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Personalized Support for the Imaging Professional

Canon Professional Services (CPS) provides exceptional support for imaging professionals. Our focus is on delivering speed and quality service to our members.

Updates Regarding Service Operations

  • Effective Monday, July 6th our Costa Mesa, CA Factory Service location will open with limited operations and schedules for the service of camera and video products received via parcel service.
  • Our Factory Service Center in Newport News, VA, will continue normal operations for Camera and Video products.
  • All broadcast and cinema lens service requests should continue to be directed to our Lyndhurst, NJ Factory Service location until further notice.
  • Our Factory Service locations in Honolulu, HI, Burbank, CA, and Lyndhurst, NJ, are not accepting requests for camera or video products at this time.
  • The Professional Service and Support Center drop-off counter at the Canon U.S.A. Itasca, IL location has been closed. This location is no longer a drop-off point for repairs of DSLR, Lens, and Video equipment, but will continue to accept inbound shipments of Broadcast and Cinema Lenses needing service.
  • The Customer Care Center at the Canon U.S.A. Melville, NY location has been closed. This location is no longer a service drop-off point location.
  • Please note that walk-in service is current not available at our locations.
Return to this page for updates on the openings of these locations. We apologize for any inconvenience or delays that may occur during this time.

Membership Packages

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Technical Support1

Repair discounts gear icon

Repair Discounts

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Maintenance Service

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Loaner Equipment3

Canon Professional Services

  1. Excluding Canon USA observed holidays and periods where unavailability is due to circumstances beyond Canon USA's control.
  2. As a CPS Platinum member, your gear will be serviced and shipped two business days after the estimate is approved or we will offer you a loaner. Products eligible for Two (2) Business Day Turnaround Time include: EOS DSLR, EF Lenses, Speedlites, and Battery Grips. (Cinema Cameras, Cinema Lenses and all other accessories are excluded). See Repair Turnaround Time under Platinum Repair Service Term and Conditions for more details.
  3. Platinum members are allowed to evaluate each available item twice for the lifetime of the product.

Canon Professional Services | Canon USA

Canon Professional Services | Canon USA