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Canon Professional Services (CPS) provides exceptional support for imaging professionals. Our focus is on delivering speed and quality service to our members.

A COVID-19 Update from Our Support Team

As of September 1st, 2020

Notice to our Customers regarding service location update:
COVID-19 has impacted our lives in ways that may have seemed unimaginable only a few months ago. We hope that you and your family members are remaining safe and healthy.

  • Canon’s Honolulu, HI, Factory Service location is temporarily closed until further notice. All camera and video products can be directed to our Costa Mesa, CA facility.
  • Effective Monday, August 24th our Costa Mesa, CA, Factory Service location will be open for customers to drop-off camera and video products for service. The facility will continue limited operations and schedules for the service of camera and video products shipped to the facility.
  • Canon’s Burbank, CA, Factory Service location is open for customers to drop-off camera and video products for service.
  • Canon’s Lyndhurst, NJ, Professional Service & Support Center is open for customers to drop-off camera and video products for service.
  • Canon’s Factory Service Center in Newport News, VA, will continue normal operations and is open to service camera and video products shipped to the facility.
  • AbelCine’s Drop off location in Brooklyn, NY is open for customers to drop-off repairs for select camera and video products by appointment.
  • All broadcast and cinema lens service requests should continue be directed to our Lyndhurst, NJ, Factory Service location until further notice.
  • The Professional Service and Support Center drop-off counter at the Canon U.S.A. Itasca, IL, location is closed. This location is no longer a service drop-off point for repairs of DSLR, Lens, and Video equipment.
  • The Customer Care Center, at the Canon U.S.A. Melville, NY, location, is closed. This location is no longer a service drop-off point.

Click here to learn what to expect when visiting our facilities.

COVID-19 safety precautions will apply for customers.

As conditions related to the virus improve in some areas, we will see more stores, businesses and schools reopening. We want to assure you that we will be there to meet your needs while implementing the proper procedures and protocols to keep us all safe. Canon continues to monitor developments and we are following recommendations from the Centers for Disease Control and Prevention (CDC) as well as federal, state and local guidelines and health advisories.

We thank you for your patience, understanding and continued support of Canon during this extraordinary time. Stay safe!

Return to this page for updates on the openings of these locations. We apologize for any inconvenience or delays that may occur during this time.

Membership Packages


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Technical Support 1

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Repair Discounts

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Maintenance Service

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Loaner Equipment 3

Canon Professional Services

  1. Excluding Canon USA observed holidays and periods where unavailability is due to circumstances beyond Canon USA's control.
  2. As a CPS Platinum member, your gear will be serviced and shipped two business days after the estimate is approved or we will offer you a loaner. Products eligible for Two (2) Business Day Turnaround Time include: EOS DSLR, EF Lenses, Speedlites, and Battery Grips. (Cinema Cameras, Cinema Lenses and all other accessories are excluded). See Repair Turnaround Time under Platinum Repair Service Term and Conditions for more details.
  3. Platinum members are allowed to evaluate each available item twice for the lifetime of the product.

Canon Professional Services | Canon USA

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Canon Professional Services | Canon USA