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Personalized Support for the Imaging Professional

Canon Professional Services (CPS) provides exceptional support for imaging professionals. Our focus is on delivering speed and quality service to our members.

A COVID-19 Update from Our Support Team

As of November 4th, 2021

Notice to our Customers regarding service location update:
We hope that you and your family members are remaining safe and healthy.

  • Effective Friday, Nov 5, 2021, Canon’s service operations located in Honolulu, HI will be closed. Repairs are no longer being accepted at Canon Hawaii facility. All products needing repairs should be shipped to the following address:

    Canon Factory Service Center
    Costa Mesa, CA 92626

  • Costa Mesa, CA, Factory Service location is open for customers to drop-off or ship Camera, Video and Broadcast products for service.
  • Canon’s Burbank, CA, Factory Service location is open for customers to drop-off Camera, Video products for service.
  • Canon’s Lyndhurst, NJ, Professional Service & Support Center is open for customers to drop-off Camera, Video and Broadcast products for service.
  • Canon’s Factory Service Center in Newport News, VA, is open to service Camera and Video products shipped to the facility.
  • AbelCine’s Drop off location in Brooklyn, NY is open for customers to drop-off repairs for select Camera and Video products by appointment.
  • The Professional Service and Support Center drop-off counter at the Canon U.S.A. Itasca, IL, location is closed. This location is no longer a service drop-off point for repairs of DSLR, Lens, and Video equipment.
  • Product demonstrations and on-site events are suspended until further notice.

Click here to learn what to expect when visiting our facilities.

COVID-19 safety precautions will apply for customers.

As conditions related to the virus improve in some areas, we will see more stores, businesses and schools reopening. We want to assure you that we will be there to meet your needs while implementing the proper procedures and protocols to keep us all safe. Canon continues to monitor developments and we are following recommendations from the Centers for Disease Control and Prevention (CDC) as well as federal, state and local guidelines and health advisories.

We thank you for your patience, understanding and continued support of Canon during this extraordinary time. Stay safe!

Return to this page for updates on the openings of these locations. We apologize for any inconvenience or delays that may occur during this time.

Membership Packages

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Technical Support 1

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Repair Discounts

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Maintenance Service

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Loaner Equipment 3


Canon Professional Services

  1. Excluding Canon USA observed holidays and periods where unavailability is due to circumstances beyond Canon USA's control.
  2. As a CPS Platinum member, your gear will be serviced and shipped two business days after the estimate is approved or we will offer you a loaner. Products eligible for Two (2) Business Day Turnaround Time include: EOS DSLR, EF Lenses, Speedlites, and Battery Grips. (Cinema Cameras, Cinema Lenses and all other accessories are excluded). See Repair Turnaround Time under Platinum Repair Service Term and Conditions for more details.
  3. Platinum members are allowed to evaluate each available item twice for the lifetime of the product.

Canon Professional Services | Canon USA

Canon Professional Services | Canon USA