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Expect Outstanding Service & Support

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  • SUPPORT MATTERS

  • There are plenty of camera companies.
  • We're not just another one.
  • We are Canon.
  • And while we've been making cameras for over 80 years,
  • That's not what makes us special.
  • What makes us special is the level of care in all that we do –
  • In our average in-house service time of 2.82 days (1.59 days for CPS Platinum members).*
  • In our 300,000+ square feet of space devoted to serving our customers.
    • In our high repair standards and meticulous quality control.
    • In our expert Service & Support team, over 1,100 strong.
    • And in our answers to your calls, always from our own employees,
    • Always right here in the U.S.
    • That same passion you put into capturing your images,
    • We put into our Service & Support.
    • Nothing should stand between you and your vision.
    • SUPPORT MATTERS.

    • *As measured by date estimate is approved to date service is performed.

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The Power of Canon Service and Support

Demonstrating the strength of our award-winning service and support, we helped Gloria, a 91 year-old grandmother with almost no photography experience, put together something very special for her family. Watch as she pulls off the impossible.

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Service and Support Center
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Committed to Service & Support Excellence

A true industry leader understands that reputations are earned one customer at a time, which is why Canon has at its foundation an uncompromising dedication to product reliability, service and support. From cutting-edge technology to industry-leading response times, Canon U.S.A. takes pride in delivering complete customer satisfaction.

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Award-Winning Customer Service Team

  • Friendly & knowledgeable tech support team
  • Expert help... from getting started to getting the most out of your product
  • Support for every level of experience
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State-of-the-Art Contact Centers

  • 100% US-based
  • Located in Chesapeake, VA and Albuquerque, NM
  • Over 600 "All Canon" employees
  • Connect to an agent quickly
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Factory-Level Service

  • Industry-leading repair turnaround times
  • Highest quality standards
  • Factory certified technicians
  • Nationwide service network
Need Help? Get Support Now >
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About Us

A true industry leader understands that reputations are earned one customer at a time, which is why Canon has at its foundation an uncompromising dedication to product reliability, service and support. From cutting-edge technology to industry-leading response times, Canon U.S.A. takes pride in delivering complete customer satisfaction.

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