and displays the following in the [Print Settings] screen, depending on what functions are installed in and supported by the device.

  • [Job] > [Secure Print]
  • [Dept. ID Mgt.]
  • [2-sided]
  • [Staple]

Normally, information is acquired and applied in the [Print Settings] screen when the device is registered. Use this function in the following cases.

  • The app is updated from Version 2.0.0 or earlier to Version 2.1.0 or later.
  • The configuration information of the device cannot be acquired during registration of the device.
  • The options of the device are changed after registration.

NOTE
If the configuration information of the device cannot be acquired, all items will be displayed in the [Print Settings] screen.

[Port Settings]
You can set the queue name and type of printer port of the device.

[Print Options]
Switches PDF direct printing on and off when printing a PDF file from a PDF direct printing compatible device.

[Support Site]
You can access the Canon support site.

  1. In the Home screen of your mobile terminal, tap [M Printing].


  2. In the top screen of Canon Mobile Printing, tap [Photo Albums].

  3. Select an album → tap the image(s) you want to print.

  4. Only image files whose formats are printable are displayed.

  5. In an iPhone, tap [Select] in the enlarged preview.

  6. If you want to print multiple images, repeat steps 3-4.
    You can select up to 20 images at one time.

  7. In an iPhone, tap [Confirm Selection].

  8. Tap [Preview].
    Tapping a thumbnail displays an enlarged preview in the [Preview] screen. If you want to print multiple images, you can confirm the second and subsequent images in the enlarged preview.
    To cancel your selection, tap [].

  9. In the [Preview] screen, confirm or select the device you want to use.

    The device name you selected last time is displayed in [Printer].

    To select a new device, tap [Printer] → select the device → return to the [Preview] screen. For details on how to configure the settings, see "Selecting/Detecting the Device."

  10. Tap [Print] in the [Preview] screen.

    The device name you selected last time is displayed in [Printer].

NOTE
If you activate the camera from this app, you can print the photograph you have just taken. You can activate the camera by tapping [Camera] in the top screen of Canon Mobile Printing. After tapping [Use Photo] in the confirmation screen, the photograph you take is stored in a Camera Roll such that it can be selected for printing.

When printing a Microsoft Office file, by performing layout correction using the Data Conversion Service on the Internet, you can print the file with its original layout.
If you use the Data Conversion Service, a rendering process is performed by communicating with a server on the Internet. Depending on the content of the data to be printed and the communication environment you are using, data uploading and downloading may take several minutes each.

The device name you selected last time is displayed in [Printer].


NOTE

  • If you do not use the Data Conversion Service, the print data may not be laid out correctly when output.
  • There may be cases where the print job is not output with completely the same layout as the original even if you use the Data Conversion Service.
  • If the Data Conversion Service stops, you will be informed on the web site. (→"How to Check Data Conversion Service Maintenance Information")
  • You can upload files of up to 20 MB to the Data Conversion Service. You cannot convert password-protected files, files whose data is unauthorized or corrupted, and empty files. Also, you cannot download files of more than 99 pages after data conversion.


  1. Open the file you want to print in the corresponding app.

  2. Tap [M Printing] in the share menu to call Canon Mobile Printing.

  3. For Microsoft Excel files (xls and xlsx), in the screen for selecting a sheet, select the sheet you want to print → tap [Print].

  4. NOTE
    If you use the Data Conversion Service, all sheets are subject to printing even if you select a sheet or sheets in this procedure. After data conversion, delete unwanted pages in the [Preview] screen.

  5. In the [Preview] screen, confirm or select the device you want to use.

    The device name you selected last time is displayed in [Printer].

    To select a new device, tap [Printer] → select the device → return to the [Preview] screen. For details on how to configure the settings, see "Selecting/Detecting the Device."

  6. If required, tap Print Settings → configure the required settings → return to the [Preview] screen. For details on how to configure the settings, see "Changing the Print Settings."

  7. NOTE
    If you want to change [Output Size], do so before using the Data Conversion Service. If you change [Output Size] after data conversion is finished, the print job will not be laid out correctly with respect to the page size.

  8. When you print a Microsoft Office file using the Data Conversion Service, tap [Image Correction].

    The device name you selected last time is displayed in [Printer].

    If you can tap [Print] in the [Preview] screen before all rendering by the Data Conversion Service is complete, printing is started. Because the rendering and printing processes are being executed in parallel, the processing time is shortened. However, If you specify the print range in an Excel file (xls and xlsx), you cannot do so until all the data has finished being converted.
    Files that have simple layouts and text may only suffer minimal layout errors if you do not use the Data Conversion Service. If there appear to be no problems when you check the preview, tapping [Print] without tapping [Image Correction] will print the file with the mobile terminal OS performing the rendering process. In this case, although the processing time is shortened compared to using the Data Conversion Service, there is a possibility of the file being printed with an incorrect layout.

  9. In the [Preview] screen, check the preview image.
    If you tap the file image, an enlarged preview is displayed. If you are printing a file of multiple pages, you can check the second and subsequent pages as enlarged previews.
    To cancel your selection, tap [].

  10. NOTE
    If a preview is not displayed properly, it may be improved by using the Data Conversion Service.

  11. Tap [Print].

    The device name you selected last time is displayed in [Printer].

  12. NOTE
    When printing Microsoft Office files that acquire and display information such as date, time, and file name when the file is opened, the print result may differ from the information displayed on the mobile terminal.

  1. In the home screen of your mobile terminal, tap [M Printing].

  2. In the home screen of Canon Mobile Printing, tap [Web].

  3. Display the web page you want to print by entering a URL or searching with keywords.

    Tapping [+] enables you to bookmark the page you are displaying. Also, tapping [] displays registered bookmarks.

  4. Tap [Preview].
    Tapping a print preview displays an enlarged preview. If you want to print multiple pages, you can confirm each page in the enlarged preview.
    To delete unnecessary pages, tap [].

  5. In the [Preview] screen, select the device you want to use.

    The device name you selected last time is displayed in [Printer].

    To select a new device, tap [Printer] → select the device → return to the [Preview] screen.
    For details on how to configure the settings, see "Selecting/Detecting the Device."

  6. If required, tap the print settings → configure the required settings → return to the [Preview] screen. For details on how to configure the print settings, see "Changing the Print Settings."

  7. Tap [Print] in the [Preview] screen.


NOTE
You cannot start Canon Mobile Printing directly from Safari and print. Copy the URL from Safari, then paste the URL into the [Web] screen of this app to display and print the web page.

If you are using a device that supports the inbox function, you can store print data in an inbox of the device. You can print, change the settings of, and combine stored data from the control panel of the device or the Remote UI.

  1. Select or display the image(s)/file/web page you want to print.
    For details, see "Printing Images," "Printing Microsoft Office Files," "Printing PDF Files," or "Printing Web Pages."

  2. In the [Preview] screen of Canon Mobile Printing, confirm or select the device you want to use.

    The device name you selected last time is displayed in [Printer].

    To select a new device, tap [Printer] → select the device → return to the [Preview] screen.
    For details on how to configure the settings, see "Selecting/Detecting the Device."

  3. Tap the print settings → tap [Job].

  4. In the [Job] dialog box, select [Store] → tap the detail icon.

  5. In the [Store] screen, tap [Mail Box].

  6. Select an inbox number as a store destination.

    If required, you can also change the document name.

  7. Return to the [Store] > [Job] > [Print Settings] > [Preview] screen.

  8. In the [Preview] screen, tap [Store].

    If required, you can also change the document name.

NOTE
For information about printing the file in the inbox, refer to the manuals provided with the device.

Tap the items you want to change in the [Preview] > [Print Settings] screen.

Descriptions of Settings

[Job]
Select an output method for print data.
[Print]: Performs normal printing.
[Store]: Stores the print data in an inbox in the device. (→ "Saving Data in an Inbox")
[Secure Print]: You can attach a PIN to print data and save it in the device. This function is useful when you want to print a confidential document. (→ "Executing Secure Printing")
[User Name]: Displays the user name for the print. You can change the user name by tapping it. (→ "Changing the User Name for the Print Data")

[Dept. ID Mgt.]
You can manage printing using department IDs and PINs. (→ "Executing Department ID Management")

[Output Size]
Select the paper size to be printed on.
If you turn [Minimize Margins and Print] on, this expands the print region to the edges of the paper. Depending on the content of the print data, part of the edge data may be lost when printing. The minimum width of margins differs depending on the device model.

NOTE
When executing PDF direct printing*, margins are always set to the minimum regardless of the [Minimize Margins and Print] setting.
* [] is shown in the [Select Printer] screen for PDF direct printing compatible devices. (→ "Confirming Device Information")

[Copies]
Set the number of copies to be printed.

[Print Range]
Set the range of pages to be printed.

[Source]
Select [Auto] (uses the device setting) or [Tray].

[Color]
Switches between color and grayscale (black and white) printing. Select [Auto] for normal situations.

[2-sided]
Switches between 1-sided and 2-sided printing.

[Staple]
Switches whether to staple the pages. The page is stapled at the positions shown in red in the thumbnail on the [Preview] screen.

NOTE
When executing PDF direct printing*, the document may be stapled at different positions to those indicated in the thumbnail image. * [] is shown in the [Select Printer] screen for PDF direct printing compatible devices. (→ "Confirming Device Information")

[2 on 1]
Switches whether to print two pages on one sheet of paper.

NOTE

  • Available settings differ depending on the device model.
  • If you set functions that are not supported by the device you are using, the settings will not be applied. (→"Data Is Not Printed According to the Print Settings")
  • When the device supports acquisition of configuration information, if you use the [Select Printer] > [Printer Details] > [Update Printer Information] function, you can display the items corresponding to the functions of the device in the [Print Settings] screen. (→"Confirming Device Information")

The default user name for the print data is the name set on the mobile terminal. If you manage a print job at the device, you can change the user name if required.

  1. Select or display the image(s)/file/web page you want to print. For details, see "Printing Images," "Printing Microsoft Office Files," "Printing PDF Files," or "Printing Web Pages."

  2. In the [Preview] screen of Canon Mobile Printing, select the device you want to use.

    The device name you selected last time is displayed in [Printer].

    To select a new device, tap [Printer] → select the device → return to the [Preview] screen. For details on how to configure the settings, see "Selecting/Detecting the Device."

  3. Tap the print settings → tap [Job].

  4. Enter a user name.

  5. Return to the [Print Settings] > [Preview] screen.

  6. In the [Preview] screen, tap [Print].

The printing method for PDF files varies according to the specifications of the device to be used for printing.

For PDF direct printing compatible devices*, you can send a PDF file directly to the device and prints it. For restrictions, see "PDF Direct Printing Restrictions of Use."
* [] is displayed in the [Select Printer] screen. You can switch PDF direct printing on or off in [Printer Details] > [Print Options]. (→ "Confirming Device Information")
For devices other than those above, the rendering process is executed for printing in the mobile terminal's operating system.

  1. Open the file you want to print in the corresponding app.

  2. Tap [M Printing] in the share menu to call Canon Mobile Printing.

  3. NOTE
    If the message [This document is password protected.] is displayed, enter the password set for the PDF file.

  4. In the [Preview] screen, confirm or select the device you want to use.

    The device name you selected last time is displayed in [Printer].

    To select a new device, tap [Printer] → select the device → return to the [Preview] screen.
    For details on how to configure the settings, see "Selecting/Detecting the Device."

  5. In the [Preview] screen, check the preview image.
    If you tap the file image, an enlarged preview is displayed. If you are printing a file of multiple pages, you can check the second and subsequent pages as enlarged previews.
    To cancel your selection, tap [].

  6. Tap [Print].

NOTE
You may not be able to print PDF files correctly depending on the PDF version and content. This phenomenon occurs because when you print a newer version PDF file than the PDF version supported by the device/options that you are using, only those parts of the newer PDF specification that correspond to the supported version specification are enabled.

You can attach a PIN to print data and save it in the device. This function is useful when you want to print a confidential document.
You can use this function when the device supports the Secure Print function.

  1. Select or display the image(s)/file/web page you want to print.
    For details, see "Printing Images," "Printing Microsoft Office Files," "Printing PDF Files," or "Printing Web Pages."

  2. In the [Preview] screen of Canon Mobile Printing, confirm or select the device you want to use.

    The device name you selected last time is displayed in [Printer].

    To select a new device, tap [Printer] → select the device → return to the [Preview] screen.
    For details on how to configure the settings, see "Selecting/Detecting the Device."

  3. Tap the print settings → tap [Job].

    The device name you selected last time is displayed in [Printer].

  4. In the [Job] dialog box, select [Secure Print] → tap the detail icon.

  5. Enter [PIN] in the [Secure Print] screen.

  6. To display a document name, user name, and PIN confirmation/setting dialog box when executing secure printing, set [Confirm User Information When Performing Secure Print] to ON.

  7. NOTE
    You can set the default user name beforehand. (→"Changing the User Name for the Print Data")

  8. Return to the [Job] > [Print Settings] > [Preview] screen.

  9. In the [Preview] screen, tap [Secure Print].

    Printing begins when you select a document name and enter the password at the control panel of the device.

NOTE
For information about printing the file saved in the device, refer to the manuals provided with the device.

You can manage printing using department IDs and PINs.

NOTE
You can use this function when the device supports the Department ID Management function. Enabling the Department ID Management function is necessary. For details, refer to the manuals provided with the device.

  1. Select or display the image(s)/file/web page you want to print. For details, see "Printing Images," "Printing Microsoft Office Files," "Printing PDF Files," or "Printing Web Pages."

  2. In the [Preview] screen of Canon Mobile Printing, select the device you want to use.

    The device name you selected last time you printed is displayed in [Printer].

    To select a new device, tap [Printer] → select the device → return to the [Preview] screen.
    For details on how to configure the settings, see "Selecting/Detecting the Device."

  3. Tap the print settings → tap [Dept. ID Mgt.].

  4. Set [Department ID Management] to ON in the [Dept. ID Mgt.] screen.

  5. Enter the Department ID and the PIN set on the device in [Department ID] and [PIN].

  6. .To display a department ID and PIN confirmation/setting dialog box when executing printing, set [Confirm Department ID/PIN When Printing] to ON.

  7. Return to the [Print Settings] screen > [Preview] screen.

  8. In the [Preview] screen, tap [Print].

NOTE

  • If the device is not detected even after you have confirmed the following, restart the mobile terminal. The device may be detected.
  • If the device is still not discovered, consult your network administrator about the network environment.

Canon Device

Does the device you are using support Canon Mobile Printing? (→ "About Supported Printers and Multi-function Devices")

PIXMA Series/SELPHY Series/MAXIFY Series do not support Canon Mobile Printing. Use PIXMA/MAXIFY Printing Solutions or Canon Easy-PhotoPrint.

Search Method

(→ "Selecting/Detecting the Device")

Can you discover the device from [Select Printer] - [Manual Search]?

Depending on the network environment to which the mobile terminal is connected, the device might not be discovered by [Select Printer] - [Auto Search]. If this happens, you need to do a manual search.

Can you discover the device when searching for devices manually by entering the FQDN (format including host name, subdomain name, and domain name)?

If the host name is "device01", the subdomain name is "aaa", and the domain name is "bbb.com":

device01.aaa.bbb.com

Network Settings of the Mobile Terminal

  • Is [Settings] - [Wi-Fi] enabled on your mobile terminal?
  • Is an HTTP proxy set on your mobile terminal?
  • If an HTTP proxy is set in the network settings of the mobile terminal, depending on the device you may not be able to connect correctly from this app. If this happens, contact your network administrator.

Network Settings of the Canon Device

  • Is the SNMPv1 setting set to [On]?
  • Is the LPD (LPR) print setting set to [On]?
  • Is the gateway address set correctly?
  • Is the subnet mask set correctly?

When you discover devices by the [Select Printer] screen > [Auto Search], detected devices are listed as they are discovered. The device searching process normally takes about 10 seconds.

If you enter an IP address of an invalid DNS server in the Wi-Fi settings of the mobile terminal, a timeout occurs during the host name acquisition process, therefore the device searching process may take some time.

You can preview and print files of up to 10 MB.

If a file is too large, an error message may be displayed due to insufficient memory, or this app will quit.

NOTE

  • Depending on the data content, such as images with an extremely large number of pixels, you may not be able to print files of less than 10MB.
  • You can upload files of up to 20 MB to the Data Conversion Service. (→ "Printing Microsoft Office Files")

Email text printing is not supported.

You can print an email using the following method.

Save the email screen as a screenshot and print:

Pressing and holding both the power button and the sound reduction button of the mobile terminal saves screenshot image data. You can print the saved screenshot with the photo album function of this app. (→ "Printing Images")

If an encryption level is used that is not supported by the iOS, such as 256-bit encryption or encryption by a digital certificate, you cannot print a PDF with Canon Mobile Printing.

In such a case, a message saying that the file cannot be opened is displayed. To print with Canon Mobile Printing, change the encryption level of the PDF on a computer.

If you activate Canon Mobile Printing from other apps and print documents other than PDF files, Canon Mobile Printing may not start correctly, and the files may not be able to be previewed or printed correctly.

When printing a Microsoft Office file, by performing layout correction using the Data Conversion Service, you can print the file with its original layout. (→ "Printing Microsoft Office Files")

Or, convert the file to PDF and print it. If you are using special fonts, enable the setting for embedding fonts when converting to PDF.

If you set functions that are not supported by the device you are using in the [Print Settings] screen, the settings will not be applied.

[Job] - [Store]

For devices that do not support user inbox storing, normal printing is executed.

[Job] - [Secure Print]

For devices that do not support the Secure Print function, normal printing is executed.

[Dept. ID Mgt.] - ON

For devices that do not support the Department ID Management function, normal printing is executed.

NOTE

For using the Department ID Management function, enabling the Department ID Management function at the device is necessary. For details, refer to the manuals provided with the device.

[Output Size]

If you specify a paper size that is not supported by the device, the print job is printed on another paper size or a paper confirmation message is displayed on the control panel of the device.

[Color] - [Color]

For devices that do not support color printing, the settings are not applied and the print job is printed in black and white.

[2-sided] - ON

For devices that do not support 2-sided printing, the settings are not applied and the print data is printed on one side of the paper.

[Staple] - ON

For devices that do not support stapling, the settings are not applied and the print data is printed without being stapled.

Even if you are using a device with a finisher that supports stapling attached, for a page size other than Letter or A4, the print job may be output without stapling.

NOTE

  • The settings that are displayed differ for each device.
  • When the device supports acquisition of configuration information, if you use the [Select Printer] > [Printer Details] > [Update Printer Information] function, you can display the items corresponding to the functions of the device in the [Print Settings] screen. If the configuration information of the device cannot be acquired, all items will be displayed in the [Print Settings] screen. (→ "Confirming Device Information")

Incoming telephone calls do not present a problem during printing.

Because mobile terminal OSes support multi-tasking, print processing continues for the enabled period even if this app is not being displayed.

If the enabled period is exceeded, the job will be canceled.

You can confirm the IP address from the network settings screen of the device.

For details, refer to the manuals provided with the device.

NOTE

In the case of a device for which manager settings have been configured, you need to enter a password. For details, refer to the manuals that are provided with the device or contact your system administrator.

Check the following:

  • Is the device turned on?
  • Is the device's LPD (LPR) print setting set to [On]?
  • Is the device online?

NOTE

The confirmation method differs for each model. For details, refer to the manuals provided with the device.

Some devices may count black and white data as color data when printing from Canon Mobile Printing.

To have black and white data counted as black and white data, print using one of the following procedures.

Change the print settings:

Tap Print Settings in the preview screen when executing printing, and select [Color] - [B&W].

Print without using the [Photo Albums] function:

If you read an image into [Photo Albums] via iTunes on a computer, the colors may be adjusted and converted into color data in iTunes.

If this happens, re-read the image into a file management app other than [Photo Albums], and after opening the image, tap [M Printing] in the share menu to recall this app and print.

When you print Microsoft Excel files (xls and xlsx) that comprise multiple sheets, you can select which sheets to print in the sheet selection screen.

However, if you use the Data Conversion Service, all sheets are subject to printing even if you select a sheet or sheets in this procedure. After the Data Conversion Service has finished, delete unwanted pages in the [Preview] screen.

Canon Mobile Printing uses the following port numbers.

443
TCP for communication with the Data Conversion Service
515
TCP for print jobs
9100
TCP for print jobs
161
UDP for searches
47545
UDP for acquiring device information
9013
TCP for acquiring MF series device information

When using the Data Conversion Service for printing a Microsoft Office file, uploading and downloading data may take several minutes depending on the content of the data to be printed and the communication environment you are using.

NOTE

  • If you can tap [Print] in the [Preview] screen before all rendering by the Data Conversion Service is complete, printing is started. Because the rendering and printing processes are being executed in parallel, the processing time is shortened. However, If you specify the print range in an Excel file (xls and xlsx), you cannot do so until all the data has finished being converted.
  • Files that have simple layouts and text may only suffer minimal layout errors if you do not use the Data Conversion Service. If there appear to be no problems when you check the preview, tapping [Print] without tapping [Image Correction] will print the file with the mobile terminal OS performing the rendering process. In this case, although the processing time is shortened compared to using the Data Conversion Service, there is a possibility of the file being printed with an incorrect layout.

The Data Conversion Service, which can correct the layouts of Microsoft Office files when printing, performs a rendering process by communicating with a server over the Internet. This service is sometimes temporarily unavailable due to maintenance.

To check maintenance information, tap [] - [Maintenance Information] in the Canon Mobile Printing main screen.

Depending on the content of the print data, the time from the start of printing in this app and print output may take some minutes.

Because mobile terminal OSes support multi-tasking, print processing continues for the enabled period even if this app is not being displayed.

If the enabled period is exceeded, the job will be canceled.

If you use this app when the usable storage capacity of the mobile terminal is approaching 0, an inappropriate warning message may be displayed.

If this happens, use the mobile terminal after deleting unnecessary data.

As well as printing files in iWork format by starting this app from iWork for iOS 2.0 or later (Pages, Numbers, Keynote) and printing files, you can print using the following method.

NOTE

  • For information about how to operate iWork 2.0 or later, refer to the iWork help.
  • If you print using the following method, there may be cases where the print job is not output with completely the same layout as the original.

Convert to PDF Format with iWork and Print

If you select "PDF" for [Format] when opening the file in iWork 2.0 or later (Pages, Numbers, Keynote) and start this app, you can print with the original layout.

Printing Microsoft Office Files

You can open Microsoft Office files (doc, docx, xls, xlsx, ppt, pptx) in iWork 2.0 or later. If you select "PDF" for [Format] when starting this app, you can print the almost the same layout as the original.

NOTE

If you want to print documents with a layout that is more faithful to the original, open the file with Microsoft Office rather than iWork, start this app, and use Data Conversion Service. (→ "Printing Microsoft Office Files")

For PDF direct printing compatible devices*, send the PDF file directly to the device to be printed.

* [] is shown in the [Select Printer] screen for PDF direct printing compatible devices. (→ "Confirming Device Information")

Take care of the following when doing so.

  • The print preview displayed in the [Preview] screen and the actual print result may differ.
  • If you set [Preview] screen > [Print Settings] screen > [Staple], the document may be stapled at different positions to those indicated in the thumbnail image in the [Preview] screen.
  • If an error occurs when printing a PDF file in which a password has been set, an error message is not displayed on the mobile terminal. An error message is displayed on the control panel of the device.

DISCLAIMERS


Apple, iPhone, iPad, and iWork are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

† Prices and specifications subject to change without notice. Actual prices are determined by individual dealers and may vary.

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